REV_UP is a world-class provider of last mile logistics services. Read our business plan for 2022 to know more about our services, market analysis, marketing and sales plan, and financial plan.
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2022 REV_UP BUSINESS PLAN
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PAGE Executive Summary1 Company Overview2 Vision2 Mission2 Core Values3 Milestones3 Key Success Factors3 Our Product and Services4 Market Analysis5 Marketing and Sales Plan6 Management and Organization Summary8 Personnel plan10 Startup Expenses and Capitalization11 Financial Plan12 References14 Table of Contents i|P a g e
Executive Summary REV_UPis a world-class provider of last mile logistics services. REV_UP operates with the sole aim of helping businesses and individuals to deliver their products, goods, or items in Lagos and beyond, while offering creative courier solutions that take the complexity out of doing business. At REV_UP, our product and services offering include efficient last mile, door to door delivery using super-fast motor bikes and a professionally developed mobile and web application to enable seamless transactions for our wide range of customers. REV_UP will be set up in Lagos, the commercial heart of Nigeria and seek to navigate the highly demanded last mile logistics industry. The company intends to target SMEs and households for delivering its products and services, while adopting industry’s best practices and customer centric marketing strategies and pricing plan. To fully operationalise the business, the management of REV_UP would require a sum of N86,750,000, which would be used in procuring the required assets for the running of the business and also utilised as operating expenses for the business’ first year of operation. To provide for unforeseen expenditures, the management has included in the startup expenses 20% contingency fund.When fully operational, the business, running at the worst case possible, would be able to cover its variable costs of sales. However, going by industry trend and marketing effort by the REV_UP team, year on year growth is projected at 10% and could even be higher given the right management energy. This business plan document represents our plans for the organization to enter the Nigerian Logistics Industry by not just providing a delivery service but also to create a hub of convenience and top-notch reliance to our customers It captures our current growth and plans for the future; it also serves as the guidelines for investors and staff alike. 1|P a g e
Company Overview REV_UPis a world-class provider of last mile logistics services. REV_UP operates with the sole aim of helping businesses and individuals to deliver their products, goods, or items in Lagos and beyond, whileoffering creative courier solutions that take the complexity out of doing business. Vision To be a world-class last-mile delivery company that caters for the delivery needs of every Nigerian, while facilitating and enabling a prosperous economy. Mission To provide our customers reliable, effective, and flexible logistics solutions that will meet and exceed their needs, through the utilization of advanced information technology systems and bespoke customer service. Core Values AtREV_UP, we place preferences on and are committed to the following attributes: Speed We understand the importance of time, whether you want your documents delivered same day or the next day, we are just a click away to meet your time-sensitivedelivery needs. Our customer service is at your disposal and ready to answer the questions unique to your business. Reliability We would sustain a consistent brand image that delivers on its promises to its stakeholders, investors, customers, and team members alike. Our services are designed to meet and exceed our customers’ needs. Technology 2|P a g e
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We place premium on technology. We use the latest technological advances to serve our customers. With our advanced tracking system, you will always be up to date on the status of your parcels or goods, with an email confirmation sent directly to your mailbox and mobile device upon receipt of your package. ï‚·Integrity We are committed to creating lasting relationships with our customers, generating loyalty and trust. When you give us your goods to be delivered, be rest assured that they will never be tampered with. Milestones REV_UPhas the following tasks to work on and milestones to reach towards the structuring and development of the business. ï‚·Profiling and business plan (business, ownership, operations, marketing, and structure for capitalization) ï‚·Recruitments and HR Planning (Operational staffs and Motorbike Riders) ï‚·Target Definition (Growth metrics and targets to include number of transactions daily, number of bikes, number of clients, etc.) Key Success Factors ï‚·Developing an effective and efficient last mile logistics service system and model with a great focus on meeting clientele satisfaction. ï‚·Havingagreatteamwithanidentifiablebrandbackedwithinnovationand technology ï‚·Developingapowerfulbrandandsupportingitwithtop-notchcorporate communications and marketing strategies 3|P a g e
