Rooms Division Operations Management at Le Meridian Hotel

Rooms Division and
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Services provided by the Rooms Division (Front office and Housekeeping Departments)...1
Roles and Responsibilities of two Rooms Division Positions (One from Front office and
another from Housekeeping)..................................................................................................3
Major Legal and Statutory Regulations in the Business........................................................4
Analysis about Yield Management/Revenue Managements..................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Operations management can be referred to as the management of activities of different
functional units within an organization. Hospitality industry is a very big industry and it consists
of many businesses like bars, restaurants, clubs, travel and tourism, leisure, etc. The rooms
division is a very important function within every hotel or restaurant in the world because it is
involved in providing services and products to the rooms which are leased to their clients for
respective durations to stay. The following report will be demonstrating the room division of Le
Meridian Hotel which is an upscale and beauty oriented international hotel brand, founded in the
year 1972 and is headquartered at Maryland, United States. The hotel is famous for its diversity
of services which consist of its culinary services, beautiful rooms, beverage options, etc.
Moreover, this report demonstrates various services that are provided by the room division and
its front office and housekeeping departments. Along with this, the report will be providing an
elaboration of rules and responsibilities of one position from the front office and another from
housekeeping. Furthermore, it demonstrates the legal and statutory regulations that must be
complied by the business in order to function smoothly. In the end the report will be analyzing
the yield management and revenue management along with its elements and various tactics of
yield management that revenue management applies in Le Meridian Hotel to increase Average
Daily Room demand.
MAIN BODY
The hospitality industry is very huge and is constantly expanding, which includes not only
the restaurant business but also bars, night clubs, travel and tourism, hotels, etc. One of the
segregated characters of this industry is its ability to give more choices to its customers
according to their various needs. There are mainly two departments under the room division of a
hotel or restaurant that are front house and housekeeping department (Deale and et. al, 2018).
Services provided by the Rooms Division (Front office and Housekeeping Departments)
The services that are offered by Le Meridian Hotel in terms of its housekeeping and front
office department are elaborated below.
1