Problems in Online Shopping: Poor Quality and Duplication of Products

Research Project

Table of Contents
INTRODUCTION.......................................................................................................................3
Problems which clients are facing......................................................................................3
Critically analysis of issue which is important for client...................................................4
Other issues which clients are facing.................................................................................5
CONCLUSION............................................................................................................................6
REFERENCES............................................................................................................................7

INTRODUCTION
Research plays an important role and development of research has the main problem
and reason of getting informations. This study is all about identify the main problem which
customers or client is facing (Bilgihan, Kandampully and Zhang, 2016). The main problem
which client is facing is getting duplication or poor quality of product in online shopping. This
problem creates several other problems such as unclear website policy, differences in delivery
time by which customers get products after the expected and shown delivery date and missing
payment preferences by which customers have to refund their products and pay extra amount
to the company. Online shopping and these problems decreases customers loyalty.
Problems which clients are facing
Quality of product in online shopping
The main problem which customers (client) is facing is getting different products in
online shopping. Online shopping in on the rise as nowadays people prefer online shopping
because it saves their time and cost as they do not have to go to market. They can get Ordered
products at their home. But on the other hand, customers are facing several problems in inline
shopping. One of the main issue is getting duplicate products (Lee, Cheng and Shih, 2017).
In the context of beauty products and clothing, it can be said that product quality or
getting duplicate products is one of the main problem which many customers are facing in
online shopping. Customers claim that they do not get products or quality of products which
are being presented in pictures. Technology is increasing and with increasing technology,
competition is also growing in E-commerce industry because many Websites has become
market place for sellers. There are several people or fraudulent sellers who take undue
advantages of technology as they sell poor quality of products under the name of brands which
are becoming increasingly popular and common. Due to lack of awareness and having cast
knowledge about online shopping, customers cannot identify that whether this online website
is authenticated or fake. They become victim and receive poor quality of product and if they
return that product then they have to pay some amount for it. So, it can be said that customers
pay unnecessary amount in online shopping and do not get anything sometimes.
Sometimes, customers cannot track their delivery due to fake accounts which may give
in trouble some situations. Getting a correct size is one of the issue related to product quality