Our Product and Services At REV_UP, our product and services offering include efficient last mile, door to door delivery using super-fast motor bikes and a professionally developed application to enable seamless transactions for our wide range of customers. Our value proposition is three-sided as we deliver our services, focusing on investors, customers,andstaff. To ourinvestors, we give an assurance for return on investment as we will employ every relevant skill, expertise, experience, and resources to ensure consistent business growth for businesses and us that uses our services. We employ and work withpeoplewho embody the values and vision of the founder, ensuring customer-focusedresult,resourcefulnature,excellentservicedelivery,continuous improvements on techniques and a professional approach to business. At REV_UP, we offer our employees the opportunity for growth and development as individuals. Efficient Delivery Service We ensure that our bikes and riders are dedicated to ensuring that your delivery needs are met, not just to meet the needs but to be efficient and timely in the delivery. ï‚·Door-to-door delivery We promise to uphold the end of our deals with our client by providing a door-to-door delivery service. ï‚·Online Tracking We provide an online service by which all customers can track their parcel or items to enable a seamless delivery process Market Analysis With the booming E-commerce in Nigeria, the delivery providers in the country like DHL, FedEx, EMS, UPS, Gokada, Kwik, Red Star Express, GIG Logistics etc. have seen steady 4|P a g e
growth in their revenues (PM News, 2020). As the population is rising, the future of the logistics market in Nigeria looks promising. The Nigerian E-Commerce market has been projected to grow at a compound annual growth rate (CAGR) of 17% from 2020 to 2024. One key indicator of market saturation is the online penetration of 51% in Nigeria (Statista, 2021); in other words, 51% of the Nigerian population bought at least one product online in 2021. Owing to the fast pace of eCommerce activities in the country, the demand for last- mile delivery services is increasing rapidly. The Nigerian last-mile logistics market is currently valued at approximately $2.5bn (Thread, 2020), accounting for 50% of the entire third-party logistics market value of $5.1bn (Statista, 2021). The market projects a growth rate of 11% over the next three years.. Competition Below is a list of similar brands that serve as direct competition to REV_UP in the industry ï‚·RedStar Express ï‚·Gokada ï‚·Kwik Delivery . Target Market The target markets ofREV_UPare segmented below: ï‚·SMEs (Retail Stores and E-commerce vendors) ï‚·Households To reach our target market, we will consistently get better at focusing on the specific market segments whose needs match our offerings. Focusing on targeted segments is the key to our future. Marketing and Sales Plan REV_UPwill be set up in the commercial capital of Nigeria, Lagos. Lagos is currently the fastest growing economy in Nigeria with a population of over fourteen million people 5|P a g e
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growing at an annual rate of 2.8%. Lagos currently accounts for approximately 77% of the entire last mile logistics market and the tendency for more growth is high. These are the tactics we will utilize to reach our audiences: Branding Our branding is the first point of our marketing as expressed from our logo, colors, slogan etc. Our brand essence and brand promise not being neglected will be a selling point for us at any point. Quality Association and Strategic Partnership We would be engaged in quality partnership with top brands and influencers within industries who would aid promotion of the brand. Our association would also help to validate the brand as a premium yet friendly brand. Website Marketing Creation of a website and carry out search engine optimization (SEO) to increase the ranking of the website. We will also integrate a blog into the website for updated information about the industry. Use the website to showcase the company’s work and promote the business. . Pricing Strategy Our pricing strategy is hinged on ensuring customers get the best services at the lowest price possible. Hence, we have conducted our study of the market and have developed a pricing strategy that beats that of our competitors. Our pricing plan is designed as such: A base fare plus a fixed price per kilometer + a fixed price per minute spent delivering. 6|P a g e
