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Rooms Division Operations Management (RDOM)

   

Added on  2020-10-23

9 Pages2633 Words208 Views
Rooms DivisionOperations Management(RDOM)
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INTRODUCTIONRoom division operation management (RDOM) is one of the main area in a reputed starhotel where these services states the overall structure of enterprise. This is a service whichorganizes effectively room divisions and operations management to deliver enhanced services toguests. In this report services offered by The Beaumont Grand luxury hotel in UK and impact ofits contemporary management is discussed (Anderson and Xie, 2010). In addition to thisperformance of accommodation services the techniques used to measure occupancy, roomrevenue and room services are also being discussed. These activities are all aimed at providingsatisfaction to customers by rendering better services to them. The rooms division in themanagement of Beaumont Hotel operations and the way these are deployed by the administrationare also examined in this project. TASK 11.1 Almost all hospitality industries and companies have some similarities in common and todiscuss the accommodation and front office services for different organizations two hotels arechosen one is Intercontinental Hotel Groups and the other is The Beaumont Hotel both located inUK. The Beaumont Grand Luxury Hotel is a Five star hospitality organization in London. Theaccommodation and front office services provides ultimate luxuries and refined services to theircustomers. It has 73 rooms and suites with amenities like minibar, in room safe etc. Alsoprovides several services like laundry service, spa, fitness center, transportation, food andbeverages. Intercontinental Hotel Groups(IHG) is an international hotel joint that has a goal andaims at creating great hotels that which the guests love. It has more than 650000 rooms andrestaurants that serve Indian, Asian and continental cuisines (Assaf, Barros and Josiassen, 2010).The star hotels provides upgraded stylish guest accommodation facilities and extra amenitieswith several other services. The front office services gives limited hours of service by providingawareness and information of room services. 1.2 There are many roles and responsibilities of staffs in front office and accommodationsector in a hotel which differs from one another according to the size, structure and standards ofan organization. Some of the common duties and functions of some positions in the division areas follows:1
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