Leadership, Team Working, and Development

This assignment delves into the complexities of leadership, team working, and employee development within a company. It examines the role of communication and listening skills in fostering effective interaction among group members. The importance of teamwork in achieving business objectives through cooperation and support is also highlighted. Furthermore, the report discusses how legislation, codes of practice, and development plans contribute to discipline, diversity management, and overall employee growth.

WORKING WITH AND LEADING
PEOPLE
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Table of Contents
INTRODUCTION ...............................................................................................................................3
TASK 1.................................................................................................................................................3
1.1....................................................................................................................................................3
1.2....................................................................................................................................................3
1.3....................................................................................................................................................4
1.4....................................................................................................................................................5
TASK 2 ................................................................................................................................................5
2.1....................................................................................................................................................5
2.2 ...................................................................................................................................................6
2.3 ...................................................................................................................................................6
2.4 ...................................................................................................................................................6
TASK 3 ................................................................................................................................................6
3.1....................................................................................................................................................6
3.2....................................................................................................................................................7
3.3....................................................................................................................................................8
TASK 4.................................................................................................................................................8
4.1....................................................................................................................................................8
4.2....................................................................................................................................................9
4.3..................................................................................................................................................10
CONCLUSION .................................................................................................................................10
REFERENCES...................................................................................................................................11
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INTRODUCTION
Leading a group of people requires specific set of skills which aids in providing effective
directions and supervisions to the subordinates. Present report describes various skills and attributes
required for leadership. Moreover, comparison of different leadership style for different type of
situations has been explained. Moreover, impact of legal regulatory and ethical consideration to the
recruitment process has been mentioned.
TASK 1
1.1
British gas is organizing recruitment process for appointing new marketing manager for the
organization. It is assertive that proper documentations should be prepared for selecting and
recruiting new member of staff (Townley, 2014). Documentation is as follows-
DEFINING THE JOB ROLE QUALIFICATIONS AND EXPERIENCE
REQUIRED FOR COMPLETING THE WORK
ASSOCIATED WITH A JOB POSITION WILL
BE ASSESSED
INVITING APPLICANTS TO APPLY FOR
THE JOB
ADVERTISEMENTS WILL BE GIVEN IN
THE NEWSPAPER FOR INVITING
CANDIDATES.
SELECTING THE BEST CANDIDATE INTERVIEW PROCESS WILL BE
CONDUCTED FOR SELECTING THE BEST
CANDIDATE
APPOINTMENT LETTER TO SELECTED
EMPLOYEE
APPOINTMENT LETTER WILL BE GIVEN
TO SELECTED CANDIDATES
BACKGROUND AND REFERENCES
CHECKING
BACKGROUND CHECKING WILL BE
DONE FOR ASSESSING THAT DETAILS
PROVIDED BY CANDIDATES IS
AUTHENTIC.
1.2
Legal, regulatory and ethical consideration gives impact on the recruitment process and it is
crucial to follow policies and laws framed by government.
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Sex discrimination act 1975 :- Guidelines are given in this act that no discrimination can be made
with any staff member on the grounds of gender (Armstrong and Taylor, 2014). All individual that
took part in the recruitment process should be provided with equal opportunity to take part in the
selection process.
Disability discrimination act 1995 :- Any individual can not be denied to take part in the recruitment
process on the basis of disability (Halim, 2016).
Rules, regulations and policies that are formed by government are mandatory to follow while
carrying out the recruitment process. Legal, regulatory and ethical issues gives impact on the
recruitment process that is being organized in British gas and overall process gets affected due to it.
Moreover, ethical issues need to be followed for hiring marketing manager for the company. It is
vital to provide equal opportunity to all the participants to take part in the recruitment process. It is
vital that no misleading information should be given in the job advertisements and no representing
of the requirement of a particular position should be done. No discrimination need to be made with
any job seeking candidate on the grounds of sex, religion, age, ethnicity, financial status and
cultural background. All the people who are responsible for organizing the recruitment process need
top be impartial and honest. In addition to that diversity issues are also faced while conducting
recruitment process to hire new marketing manager for the company. People belonging from
different cultural background and from different nations apply for the post and it is required that
they should be provided opportunity to take part in the recruitment process.
1.3
Recruitment process was organized in the company for hiring a new employee and for that
as an HR manager I took significant part in the process.
