Understanding Key Sub Departments of Room Division Operations Management

Rooms Division
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Demonstrate understanding and knowledge about key sub department of Room division
operations management...............................................................................................................1
Roles and Responsibilities of Two Room Division positions in organisation............................3
Examine key legal and statutory regulations with operations management of hotel..................5
Examine yield management or revenue management.................................................................6
CONCLUSION................................................................................................................................8
REFERENCES:.............................................................................................................................10

INTRODUCTION
Hospitality management defines to the applications of management concept and
framework of leadership in area of dining, general guest services and accommodations. From the
smallest hotel industry to largest industry, well management is important for better growth.
Room division management refers to the introductory of management in hospitality area which
provide depth understanding of critical customer service functions connected with room
inventory of an business accommodation. Below report is based on Savoy hotel, It is luxury hotel
industry which was founded in 1889 in City of Westminster. This industry built by Impresario
Richard D'Oyly Carte (Roshanaei and et. al., 2017). They provide their services in different
locations and hotel industry became carte's successful venture. This brand provide services
through different category such as bars, restaurants, different hotels and resorts. Their main
motive is to provide luxury services and full fill customer needs or desires. Below report
includes, knowledge and understanding about the key sub departments of room division
operation management. Responsibilities and roles of two room division in the hotel. Analyse key
legal and statutory regulations with the management of operations and analyse revenue
management which includes elements and tactics of this management can adopt in hospitality to
enhance average daily room rate and Occupancy.
MAIN BODY
Demonstrate understanding and knowledge about key sub department of Room division
operations management
In every hospitality industry there are various departments are involve with different
work and field. There are major two key sub departments are involve one is front office sub
department and second one is housekeeping sub department.
Front Office Department: It acts as a associated link between the organisation and
customer. Staff members are welcomes the customers or guests and develops first impression of
hotel industry (Shalley and Gilson, 2017). Front office department is performing before during or
after customer's hotel stay. In this there are different sub departments under front office
department which are describe below as;
 Reception: This is area of hotel where receptionist books rooms for customer and
answer their quires. There are some roles and responsibilities of hotel receptionist such
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