Management and Organisation Summary To ensure effective administration and proper running of the business, the management of REV_UP will comprise of: ï‚·The Managing Director He will concentrate on strategy, strategic partnerships, and client relationship management along with overall management of the company. ï‚·Chief Technical Officer TheCTOwillconcentrateonthedevelopmentandmaintenanceofauserfriendly web/application for seamless customer transactions. 7|P a g e ManagingDirector(C.E.O)ChiefTechnicalOfficer(C.T.O.)WebandapplicationdevelopersBusinessDevelopmentManagerMarketingTeamFinancemanagerAccountantsHumanResourceManagerHumanResourceTeamOperationsManagerTeamofDispatchRidersAdvisoryBoard
Personnel Plan Staff will be hired according to recommendations, experience and education in their field. The high standard will be kept through the orientation and inclusion period for new employees. Table: Personnel Plan STAFF STRENGTH MD/CEO1 Chief Technical Officer1 Human Resource Manager1 Finance Manager1 Business Development manager1 Operations Manager1 Bike Riders10 Customer Service Representatives/Marketers 5 Web/App Developers2 Accountant2 8|P a g e
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Start-Up Expenses and Capitalisation To commence operation, the business requires the sum ofN86,750,000. This sum shall be sourced from two sources, which includeequityfinancing anddebtfinancing, to be split in the proportion30%and70%respectively. Source of CapitalPercentage (%)Amount (N) Equity~3026,025,000 Debt (Bank Loan)~7060,725,000 Startup Expenses Capital Expenditures15,825,000 Cargo Bikes4,000,000 Mobile Application & Website2,500,000 Riders’ Kits500,000 Boxes400,000 Furniture & Fittings3,000,000 IT Equipment5,425,000 License and Registration3,000,000 Rent3,500,000 Advertising/promotional expenses3,000,000 Other expenses41,075,000 Salaries33,000,000 Utilities and Internet Subscription1,800,000 Fuelling3,960,000 Office Supplies and Stationeries815,000 Insurance1,500,000 Maintenance2,000,000 Contingency fund (@20% of Total Startup Expenses)17,350,000 Total Startup Expenses86,750,000 Details of funds appropriation include: Financial assumption-It is assumed that all the expense that are done will fetch good amount of results in the near future and thus it can further help in the growth and development of the firm as a whole. Apart from that it is also analyzed that the expenses that are done are very relevant and precise as well so that it can directly relate to the company and can add to its growth in the longer term. 9|P a g e
Cash budget ParticularsJanFebMarchAprilMayJuneJulyAugustSeptOctNovDec Revenues generated (a) 100000 0 150000 0 259000 0 312000 0 99000 0 90000 0 112000 0 118000 0 105000 0 125000 0 150000 0 145000 0 Expenses: Salary356000606600 116710 0 137300 0 33700 0 28660 0303000445500421000507000548200477400 Office expenses226000312400578900749000 34100 0 31200 0289000215000209000267000343000352000 Variable cost218000356000489000589000 24700 0 23890 0225000247000251000267000379000381000 Fixed cost500005000050000500005000050000500005000050000500005000050000 Total expenses (b)850000 132500 0 228500 0 276100 0 97500 0 88750 0867000957500931000 109100 0 132020 0 126040 0 Net Profit (a-b)1500001750003050003590001500012500253000222500119000159000179800189600 Financial Plan In the very first year of operation, REV_UP’s projected income statement and financial position will be as follows: Projected Income Statement** for the first year of operation Revenue57,600,000.00 Cost of Sales5,160,000.00 Gross Profit52,440,000.00 Operating Expenses44,415,000.00 EBITDA8,025,000.00 Depreciation/Amortisation1,582,500.00 EBIT6,442,500.00 Interest Expense9,108,750.00 EBT(2,666,250.00) Tax- Profit After Tax(2,666,250.00) Projected Balance Sheet** as at the end of the first year of operation 10|P a g e
References Oriade, A. (2020).How E-commerce drives Logistics Growth in Nigeria.Available at:How E-commerce drives Logistics Growth in Nigeria - P.M. News (pmnewsnigeria.com) (Accessed: 4 January 2022). Mazareanu, E. (2021).Third-party logistics (3PL) revenue in Nigeria 2010-2020.Available at:https://www.statista.com/statistics/1068486/third-party-logistics-revenue-nigeria/(Accessed: 28 December 2021). Uche, E. (2020).A Look into Nigeria's Third-Party Logistics Industry (Part 1 of 2).Available at:https://thethreadgroup.com/thread-insights/look-into-nigerian-logistic-industry(Accessed: 28 December 2021) 13|P a g e