Importance of effective quality systems in resort operations
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Added on 2019-12-03
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procedures implemented in dealing with incidents with guide line of trade associations and government in Thomson resorts 10 CONCLUSION 10 REFERENCES 12 INTRODUCTION Resort management is the prominent aspect for tour and travel industry thereby tour operator can cater need of different type of visitors in an effective way. Several types of services are provided by the help of effective resort management that facilitate to attract visitorsand increases overall rate of return of hospitality industry.
Importance of effective quality systems in resort operations
Added on 2019-12-03
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3A. Analyzing various functions of resort operation.....................................................................3B. Management structure and the additional activities which are provided by the Thomsonresorts...........................................................................................................................................4TASK 2............................................................................................................................................5C. Importance of effective quality systems in resort operations and ways in which resortapplies and monitors quality procedures in managing conflicts and legal issues .......................5D. Analysis of how effective quality system impacts the performance and operations ofThomson Holiday and resorts......................................................................................................7TASK- 3...........................................................................................................................................8E. Identifying the occurrence which could affect the resort environment and procedure to dealwith such type of situation...........................................................................................................8F. procedures implemented in dealing with incidents with guide line of trade associations andgovernment in Thomson resorts.................................................................................................10CONCLUSION..............................................................................................................................10REFERENCES .............................................................................................................................12
INTRODUCTIONResort management is the prominent aspect for tour and travel industry thereby touroperator can cater need of different type of visitors in an effective way. Several types of servicesare provided by the help of effective resort management that facilitate to attract visitors andincreases overall rate of return of hospitality industry. Present report is about Thomson Holidaythat is UK based travel operator and auxiliary of TUI group. It sell package holiday to visitors onthe basis of their specific need so as to satisfy them in an effective way. Further, various functionof resort management is also invested that aid to coordinate all business activities and boostproductivity to a great extent. In this regard, importance of effective quality system and itsimplementation is also analyzed that contribute towards achieving long as well as short termobjectives of tour operator. Moreover, structure for various types of tour operators and theirguest related activities are also examined. Thomson Holiday emerged in 1965 with combination of three distinct package holidaycompanies and the Britannia Airways . Lunn Poly chain of UK travel agent was purchased byThomson Holiday in 1970's (Thomson Holidays, 2015). It was renamed in 1997 and was floatedon London Stock Exchange in 1998. Prior to this, it was owned by Thomson Corporation ofCanada. It had taken position of market leader within 10 years of formation. Corporationprovides variety of holiday packages for different destinations across the world such as Spain,Greece, the Indian Ocean and Turkey beach holiday. Recently, Thomson Holiday has launchednew Blue Cross Sale for summer holiday. It provides luxurious services to buyer as per theirdemand and also contributes towards attracting them. Affordable luxurious services that arebeing provided by Thomson Holiday at destinations such as Jamaica, Mexico and Maldives aswell as Dominican Republic.TASK 1A. Analyzing various functions of resort operationThere are several types of functions performed by Thomson Holiday in order to managethe resort. Many resorts are owned by the company that proves to be efficient to cater need ofchildren, couples, friends and families. The prime aim of the operator is to coordinate amonghotels, restaurant and travel industry so as to ensure tailor made holiday package for visitors3
(Hewitt and et. al., 2007). Here, corporation contract with suppliers and give them detailsregarding necessary requirement by which visitors need can be satisfied in an effective way. Itserves as a mediator among customers and industry organization that increases overall rate ofreturn. Tour operators are also accountable for developing new destination that aid to enhanceknowledge and skills of customers. It also contributes towards reviving cultural and heritagebeauty of the country. Several types of activities are performed by Thomson Resorts such asgym, sports and other spare time activities so that number of customers can be increased towardsthe same (Kubota and Shimano, 2010). Owing to this, tour operation handle several types ofsupplier who provide material that prove to be useful for delivering good quality of services toultimate users. These suppliers supply material like bed sheets, towel, raw food and furniture.Hence, they play significant role for managing resort functions. Tour operation is also liable for fulfilling legal requirement that are imposed bygovernment of country. It includes health and safety, contract, meeting and local laws by whichtwo parties comes into contract. Owing to this, Thomson Holiday ensures proper safety andsecurity in rooms as well as other areas of resorts that provides comfort for visitors. Many atimes, safety and health issues create dissatisfaction among visitor that has direct impact onbrand image of the firm. Due to this, legal requirements are given prime focus that facilitates toensure good relationship among management of resorts and customers (Brey, 2010). Further,local laws such as putting right information in brochures and do not mislead customer by illusoryadvertisement. Customer services is the foremost function of tour operations and by that, large numberof customers are attracted towards services of resorts. Here, visitors are provided detailedinformation by the help of newsletter, internet, brochures and television. It keeps them updatedregarding the latest offer, type of services and package holiday (Thomson Family Resorts, 2013).Further, all customers are targets such as children, couples, old age people as well as families soas to create distinctive image of Thomson Holiday in the marketplace (González, Comesaña andBrea, 2007). B. Management structure and the additional activities which are provided by the Thomson resortsThe management structure of Thomson Holiday is quite simple that make it possible fororganization to expand business over several geographical areas and deliver good quality of4
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