Roles and responsibilities of HR trainee are as mentioned :-
HR trainee need to inform top management about number of vacant job positions in the company.
HR trainee need to prepare a document for organizing selection and recruitment process in effective
manner.
Working as an HR trainee I need to conduct job analysis process for identifying details about
various task that are need to be performed as a marketing manager. It supported me in identifying
about skills, capabilities and competence required to complete the job (Siavelis, 2012).
I need to prepare an advertisement to be published in newspaper for attracting candidates to apply
for the job. In the advertisement qualifications, skills, capabilities, work experience needed in a
candidate to work as a marketing manager require to be mentioned in the advertisement.
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I need to organize written test for assessing aptitude, intelligence and job knowledge of the
candidate.
Candidates who qualified in the written test need to be called for the interview process and I need to
ask detail questions from the candidate so that I can identify their job knowledge.
I took interview of candidates for selecting the best ones.
1.4
Contribution given by me in organizing recruitment and selection process aided in selecting
the best candidate. I took interview of candidates for selecting the best ones.
I prepared documents in which all the details about skills, qualifications and experience needed in a
candidate for performing the job of marketing manager were mentioned. It supported in preparing a
job advertisement and many jobs seeking applicants applied for the interview process. I assisted my
HR director for organizing a written test of candidates and it supported in identifying aptitude, job
knowledge and intelligence of the candidates.
I was present in the interview panel and I took significant initiative for asking various job related
questions from the candidates during the interview session. I performed well there and I was
successful in identifying suitable and best candidate from the pool of candidate who applied for the
job of marketing manager.
I also did reference checking and background checking for assessing that all the details and
information given by me are authentic (Cook, 2016).
I understood about various procedures that need to be followed while organizing a recruitment
process and I also learned about various legal, ethical and diversity issues that are faced while
hiring a new candidate.
New marketing manager was hired in the company and my contribution in the recruitment process
supported in filling the post of marketing manager by hiring a qualified, experienced and suitable
candidate.
TASK 2
2.1
There are some specific skills and qualities that are needed to be an effective leader and it
will support manager of British gas in providing effective directions to subordinates.
Communication skills :- Good speaking skills aids in making proper interaction with the
subordinates (Naff, Riccucci and Freyss, 2013).
Listening skills :- Problems and views can be understood in proper manner by making use of good
listening skills.
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Problem solving skills :- Effective problem solving skills aids in resolving critical and complex
issues that are faced in business.
2.2
Leadership and management are two different concepts and it is vital that it should be properly
understood while managing the manpower of British gas corporation.
LEADERSHIP MANAGEMENT
Major focus is given on developing capabilities
of people (Siegel and Korniewicz, 2015)
Major focus is given on structures and systems
Involvement of group members is taken in the
decision making process.
Order and commands are given to subordinates
Team work is given more importance Tasks are allocated to individual employees.
2.3
There are different type of leadership styles that are used in British gas company for
managing different business situations.
Participative leadership style :- Employees are invited for taking part in strategy formulation
process. Participation of staff members aids in giving new ideas and concepts for making
improvements in performance of the firm (Gottfredson and Aguinis, 2014).
Autocratic leadership style :- All the staff members are assigned specific tasks and responsibilities
and assigned to them. Strict commands are given to staff members and they are directed for
completing their assigned task on due time.
2.4
There are various ways that can be used for motivating staff members of British gas
organization and some of them are as described :-
Job promotions can be given to workers who perform well in their existing jobs and it will aid in
boosting their morale level (Avolio and Yammarino, 2013).
Monetary incentives can be given to staff members and performance based incentives can be given
to people.
E-mails can be send to workers for appreciating the good work performed by them.
TASK 3
3.1
Team working supports in gaining required objectives of British gas group by involving
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support of staff members. There are various benefits of team working and some of them are as
described :-
It supports in completing the assigned task by involving cooperation of all the staff members
(Peters, 2015).
It aid in increasing coordination among staff members and learning new skills and capabilities.
It assists in reducing stress and job pressure on single member and positive and conductive work
environment can be created in the organization.
