This assignment examines the influence of external factors on Starbucks' operations. It analyzes how management and leadership strategies contribute to achieving organizational goals within a dynamic business environment. The report emphasizes the importance of innovation, adapting to change, and customer satisfaction for Starbucks' success.
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MANAGEMENT AND OPERATIONS
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Table of Contents INTRODUCTION..........................................................................................................................3 1.1 Define and compare the various roles and characteristics of a leader and manager.............3 1.2 Analyse and differentiate between the role of a leader and function of a manager by apply range of theories and concepts....................................................................................................4 TASK 1............................................................................................................................................5 1.1 Examine the role of a leader and the function of manager apply in different situational context.........................................................................................................................................5 1.2 Apply different theories and models of approach.................................................................5 1.3 &1.4 Strength and weakness of situational leadership in the working environment and evaluating the different theories..................................................................................................6 TASK 2............................................................................................................................................7 2.1Explain the main approaches to operations management and the role that leaders and managers play..............................................................................................................................7 2.2 Explain the significance and value of operations management in achieving business objectives.....................................................................................................................................8 2.3 Evaluating how managers and leaders of organisation can improves the efficiencies of operational management meet the firm objectives......................................................................8 TASK 3............................................................................................................................................9 3.1 Assess the factors within the business environment in which organisation operates that are directly affecting the decision-making and operational management through leaders and managers.....................................................................................................................................9 3.2 Analyse how various different factors that impact the business environment and wider community of organisation.........................................................................................................9 CONCLUSION...............................................................................................................................9 REFERENCES..............................................................................................................................11
INTRODUCTION Management and operations plays a vital role as the Starbucks adopts for the purpose of gaining in the competitive environment. The assignment is based upon the Starbucks in which the leader and managers plays a vital role that leads to attain the objectives in most effective manner (Karlsson, 2016). Thereafter, there is an also discussion on the functions of leadership and management that helps the Starbucks to motivate the employees and achieved the goals in most effective way. ASSIGNMENT 1 1.1 Define and compare the various roles and characteristics of a leader and manager The role of a leadership and management in the Starbucks which are as describe as follows- Definition-The leadership can be define as that person which clearly define the organisation's visions that attained through the group of people. Thus, they are those person who influences the worker towards the firm's goals so, they put their maximum efforts towards it. Whereas, the management are those who formulate the policies and strategies that are implement within the organisation. Furthermore, they also formulating the strict rules and regulations so, that every should be done in most effective manner. Approaches-The leaders influence their member through participate them in a decision making processthat leads to finding out the most effective solution (Turner,2014). Beside this, the management used various policies and procedures that are implement by them within the organisation so, the work carry out in most effective manner. Functions-The function of a leadership is that to motivate and encourage the people towards firm's goals so, put their great efforts that leads to attain objectives in most effective way. On the other side, the management carry out various functions due to which they effectivelycontrolandcoordinatetheactivitiesthroughthefunctionsthatareplanning, organising, directing, staffing and motivating the individual within the organisation.
1.2 Analyse and differentiate between the role of a leader and function of a manager by apply range of theories and concepts There are several concepts and theories due to which there is a different role of leader and function of manger that are as describe as follows- Role of a leader ï‚·There is trait theory of leadership in which it include qualities of the leadership that are differentiate among the other people attributes. Thus, it has a capability for leading the members which contribute more efforts and they performed most effective role of leadership. The attributes that are include in it are creativity, imagine power and put their great responsibility which maintain coordination in the Starbucks organisation.ï‚·There is another theory is a great man theory in which there is traits of leadership are permanent and natural. Thus these traits of leadership are not made as the traits are born made as it assist in maintaining and communicating with the members. It leads to done the work in most effective way that directly attain the goals of an organisation in a desired manner. Function of a manager ï‚·There is an another theory of contingency due to which the manager plays it major role as they perform functions in which they make decisions regard to situation happen within the organisation (Chon, and Yu, 2012). In regard to Starbucks they get benefit from this theory is that they make an appropriate decisions for which the implementing the best results that are come out from the decisions. ï‚·There is an another theory that is a system theory through the manager plays their different roles anything happen in the workplace. In context to Starbucks any kind of happening in the workplace that impacts the business due to which the managers play effectiverole.Firstly,theyunderstandthewholesituationsthatassistthemin coordinating the work and all programmes that directly leads to attain goals in most desired manner.
