Specifying Flexible Human Behavior in Interaction-Intensive Process Environments

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Specifying Flexible Human
Behavior in Interaction-
Intensive Process
Environments
Review Report
5/29/2019

Review Report
Table of Contents
Introduction............................................................................................................... 2
Statement of Purpose................................................................................................ 2
Brief Outline – Discussion of Selected Article.................................................................2
Intention & Content of the Article................................................................................... 2
Research Methods & Findings........................................................................................ 3
Conclusion of the Article & Relevance to Business Process Management...................................5
Comparison of Ideas.................................................................................................... 5
Conclusion................................................................................................................ 6
References................................................................................................................ 8
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Review Report
Introduction
Business Process Management (BPM) is a discipline that comes under the domain of
operations management. There are different methods that are used in order to discover,
model, analyse, improve, and automate the business processes. There are a number of
business processes and operations that are involved in the domain of business process
management. The discipline is not composed of a single concept or technology. There is a
wide array of technologies that are involved in this discipline. The business organizations
shall determine the specific tools and mechanisms that they shall follow in order to carry out
the task of business process management.
Statement of Purpose
The purpose of the document is to review one of the articles around the discipline of BPM
and bring out the major findings and details associated with the article.
Brief Outline – Discussion of Selected Article
The article that is selected for review is Specifying Flexible Human Behavior in Interaction-
Intensive Process Environments by the authors Christoph Dorn, Schahram Dustdar, and Leon
J. Osterweil. The discussion of the selected article will be done using the qualitative
approach. According to this approach, the phased analysis will be performed (Dorn, Dustdar
and Osterweil, 2014).
The study of the article will be done in the primary step to understand the intention and
motive behind the article. The research and data collection methods will be reviewed to
understand the methodology utilized by the authors. The findings from the article will then be
noted down and explained followed by the determination of the relevance of the article with
the Business Process Management domain and the associated set of activities.
Intention & Content of the Article
The intention of the article is to bring out the role and significance of the human behaviour
and the associated changes in the business process environments. The business environments
in the current times are changing at the fast pace. These are characterised by the
unpredictable variations in order to utilize and implement the flexible process-aware systems.
There are a number of mechanisms followed by the BPM community to provide resolution to
this challenge. However, the focus on the flexible human involvement has not been
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