Role of Conflict Management and Coaching Techniques in Resolving Conflict

Role of conflict management and coaching techniques in resolving conflict
situation and improving the performance of individuals

Table of Contents
Introduction......................................................................................................................3
Main body.........................................................................................................................3
3 Knowledge and understanding of conflict management and how it is used in health
and social care setting....................................................................................................3
4 understanding of coaching, benefit, coaching techniques including the model that
used to improve the performance..................................................................................7
Conclusion.......................................................................................................................9
Reference........................................................................................................................10

Introduction
Conflict management is the process of controlling the negative aspect of conflict
while enhancing the positive aspect of conflicts. The aim of this management is to
enhance group outcomes and learning's, including the performance or effectiveness in
an organisational settings. There are some tools and techniques that helps to resolve
the conflict situation and improve the performance of individuals at the workplace of
company.
This report will cover case study of National Health Service (NHS) Which is an
publicly funded healthcare system of the United Kingdom. They are providing health
related treatment for the people who are not willing to pay their bills. There are total 4
system within this institution, one for each of the four countries of the United Kingdom.
This report will aim to identify role and importance of conflict management and it
will discuss that how it helps company to maintain their workplace environment. it will
also discuss about some coaching techniques that helps to resolve the conflict situation
and improving the performance of individual and organization. This report will use
Models to explain it more clearly and properly.
Main body
3 Knowledge and understanding of conflict management and how it is used in health
and social care setting
Conflicts are the argument or the serious disagreement about something that is
important (Caputo, et.al. 2018). It can have huge impact on the Workplace and
employees who are working within company. In the context of health and social care,
Conflicts maybe exist between the staff members of NHS, Between the physicians, and
it can also be between the healthcare team and patient or patients family as well. This
kind of environment can impact on the behaviour of employees, physicians and
supervisors. It is necessary for the managers of NHS, to manage conflict effectively by
identifying main root of conflict and after the identification, they should come up with the
Strategies and Idea to solve conflicts immediately.
Conflict types

Intra individual or interpersonal conflicts
Conflicts can be intrapersonal where an individual's objectives and vision would
be different from the companies vision, it refers to the conflict for an individual, this kind
of conflicts can arrive from the frustration, Role and goals. To manage or control the
situation like this it is necessary for the NHS leaders to communicate with each and
every employee to identify their problems.
Interpersonal conflict
The most common conflict is interpersonal, it can be between staff members and
it can impact whole business environment. Conflict can be arise from the host of the
reasons ranging from different in personality, personal background or the work style. At
the workplace of NHS it can take place anytime because Workplace of institutions like
NHS consist of various personalities and religious people. To overcome from the
conflict like this it is necessary for the leaders of this institution to create understanding
between the employees and stuff by introducing each group members.
Intergroup conflicts
Intergroup conflicts take place when the individual belonging to the one group
interact, collectively or the individually, with another group or its member in terms of
their reference group identification.
Intragroup contracts
Intra group conflicts arise when the individual employee act against a group an
is either unwilling or unable to confirm the group dynamics, the person who are
creating a problem or generate the conflict leave the team due to intragroup conflict.
Stages of conflict
Latent conflicts
This is the first stage where some of the factors that create conflict situation at
the workplace of NHS. It can be due to triggered by someone, attack or blame,
Competition for scores resources etc.