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TASK 1 1.1 Examine the role of a leader and the function of manager apply in different situational context The leaders and manager role as well as functions are differ from each other that play their roles in various different situations which are as describe as follows- ï‚·Decision-making process-The decision-making process situation occur in the Starbucks organisation so, there is a role of leaders to take several decisions. In regard to this, the leaders within the firm allow eachChon, K.S. and Yu, L., 2012workers to participate in the decisions making process due to which the effective solution established through this as they express their different views. It leads to develop the most appropriate solution and create unique ideas (Karlsson, 2016). Whereas,the role of manager is different as they make managerial decisions relating to firm activities and it does not invite people to participate in the decision-making process. ï‚·Risk-Uncertainty happen in the workplace are directly affecting the business function and operations. In context to Sainsbury if there is an changes in the external factor where the company operate their business. It directly impact the firm for this reason the leader plays their major role regard to this is that they accept the uncertainty and also influence the people to adapt the new challenges. Whereas, the manager also plays a different role regard to risk is that they formulate the strategies and policies by make analysis through PESTLE Model. 1.2 Apply different theories and models of approach There are various theories and models that are used by the Starbucks that are as describe as follows- ï‚·Situationalleadershiptheory-ThetheoryisusedbytheStaKarlsson,C.ed., 2016rbucks through which it influencing the workers in most effective way. Thus, the leader and manager plays a vital role through adopting in that they implement the most powerful and flexible tool that are according to the situations. ï‚·System leadership theory-There is an another theory which is paramount for the manager is that they acknowledging with the system theory. It helps the manager to understand about the employees that impact the Starbucks system (Chiarini and Vagnoni, 2015). It also helps in understanding how the system are directly affect the working style
of an employees. Thus, management is that persons who describing the whole system of the Starbucks so, that they can sure about the activities so, they can work in most effective manner that leads to attain the goals of an organisation. ï‚·Contingency theory-It is that type of theory that are concern on the arguments in which the leadership have no any particular way to motivate the staff workers of a Starbucks. It this is depends upon the situation in which they describe that how leadership use it traits and attributes to lead as well guide the workers. 1.3 &1.4 Strength and weakness of situational leadership in the working environment and evaluating the different theories There is a strength and weakness of situational leadership approach that are applied in the Starbucks which are as describe as follows- Strength The main strength of situational leadership theory is that they are easy to understand and this are well known that are adopted by the Starbucks. Thus, it assist the organisation to increase their skills and knowledge of the leaders through proper conduct training. The person that are performing the role of leaders through which they can easily understanding the situational leadership theory (Karlsson, 2016). Therefore, this theory apply in the workplace in various different situation of Starbucks. Under this approach, the Situational theory is adopted by the leaders as a leadership style that helps them in influence their followers so they can perform in the various different situations within the workplace. In regard to this, the Starbucks of leaders can able to enhancing the confidence of subordinate in most effective manner in different situations. Weakness The situational approach have a weakness apart from strength is that it mainly focus on situation and it is does not effective in understanding the behaviour of individuals in the workplace if different situations (Chiarini and Vagnoni,2015). It is a major drawback of Starbucks as it create difficulties of the leaders within the organisation. It cannot able to analyse and judge what are the reaction of subordinate in the specific situations. There is a critically evaluation and analyse the several theories and their effectiveness on the Starbucks. These are describe as follows-
ï‚·Situational leadership theory-It is that type of approach which are very effective for the Starbucks in perform the activities and tasks in different situations. Therefore, in regard to Starbucks the leadership motivating the workers to perform the in each situation through motivating the individuals in most effective manner that leads to attain the firm's objectives. ï‚·System leadership theory-It is that type of theory for a leadership that assist the Starbucks to examine the various activities that are beneficial for objectives of an organisation. Thus, the system leadership theory are mainly focused on the examining individuals to understand that how they perform their job through this system(Turner, 2014).It shows that what is bad or good for the Starbucks and motivating individuals towards firm's goals that leads to achieve in most appropriate manner. ï‚·Task or relationship oriented approach-It is that approach in which the Starbucks leader carry out those activities that are more beneficial for the firm's goals. Thus, this theory is mainly focus on the individual that how they work due to which it create a healthier relationship among the subordinate and leaders. In context to the Starbucks the task oriented approach is most beneficial as they motivating the workers towards work that directly attain their goals and objectives in most effective manner. TASK 2 2.1Explain the main approaches to operations management and the role that leaders and managers play Operation management is the most significant that helps in understanding the customers desires and needs. It assist the firm to work in most effective manner that leads to achieved the firm's objectives. The primary aim of operation management is to reduce cost of input such as raw material, labour and machines that are needed to produce the final product. Therefore, the operational management includes various theories that are as describe as follows: ï‚·Business process design-It is that type of theory in which it describe how the flow of work is designing within the organisation. It assist the firm to make that type of process through which the organisation can able to manage the flow of work within the organisation. Thus, Starbucks manager preparing the organisation structure through which worker can able to done the work as per the structure (Brandon and Mullan, 2013).
