Room Division Operations in Mandarin Oriental Hyde Park

ROOMS DIVISION
OPERATIONS
MANAGEMENT

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
Services of room division operations...........................................................................................1
Roles and Responsibilities of Front Office..................................................................................3
Legal and statutory regulations at hospitality organization.........................................................4
Yield Management.......................................................................................................................5
CONCLUSION................................................................................................................................7

INTRODUCTION
Room division operations are the process which is dealing with the customers so that the
customers can have a pleasant stay and enjoyable environment for themselves when they travel
from one place to another. Room division has a very important role in hotel because this is the
first interaction which the customers have with the guests. The profitability of a hotel can
increase if there is a good division operations in a hotel which will help the company have a
better functioning for themselves. Mandarin Oriental Hyde Park, London is a five star hotel
which has a great location with 141 number of rooms and 3 restaurants and 1 bar in the building.
This hotel opened in 1902 but reopened again in 2000 after the renovation which took place in
the hotel. The report would consist of a discussion about room division operations, roles and
responsibilities of the front office in the hotel legal regulations and strategies which are used in
the hotel to increase the profitability in hotel.
Services of room division operations
The functions of the room division operation are the roles which are involved in the
hospitality organization structure. This process includes the housekeeping and front office of the
Mandarin Oriental Hyde Park so that the hotel can achieve their objectives and have a better
functioning for themselves. This will make the functioning of the internal factors more
productive and the guests will be able to enjoy their working environment. The first impression
on the guests have to be good otherwise the organization will not be able to have a loyal
customer base for themselves (Margulis, 2016).
 Front Desk Service
There are a lot of factors which are taken care of by the front desk which is the check-in
and check-out. The impression on the guests are made by the front desk therefore Mandarin
Oriental Hyde Park is maintaining that factor there strength so that they can have a loyal set of
customers which are coming in the hotel. The front desk will also have to solve any issues or
troubles which the guest is having in the hotel so that they can have a comfortable and a pleasant
stay.
 Concierge
Concierge is the personal services which are provided to the guests so that the guests can
feel comfortable not just with the hotel but the city as well. Mandarin Oriental Hyde Park will
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