Room Division Operations Management: Key Sub Departments, Roles and Responsibilities, Legal Regulations, Yield Management

Room division operations
management

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 2............................................................................................................................................1
Demonstrate understanding about the key sub departments of Rooms Division operations
management............................................................................................................................1
Critically describe roles and responsibilities of two Rooms Division positions in an
organisation............................................................................................................................3
Analyse the key legal and statutory regulations within the hotel operations management....4
Critically analyse the Yield Management/Revenue and the high demand tactics can apply
within the hotel.......................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Rooms Division Operations Management consist of various functions such as room
reservation, concierge division, front office, housekeeping responsibilities, guest service that is
related to offer adequate security to potential customers as by making substantial interaction. It
plays an essential role within hospitality industry as it contributes towards significant attainment
of profit and sales in favoured manner (Beunza, 2019). The report below is based on The Savoy
as it is a luxury hotel located in city of Westminster in Central London. The report below is
comprise of adequate understanding about key sub department in room division operation
management, roles of responsibility of room division position and key legal statutory regulations
within operational management.
MAIN BODY
TASK 2
Demonstrate understanding about the key sub departments of Rooms Division operations
management.
Hospitality industry comprise of broader category which consist of food and beverage
industry, event planning, theme park, transportation, lodging along with bars, hotel and
restaurant. In the modern era, the management of the hospitality business is not as much easy
task for the mangers and there are the wide ranges of the factors that need to be taken into the
considerations that are during the process management. This report is based on the hotel Savoy
which is the UK based company that is the international chain of the hotels (Altin and et. al.,
2018). This selected organisation is one of the leading hotels and the companies in the world at
the present. This is operating the work force of more than 350000 employees. The main purpose
of the selected organisation is to best deliver the best hospitality to the customers. There are
various sub department of room division operation management within Savoy hotel and it is as
explained below as:
Front office sub departments
It can be expressed in relation to the reception and the accommodations. These are the
two different types of the segments in the hospitality industry. However, this will include the two
elements of the housekeeping and the engineering. This helps to provide the customers services
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