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For this leader play their effective role in regard to this is that it motivating the individuals to perform work as per the structure. ï‚·Six sigma process-It is that theories of operational management through which the Starbucks manage the quality of goods. It mainly focus on the standards through it manage the quality of goods so, that they enhance profitability through minimizing the cost of input. Thus, from this the Starbucks manager prepare the ratios and trend charts through which it able to enhance profits and leaders influences the individuals to follow the plans which are made through management. 2.2Explainthesignificanceandvalueofoperationsmanagementinachievingbusiness objectives The importance of operational management for the Starbucks is that they can able manage the quality ofproduct.Furthermore, the operationalmanagementalsoassistthe Starbucks to make designing of several plan that leads to attain the goals in most effective manner (Burns, 2014). In regard to this, the benefits of this is that the Starbucks can able to satisfy the customers through them high quality of product when they are in need of customers. The main advantages of operational management is that they conduct training due to which it enhance the skills as well as knowledge of individuals. 2.3 Evaluating how managers and leaders of organisation can improves the efficiencies of operational management meet the firm objectives The leaders and manager of a Starbucks can to improve the operational management which are describe as follows- Motivate the workers-Starbucks leaders motivating its workers through the operational management (Bai, Xu, Chen and Luo,2015). Thus, it able to done the work in most effective manner that leads to attain the goal of the Starbucks. It directly leads to improves quality of goods at the minimum cost. Upgrade the performance-The Starbucks of leader use their skills for the purpose of guiding and motivating the individuals . Thus, it directly improves the performance of both organisational as well as employees that leads to attain firm's objectives.
TASK 3 3.1 Assess the factors within the business environment in which organisation operates that are directly affecting the decision-making and operational management through leaders and managers There are several factor of external environment that directly impacting the operational management and decisions making. These are describe as follow- Political factor-It is that factor that are directly affecting the business in regard to decisions as well as operational management (Ham,Hitomi and Yoshida,2012). Thus, the government are continuously change the rules due to which it high affecting the operations of a Starbucks. The benefits from this factors is that the company can able to expand their business internationally. The Starbucks able to enhance the infrastructure and customer against better infrastructure. Economical factor-There change in the monetary and fiscal policy directly affecting the operational management and decision-making of Starbucks. Development in the country assist the Starbucks is that they can generate revenue through developing market in various countries Social factor-The customers are always wants s better quality, delicious and tasty food due to which Starbucks cab able to capture a market share and generate more revenue as they coffee that are offer by them are in high quality. 3.2 Analyse how various different factors that impact the business environment and wider community of organisation The Starbucks are highly affect through technological factor for this there is needs to adopts the innovative technology to involved in the business environment. Thus, these factors are affecting the operations of a Starbucks for this there is need to adopts the latest technology that helps them to beat with the competitors (Bujak, Carvalho and Sriramulu,2012). Thus, there is a new is the fabricating the goods through which they can able to improves the customer base. For this they needs a innovative working procedures to attracting a large number of customers. In regardtothis,itisnecessarythattheStarbuckshavetoinvolvedwiththefluctuating environment to generate more revenue through quickly adopting the updated changes. CONCLUSION Summing up the whole report it has been concluded that the Starbucks are highly affecting through various factors that are include in the business environment. Thereafter, there
are various role are performed by the management and leadership in a different situations. It leads them to attain goals in most effective manner.
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REFERENCES Books and journals Haksever, C. and Render, B., 2013.Service Management: An Integrated Approach to Supply Chain Management and Operations. FT Press. Chon,K.S.andYu,L.,2012.Theinternationalhospitalitybusiness:Managementand operations. Routledge. Karlsson, C. ed., 2016.Research Methods for Operations Management. Routledge. Chiarini, A. and Vagnoni, E., 2015. World-class manufacturing by Fiat. Comparison with Toyota production system from a strategic management, management accounting, operations managementandperformancemeasurementdimension.InternationalJournalof Production Research,53(2), pp.590-606. Turner, J.R., 2014.The handbook of project-based management(Vol. 92). New York, NY: McGraw-hill. Brandon,C.J.andMullan,P.B.,2013.Teachingmedicalmanagementandoperations engineering for systems-based practice to radiology residents.Academic radiology,20(3), pp.345-350. Burns, M.G., 2014.Port management and operations. CRC Press. Ham, I., Hitomi, K. and Yoshida, T., 2012.Group technology: applications to production management. Springer Science & Business Media. Bai, Q.G., Xu, X.H., Chen, M.Y. and Luo, Q., 2015. A two-echelon supply chain coordination for deteriorating item with a multi-variable continuous demand function.International Journal of Systems Science: Operations & Logistics,2(1), pp.49-62. Bujak, A., Carvalho, W. and Sriramulu, R., 2012. Lean management and operations in the global professional services industry. InGlobalization of professional services(pp. 95-104). Springer Berlin Heidelberg.