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Rooms Division Operations Management Essay

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Added on  2020-07-23

Rooms Division Operations Management Essay

   Added on 2020-07-23

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ROOMS DIVISION OPERATIONSMANAGEMENT
Rooms Division Operations Management Essay_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Accommodation and front office services .................................................................................1Role and responsibilities of range of accommodation and reception service staff.....................1Legal and statutory requirements................................................................................................2Services provided by the rooms division....................................................................................2TASK 2............................................................................................................................................22.1 Importance of front of house area.........................................................................................22.2 key aspects of planning and management of the front of house area....................................32.3 Key operational issues...........................................................................................................3TASK 3............................................................................................................................................43.1 Importance of property interiors and design.........................................................................43.2 Critical aspects of planning and management of the accommodation service function.......43.3 Key operational issues affecting the effective management and business performance.......4TASK 4............................................................................................................................................54.1 Yield management activities.................................................................................................54.2 Sales techniques that rooms division staff can use to promote and maximise revenue........54.3 Purpose and use of forecasting and statistical data...............................................................54.4 Calculation of rooms division performance indicators.........................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
Rooms Division Operations Management Essay_2
INTRODUCTIONHospitality industry is the highest revenue generated sector that contributes well ineconomic development of nation. The present study will discuss different types of front officeservices and accommodation facilities that are provided by hotel. It will explain responsibilitiesof staff members. Furthermore, report will define importance of front of house area. TASK 11.1 Accommodation and front office services Accommodation:Accommodation facilities that are provided by clientele hotel to its customers are asdescribed: Good accommodation involves diversity in available rooms to guest, proper space etc.Clientele hotel provides well designed rooms to the guests so that they feel conformable in thehotel (Lee, 2016). Furthermore, all its rooms have adequate size and space sop that no consumersfeel restricted. As much as company offers accommodation to clients then it will be able togenerate more revenues. Apart from range of rooms clientele hotel provides housekeeping,administrative service to its guests. It takes cares of laundry, maintenance so that guests feelhappy in the hotel.Front office:Front office services of clientele hotel are as: Front office services of clientele hotel areroom allocation, keeping records of guests, bell service, cashier, auditor etc. All these frontoffice services are provided by clientele hotel to its valuable customers. 1.2 Role and responsibilities of range of accommodation and reception service staffIn the clientele hotel there are various departments such as front office, marketing ,administration etc (Ivanov, 2014). All these department's employees have to perform differentduties. Responsibility of accommodation and reception staff members are as following:Reservation, Guest incurs charges, Rooming for guests, Checkout confirmation etc. Front office manager of Front office is responsible to keeper records of cash inflow andoutflow. Individual has to look at the bill paid by guests.Reception staff is responsible to make register for new arrivals and guest those who arechecking-out from hotel. Housekeepers are responsible to manage rooms and clean it.1
Rooms Division Operations Management Essay_3

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