The benefits of team working in an organisation like British Gas are many. The number of
business operations applied for attaining the set objective can be divided into groups or teams
depending on the complexity of these tasks. The groups of teams so formed help in fostering
learning abilities with faster development. When individuals work in a team, they understand the
meaning of coordination and importance of team work. For British gas company, teamwork helps in
building trust amongst employees. Moreover, wide sense of ownership is encouraged within team
members i.e. they become more responsible towards the organisation. Furthermore, the
collaboration of wider skill sets and complementary strengths brings in innovation and growth in
the company.
3.2
Teams have different members with specific roles. Amongst all of them team leader is the
most significant individual because his actions and decisions drive the team. On the other hand,
team member has completely different perspective towards team work. The leader has to cooperate
and collaborate all the group activities and try achieving team objectives. However, member has
his/her specific goals which are to be met without hindering team dynamics. For instance, a team is
assigned for developing a marketing strategy for British gas enterprise. The leader has an aim of
making a unique and innovative marketing strategy that will be cost effective and highly beneficial
for the company. The member in this situation will have specific goal and target for contributing to
the team governance.
In British gas enterprise team working is encouraged for accomplishing desired objectives
of business. Once financial crisis was faced in the organization and all the staff members were
invited for an open session top solve this problem (Ehrhart, 2015). All the employees were
requested for give their support in such critical situation and it all the staff member agreed. For
taking out company from situation of financial crisis and team working supported in bringing out
the company from situation of financial crisis.
In cases of conflicts and clashes, the leader will work to resolve the issue while the team
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member won't participate in the conflict unless he is involved. Difficult situations are perceived
differently by the team members and the leaders. The members have to work on the instructions
provided by leader while leader has to take initiatives and make decisions so that these situations
can be resolved.
3.3
Team made in British gas company was vary effective in achieving their assigned task.
Open discussion session was organized in the enterprise for directing staff members to coordinate in
effective manner for bringing the company out of financial crisis (McKendrick and et.al., 2013). All
the employees gave their positive support and worked in a team which supported in achieving the
desired objectives of enterprise in effective mode.
Team effectiveness is judged by the way in which teams function for meeting the goals and
objectives. When individuals who are a part of the team are performing their roles and
responsibilities effectively and also managing their tasks effectively then objectives and team goals
are easily achieved. The differences that occur between team members must not influence effective
functioning. There can be various attributes which affect team dynamics. For instance: social and
cultural discrimination, personality traits, negative attitude towards work, etc. The team in British
Gas company are working effectively with atmost efficiency. The meetings and discussions are
productive and leader is efficient enough to gather feedbacks from other members.
Whenever, a team functions with collective goals and doesn't get affected by individual
differences or any other attribute then team effectiveness is enhanced. The resources provide by
company are also utilised appropriately. All these activities help in achieving goals and contributing
for growth of the firm.
TASK 4
4.1
There are diverse range of elements that are involved in doing assessment and monitoring of
work performed by the staff members. A organized process is used in which qualification and
experienced of employees, on job performance (Truijen and et.al., 2013). Workplace attitude and
discipline shown by staff members are included.
Following factors are involved when planning of monitoring and assessment of work
performance has to be done in British Gas company:1. Learning styles and processes: The leader has to decide which kind of learning style will
suit best for the company and different functioning teams. There are four basic learning
styles and processes which include diverging, assimilating, converging and accommodating.
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This factor helps in understanding the barriers that are faced by individuals during their
working session in the company.2. Individual learning: Every person has different approaches to one particular subject. This
variation results in differences that are visible in the performance of employees. British gas
company can identify individual learning styles and then provide specific training and
development for enhancing performance.3. Recording: Maintaining records helps a lot when monitoring and evaluation assessments are
planned. Future strategies can be effectively designed when proper records regarding past
performance are gathered by the company.4. Monitoring and evaluating: Specialised team has to be implied for monitoring the
organisational activities and then evaluating the circumstances which led to deflections. This
helps in implementing changes which shall help in improving the current performance.
5. Group behaviour: The attitudes and attributes of individuals towards the team and its leader
plays a vital role in understanding the team performance. British gas company can use
several analytical techniques for assessing group behaviours and the reasons due to which
people are not cooperating with the leader. This is one of the key factors in planning
monitoring and evaluation.
