Project on Room Divisions Operations Management
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Added on 2020-06-03
Project on Room Divisions Operations Management
Added on 2020-06-03
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Room Divisions OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1: Accommodation and front office services...........................................................................11.2: Roles of accommodated and reception service staff............................................................21.3: Legal and statutory requirements.........................................................................................21.4: Services given by rooms division........................................................................................3TASK 2............................................................................................................................................3Covered in PPT...........................................................................................................................3TASK 3............................................................................................................................................33.1: Importance of property interiors and design........................................................................33.2: Critical aspects of planning and management of accommodation.......................................43.3: Key operational issues affecting management.....................................................................4TASK 4............................................................................................................................................54.1 Revenue/yield management activities...................................................................................54.2 Sales methods to maximise income......................................................................................54.3 Use of statistical data within room divisions........................................................................64.4 indicators to calculate room division performance...............................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONRooms division is an important concept which are related with effective operation ofhospitality functions. The management of Hotel is held responsible to assign roles andresponsibilities to their employees on the basis of their skills and capabilities in order to achieveprofitable outcome. Adoption of technologies with a motive of enhancing the occupancy androoms revenue. The front reception office in Hotels play an effective role in communicating andcoordinating with different departments. Clientele hotel which deals in providing hospitalityservices in London. The project covers the accommodation and front office services, roles andresponsibilities of reception services staff and statutory requirements which are needed in orderto operate room's division (Argaiz, 2011). The importance of Front of house area and propertyinteriors and design which help in making hotel room more attractive are also discussed underthis report. TASK 11.1: Accommodation and front office servicesAccommodation: It refers to a room or place which are provided by Hotels to theircustomers for the purpose of stay for particular period of time and in return they charge pricesfrom them. Therefore their main focus is to attract clients which comes in London forprofessional purposes.Front office: Clientele Hotel is located in London which provides different diversifiedservices in hospitality market. The reception office which is located in front of Hotel play animportant role in performing core operational functions. They offered different services whichare explained as below:ReservationsSales and marketingHousekeeping and conciergeHousekeeping: It is another work which need to performed by housekeeper which helpin maintaining all rooms clean and ready for new customers. Some other responsibilities theyperformed are determined as below:Making all arrangements so as to provide comfort to customers.Providing room with well cleaned and ready.1
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