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Resort Operation Management- Assignment

This assignment is for the Resort Operations Management unit of the BTEC HND in Travel and Tourism Management. The assignment requires the submission of a final report on resort operations, with a strict deadline for submission. Feedback will be provided throughout the assignment process.

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Added on  2021-01-02

Resort Operation Management- Assignment

This assignment is for the Resort Operations Management unit of the BTEC HND in Travel and Tourism Management. The assignment requires the submission of a final report on resort operations, with a strict deadline for submission. Feedback will be provided throughout the assignment process.

   Added on 2021-01-02

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Resort Operation Management- Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................41.1 analyse the Functions of resort operations: .....................................................................41.2 analyse the structure of resort management along with guest related activities...............5TASK 2............................................................................................................................................62.1 How effective quality systems and procedures affect legal and conflict situations:........62.2 Impact of quality systems and procedures implemented by a specified tour operator on itsoperations:..............................................................................................................................8TASK 3............................................................................................................................................83.1 Incidents that affect the operations of a resort:................................................................83.2 Evaluate the procedures to be implemented by a tour operator to...................................9deal with different incidents:.................................................................................................93.3 How procedures to be implemented by a tour operator link..........................................10with guidelines of trade associations and government bodies:...........................................10CONCLUSION .............................................................................................................................11REFERENCES..............................................................................................................................12
Resort Operation Management- Assignment_2
INTRODUCTIONResort operation management refers to those management who are maintain the allactivities and process of the resort in good manner and satisfied the consumers needs and wants.They care all their visitors and traveller who stay in their resort. In addition with this, Resortmanagement is a pat of the service industry in which managers have a responsibility to providemost effective services to their customers as per their requirement. They provide tour operator totravellers who are maintain all the activities relating to travelling and tourism sector. The chosenorganisations for this assignment is Thomson holidays and TUI sensatori resort. TUI operate intravel and tourism sector and provide all benefits to their visitors(Buchli and et. al., 2014). Itsheadquarters situated in Luton, England. Thomson holidays is now known as TUI UK and It isalso listed with this name in LSE (London stock exchange). TUI was founded in 1965 with the name of Thomson Tour operations by Roy Thomson.When the company was started they were providing four operations such as Skytours, Rivieraetc. Now company have their own cruise through which they are providing services across theworld. firstly their cruise was known as Marella cruise which were changed in 2017 as ThomsonCruises. Company has achieved highest record in terms of users of B2B online shopping in theyear of 1981. company was started their own club with the name of Thomson founders club in1998 in which they are providing 10% discount on the booking of package holidays to the clubmembers. But in 2008 the company was closed this club without giving any notice orcompensation. They are faces a huge competition from their rival Clarkson travel group. Theirmanagement uses effective pricing strategies so that, their customers are more attracted towardstheir offerings. They have huge brand image in the marketplace so, they have to provide qualityservices to their customers. They are providing their travel services in various channels in charterplanes, package holidays, hotel and resorts etc. On the other hand, TUI sensatori resort isestablished in Caribbean sea at negril, Jamaica and providing stay and food services to theircustomers. In this report include, functions of resort operations and the structure of the resortoffices of different types of tour operator. In this consist that how effective quality procedure andsystems impact conflicts and legal solution. Impact of quality procedures and systemsimplemented by a specified tour operator on its operations. In this also include incidents thatimpact the operations of a resort and procedure to be implemented by a tour operator to deal with
Resort Operation Management- Assignment_3
various incidents. At last consist the how procedures to be implemented by a tour operator linkwith guidelines of trade association and government bodies. TASK 11.1 analyse the Functions of resort operations:Resort is a location where visitors are come for enjoying their holidays. In these days,Individuals are likely to visit at various locations due to which, Resort have to maintain theirservices for the large number of customers. There are various visitors who have different type ofpurposes for visiting at different places. Their purposes may be included office work, familytrips, college vacations, etc. for this, resort management have to formulate plans and policies formanaging services in effective manner. As it is related with the brand image of organisation so,they have responsibilities to providing effective services to their customers. Negril beach is asmall beach but it is widely spread in the Jamaica and also a part of Caribbean sea. Customersare more attracted towards this beach because of its natural beauty. There are some resorts suchas tensing pen resort, The SOV resorts, Samsara hotel, Grand lido etc. are placed at this beachdue to which, their value is increased. TUI sensatory resort have collaborate with these resortswhich increase their capabilities to serve their customers with best quality of products andservices. Some functions of resorts are given as under:Coordination and handling of Tour operators- there are various departments in the resortsuch as finance, operations, food and beverages, sales etc. these departments are providingcollaborative services to the organisation so that, customers are enjoying their stay at the resort.There are various customers with their own preferences are visiting regularly in the TUIsensatory resort therefore, management of resort have to make relations between thesedepartments. In resorts, company have to make essential plans and strategies so that, they willprovide effective services to their customers. Managers of TUI book resorts at Jamaica which isTUI sensatory resort for their precious customers. So, before booking organisation have tomanage all the services for upcoming customers due to which, their brand image will bemaintained in marketplace (François,and et. al., 2014.).Customer service function- Customer decisions make growth of the firm. According tothis sentence management have responsibilities to work according the requirement of customersdue to which, organisation will able to build healthy relations with them. For providing better
Resort Operation Management- Assignment_4

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