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Revenue Management in Hospitality

   

Added on  2020-06-05

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ROOM DIVISIONOPERATIONMANAGEMENT
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INTRODUCTIONRoom division is the prime aspect which has to be undertaken by the hotel industry andreputed hotel and organisation as well. This is being considered as essential part of firm whichcan help in having a customer satisfaction and faith towards organisation. Assignment is relatedto the room division operation management in respect to the Clientele hotel. Even though thehotel industry do keep trained and skilled employees and front desk officers as because manycustomers and clients are there who has an habit of judging hotel service responsibleness by theircommunication and expression level too. Front desk, housekeeping and management is describedin great context. TASK 11.1 Accommodation and front desk services for organisation.FRONT OFFICE ORGANISATION:Front operation is such which indicate the operation management such as reception,customer registration and luggage too which help in promoting good guest service and manymore as well. It is that department in the hotel industry who does make direct conversation withclients and they have responsibility to manage various task at a time like taking orders, managingmessages and do take care that services are provided to them on time too. ACCOMMODATION: It is something which is being considered as the main and crucial part of operationmanagement in hospitality industry. It can be said that interest and preference is such which isbase of housekeeping operations. High rated and large organisation is such which has thestandard and protocol which does provide quality and well organised housekeeping services totheir customer and clients as well. This is something which does help in encasing the sales graphof product and service along with customer and satisfaction. Moreover, Accommodation is saidto be an essential part of generating revenues and hotel too. 1.2 Roles and responsibility of range of accommodation and reception service staff.Roles and responsibility of room attendant.There are various responsibility which has to be managed by room attendant as they takecare of the rooms and accommodation too. Some of them are as follows: Prepare and clean the room daily for the client.1
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