4.2
Systematic process is used in British gas company for delivering assessment needs of
individuals and the plans are as described. Initially planning is done by top management for doing
assessment of performance (Armstrong and Taylor, 2014). Strategies are formulated for achieving
different objectives that are made for monitoring performance of employees. Planning is
implemented and chart is prepared under which all the criteria are mentioned that aids in assessing
work performance of staff members.
The British gas company can use following developmental plan for assessing the
development needs.
Establishment of goals: The first and foremost step in developing performance standards of
the company should be establishment of goals. These help in giving a direction or path for working
with a strategic approach towards execution of plan.
Developing skills standards: Skills like communication techniques, delegation styles,
leadership techniques, etc. must be improved. When British gas company will set specific standards
for skills and performance, then it becomes easier to identify what kind of training is required.
Identification of training needs: Leaders or managers who are handling a group of
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individuals can easily depict the type of skills and talent a person in their team beholds. Moreover,
they will be able to identify the training needs at every level. Once, proper identification is
performed then company can organise relevant training sessions.
Monitoring and Evaluation: The execution of respective new strategies and techniques is
smooth when monitoring and evaluation is strictly channelised. A supervising head or the human
resource manager has to take this role and inspect whether any unfair practise is initiated or not.
Feedbacks/suggestions: The effectiveness of applied strategy or technique can be judged
using the feedbacks or suggestions which are acquired from the individuals or team workers on
which the strategy has been implemented.
4.3
Planning done in British gas for assessing performance of staff members aided in
monitoring performance of the staff members (Townley, 2014.). It also aided in doing performance
appraisal and recognizing good work done by the employees. Moreover it also aided in identifying
weak performance of employees.
The assessment process mentioned before is effective in improving the performance of
employees. Despite of the skills standards, the appraisal processes have helped in building
employee motivation and encouraged them in participating in organisational activities. Significant
developments can be visualised in British gas company's growth. The company has implemented
mentoring and counselling sessions that help in correcting various firm related issues. This has
helped in strengthening individual bonds of employees with company. Legislations and codes of
practise implemented by the company have helped in developing discipline within the internal
environment of the company and also supported in resolving diversity based issues. Overall
development has been assured after implementation of the designed development plan.
CONCLUSION
The aforementioned report describes that it is a challenging and complex task for leading a
group of people towards a specific objective. A leader needs to have good communication and
listening skills so that better interaction can be made with the group members. In addition to this
team working supports in gaining required objectives of business by involving cooperation and
support of all the workers.
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REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Avolio, B.J. and Yammarino, F.J., 2013. Introduction to, and overview of, transformational and
charismatic leadership. Transformational and charismatic leadership: the road ahead. London:
Emerald Group Publishing Limited.
Cook, M., 2016. Personnel Selection: Adding Value Through People-A Changing Picture. John
Wiley & Sons.
Ehrhart, M.G., 2015. Self-concept, implicit leadership theories, and follower preferences for
leadership. Zeitschrift für Psychologie.
Gottfredson, R.K. and Aguinis, H., 2014, January. Pruning and Refining Leadership Theories
through Meta-analytic Structural Equation Modeling. In Academy of Management
Proceedings. Academy of Management.
Halim, I., 2016. The recruitment and selection process of Aarong.
McKendrick, R. and et.al., 2013. Team performance in networked supervisory control of unmanned
air vehicles effects of automation, working memory, and communication content. Human
Factors: The Journal of the Human Factors and Ergonomics Society.
Naff, K.C., Riccucci, N.M. and Freyss, S.F., 2013. Personnel management in government: Politics
and process. CRC Press.
Peters, S.C., 2015. Social Work Leadership Theory As Social Justice. In Society for Social Work and
Research 19th Annual Conference: The Social and Behavioral Importance of Increased
Longevity. Sswr.
Siavelis, P.M., 2012. Pathways to power: Political recruitment and candidate selection in Latin
America. Penn State Press.
Siegel, J.H. and Korniewicz, D.M., 2015. Exploring Leadership Theories for Advanced Practice
Nurses. Nursing Leadership and Management.
Townley, B., 2014. Selection and appraisal: reconstituting. New Perspectives on Human Resource
Management. p.92.
Truijen, K.J.P. and et.al., 2013. What makes teacher teams in a vocational education context
effective? A qualitative study of managers' view on team working. Journal of workplace
learning. 25(1). pp.58-73.
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