Services offered by rooms division operations

ROOMS DIVISION
OPERATIONS
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Services offered by rooms division operations......................................................................3
Responsibilities and roles of guest service's manager within hotel rooms division department 4
Legal and statutory regulations within hotel operations.........................................................6
Evaluating the Revenue management...................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality business like hotels is one of the profitable and popular sector in business
arena. Hospitality industry provide different types of services to its guest with range of firms
operating under it since for so long. The current report is based on Forest of Arden & country
club, in UK. This assignment explains the service provided by rooms division operations, it also
covers roles and responsibilities of guest service manager within hotel rooms division
department and justified legal as well as statutory regulations within hotel operations.
Furthermore, at last through this study Yiled management including their components and high
demand tactics apply by them within hotel to increase daily room rate average & occupancy will
discusssed.
MAIN BODY
Services offered by rooms division operations
Room division department within hotel provide range of services to its guest in order to
make them comfortable and satisfied their needs. This department offering services related to
guest rooms. Housekeeping is one of its service that they offer to people before arrival period
and during stay.
Housekeeping department is accountable for this service within Forest of Arden hotel
and country club. The role of this section is to keep venue or guest room clean it is the part of
customers services (Devrim Yilmaz, 2017). Cleaners and maids vacuum furniture and rugs in
hallways, public areas and rooms. They gather trash and empty waste baskets, make beds and
change bed sheets before guest arrive in a room to stay for short or long term period.
Housekeeping department provide its best services to people, they perform other essential
functions as well along with cleaning such as planning and scheduling, the main function of this
department is sanitary. Refilling soap, toilet paper dispensers in guest rooms and putting
toiletries properly are the other functions of housekeeping section. They provide services after
identified which rooms or areas will be cleaned. It contributes to high amount of profit though it
is considered as an ancillary services. They are able to perform all the duties and responsibilities
towards maintaining, running and orderliness Hotel property. The staff of this department is
accountable to maintain the best possible state in terms of cleanliness and keeping it at extremely
desirable ambience (Etcuban, 2019). It also works and do their job pertaining to decoration of
firm premises. Guest rooms, guest bathrooms, parking, garden, banquets, conference halls, sales