This research report focuses on strategies to increase customer satisfaction for Uber Eats and improve market share. It discusses the factors causing loss of market share, explores customer satisfaction levels, and provides suggestions to help Uber Eats improve customer satisfaction. The research methodology includes qualitative research, data collection through surveys, and thematic data analysis. The findings reveal customer preferences, frequency of food delivery, preferred platforms, spending habits, and satisfaction ratings. The report also includes demographic information and references.