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Resort Operations Management Structure

   

Added on  2021-01-02

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RESORT OPERATIONSMANAGEMENT
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Table of ContentsINTRODUCTION.........................................................................................................................1TASK 1........................................................................................................................................21.1 Functions of resort operation management...................................................................21.2 The Structure of the resort offices of tour operators.....................................................4TASK 2...............................................................................................................................62.1 Impact of effective quality system on legal and conflict situations.................................61. No reservations and Zero Vacancies..............................................................................72.2 Impact of quality systems implemented by tour operator on operations of resort.........8TASK 3........................................................................................................................................93.1 Incidents that impact the dealing of a resort..................................................................93.2 The procedures to deal with different incidents...........................................................103.3 Procedures for link with guidelines of trade associations and government bodies......11REFERENCES..........................................................................................................................12
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INTRODUCTIONIntoday'sworld, the competition is very high in every aspect of a country'seconomy. Millennials are majorly influenced towards travel and tourism sector. Theywish to visit places as per their own accord and also, want the services that aredelivered to them as per their own choice and preferences. The organisations thatfunction to provide travel and tourism services to these individuals are called touroperators (Nunkoo, Gursoy and Ramkissoon, 2013). Tour and travel agencies combine thetravelling locations and the experience of tourism together to develop a tour or holidaypackage. They take assistance from a number of service providers to deliver qualityservices to customers along with ensuring that these tourists derive maximumsatisfaction. This helps them in ensuring their sustenance in market, thereby increasingtheir stake in market and improving their brand name and position in industry. Theypossess widespread knowledge about the places established in other countries andthey can easily manage the trip for customers in other places.TUI is one of the most well renowned tour and travel agency that delivers bestclass service to customers at reasonable prices. Tourist Union International or morecommonly known as TUI is a multinational travel and tourist company headquartered inHanover and Germany. It runs hotels, travel agencies, airlines, cruise ships and retailstores under its own name. Indian ocean, especially Mauritius is one of the most beautiful places of the worldto visit. Indian Ocean is the third largest ocean division and large number of people arewilling to experience a tour there. TUI provide best resort management service to theircustomers and people are always ready to avail the services delivered by the company.1
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TASK 11.1 Functions of resort operation managementTour and Travel agencies have to tie with a number of service providers including hotelsto ensure that they deliver quality services to their customers and to attain maximum satisfactionfrom them. Various hotels and resorts are available in Indian Ocean, particularly Mauritius. Tourand travel operators enter into agreements with these hotels to manage and provide facilities totourists. Some of the major hotels and resorts in portfolio for TUI in Mauritius include SensimarLagoon Mauritius, Riu Creole, Riu Le Morne, Lux Le Morne etc. TUI operates in coordinationwith these resorts to make sure that tourists have a comfortable stay in Mauritius and alsodeliver services with an aim to retain these customers for a longer time. Company along with thehelp of these resorts provides accommodation facilities to consumers and also, at times, renderentertainment and support services. TUI, being a well renowned tour operator has certainfunctions in respect of resort management which are explained below:-Coordination with suppliers and corporate clients:Company along with the resortmanagement makes sure that all the necessary inventories and services are provided bysuppliers within time so that customers can avail the benefits of these and have asupreme experience. Also, TUI makes sure that no delay is caused in terms of provisionof any product or service which helps the company in retaining the customers and theirfamilies for a long period of time. By providing amenities that are beyond theexpectations of tourists, company aims at gaining widespread acceptability andincreasing their name and position in market. Also, company takes regular feedbacksfrom corporate clients to gain knowledge about any shortcoming in the services beingprovided at resorts.Compliance with legal and statutory requirements: Top management of entity has tomake sure that all the necessary rules and guidelines provided by law in relation toresort operation and provision of services are being followed. Also, it is required that thelegal requirements related to food and safety of consumers are ascertained andcomplied with by the company.Health and Safety laws: There are various rules and regulations that are made inrelation to food, sanitation, security and living conditions of customers in resorts andhotels. Company has to make sure that it abides by all the requirements of Health andSafety Act, 1974 to maintain its sustainability in industry. This can take place only when2
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