Roles and Characteristics of Leaders and Managers in Different Situational Contexts: A Case Study of Starbucks Cafe

Management and Operation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Define and Compare the different roles and characteristics of leader and manager..............3
TASK 2............................................................................................................................................5
P2 Examine examples of how the role of leader and function of manager apply in different
situational context.......................................................................................................................5
P3 Apply different theories and models of approach, including situational, system and
contingency leadership................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The report includes the role of managers and leaders in different situational context
including some leadership style models. For accomplishing their report the chosen Organisation
is Starbucks Cafe, it is a American Company of roastery reserve and Coffeehouses.
TASK 1
P1 Define and Compare the different roles and characteristics of leader and manager
Role of leader
Leadership is an activity of directing, influencing and guiding the individual in order to
shape effective leaders (Hays, 2016). There are various roles which is played by leader in
Starbucks Cafe they are:
Creates Structure:
The main role of leader is to create organisational structure, decision making authority,
process and job roles that helps in increasing the performance and efficiency of employees in
Starbucks Cafe. Leaders mainly focus on encouraging and supporting team members that
produce the products and perform well in Starbucks Cafe.
Build Trust:
Leader of Starbucks Cafe ensure that their followers must have a set of skills,
competencies and accountability to perform their work, know how outcomes of the work
measured and understand how their work must serve the objectives of Starbucks.
Characteristics of Leaders
Interpersonal Communication:
Leaders also have an ability to communicate with followers in effective manner that
could be easily understandable by employees (Lim and Yao, 2021). Starbucks ensure that their
leaders must build interpersonal communication so that they can interact with staff in a way that
feels genuine.
Creativity and Open-mindedness:
The leaders of Starbucks focuses on providing new ideas, perspective and understanding
of raising the profitability and growth of business by bringing new changes and trying to think
out of box.
Role of Manager

Management is a concept of supervising skills, handling business activities, careful
treatment and managing the group of people in order to reach the goals and objectives of
Starbucks. Managers is someone who control and administer the group of people and
Organisation. The role of managers in Starbucks Cafe are as follows:
Disturbance Handler:
Managers of Starbucks Cafe keep focus on handling the disturbance, they are responsible
to take corrective actions when Cafe faces any unexpected disturbance. They mainly focus on
reviewing emerging situations and handling disturbance.
Monitoring:
In Starbucks Cafe, managers receives and seeks information in order to develop detail
understanding of the environment of Starbucks (Hillmann and et. al., 2018). They collect the
internal and external information about the Cafe and take the precautionary action so that
business can be run in effective and smooth manner.
Characteristics of Manager
Encouraging and appreciating Teamwork:
The Managers of Starbucks Cafe encourages teamwork by improving the efficiency,
individual development and working outcomes of employees. They support the collaboration at
every opportunity and mitigate the unhealthy competition and toxic behaviour of staff.
Conflict Resolution:
Workplace Conflict creates a huge impact on the productivity and performance of Cafe.
The managers of Starbucks is responsible to solve the issues ad conflicts arises in workplace so
that employees can work with dedication and concentration in healthy and conflict free
environment. The managers mainly focus on conflict resolution rather than avoiding conflicts in
Cafe.
Differentiation between Leadership and Management
Basis of Comparison Leadership Management
Vision Creation Leadership brings vision and
provide direction to employees
to achieve the vision.
Management focuses on
developing strategies and
process in order to accomplish
the vision by proper planning

UNIT 4 -
MANAGEMENT
AND
OPERATIONS

Table of content
 Introduction
 Define & compare the different roles & characteristics of a
leaders & managers.
 Differentiate between the role of a leader & function of
a manager by effectively applying a range of theories
& concepts.
 Conclusion
 References

Introduction
On the basics of the modern
era, the preferences of the
customers are changing
rapidly as per the time so it
is mandatory for the
industries to balance their
operations systematically. It
is analysed that there is lots
of competition in retail
industry which can give the
direct affect on the working
& operations of the
enterprises.

Define & compare the different roles &
characteristics of a leaders & a managers
In the organizational success,
managers & leaders both are
providing their best
contribution to lead long
term development at the
entire marketplace nationally
& internationally. Burberry
is a big brand which deals
with the fashionable &
luxurious goods all round the
globe so the main concern of
the company on
effectiveness of their
managers & leaders.