Poor Level of Communication Study

Added on - 17 Oct 2019

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Research proposal“Poor communication from management to staff has resulted inpoor levels of customer service at Company Bourne Leisure”
Table of ContentsIntroduction.................................................................................................................................................3Research Aims.........................................................................................................................................3Research Objectives................................................................................................................................3Research Questions.................................................................................................................................3Literature Review........................................................................................................................................4Methodology...............................................................................................................................................4Research Approach..................................................................................................................................4Data Collection........................................................................................................................................5Data Analysis..........................................................................................................................................5Research Timetable.....................................................................................................................................6References...................................................................................................................................................6Appendix.....................................................................................................................................................7
IntroductionIn this present paper, we will try to analyze the impact of poor level of communication at themanagement level to the lower level staff which impact on the customer services quality. Thispaper will also discuss the methodology that will adopt to conduct the research. The BourneLeisure is holding limited company's travel sector, Bourne Holdings ltd. It is selected foranalyzing the impact of poor communication of management level with the staff impact on thedegree of customer service(Bitner, 1990).It is a private company which is situated in the UnitedKingdom. The company is operates 13 hotels across the United Kingdom.Research AimsThe aim of a study is to analyze theimpact of poor level of communication at the managementlevel to the lower level staff which impact on the customer services quality.Research ObjectivesMentioned below are the objectives of the research papers:-To understand the impact of poor level of communication on management land lowerlevel-To understand the impact of poor level of communication on customer service-To understand the impact of poor communication on overall growth of an organizationResearch QuestionsMentioned below are the research questions for the research topic which is being discussed: