RPL Kit BSBWOR502 for CHC52015 Diploma in Community Services

CHC52015 Diploma in
Community Services
Specialising in Case Management
Recognition of Prior Learning (RPL Kit)
BSBWOR502 – Lead and manage
team effectiveness
ASSESSMENT
WORKBOOK
Assessment Workbook V1.0 Produced 13 September 2017
Copyright © 2017 Inspire Education Pty Ltd. All rights reserved. No part of this publication may
be reproduced or distributed in any form or by any means, or stored in a database or retrieval
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prior written permission of Inspire Education Pty Ltd.

RPL Kit BSBWOR502 Version No.1.0 Produced 13 September
2017
Page 2 © Inspire Education Pty. Ltd.

Version control & document history
Date Summary of modifications
made
Version
13 September
2017 Version 1 developed 1.0
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TABLE OF CONTENTS
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TABLE OF CONTENTS...........................................................................3
RPL KIT COVER SHEET.......................................................................4
IMPORTANT! PLEASE READ..................................................................5
BSBWOR502 – LEAD AND MANAGE TEAM EFFECTIVENESS......................6
I. Knowledge Assessment..........................................................................................6
KNOWLEDGE ASSESSMENT...........................................................7
II. Workplace Evidence.................................................................................................. 9
III. Third Party Report & Supervisor Testimonial..................................................19
IV. Evidence Submission Guide Checklist..............................................................28
RPL KIT CHECKLIST.........................................................................32
FEEDBACK........................................................................................33
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RPL KIT COVER SHEET
COURSE CODE AND TITLE:
CHC52015
Diploma of Community Services
specialising in Case Management
UNIT OF COMPETENCY: BSBWOR502 Lead and manage team
effectiveness
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you
agree to the terms of the declaration sign and date in
the space provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have
been made aware of my rights and responsibilities as an
assessment candidate, and choose to be assessed at this
time.
 I am aware that there is a limit to the number of
submissions that I can make for each assessment, and I am
submitting all documents required to complete this
assessment kit.
 I have organised and named the files I am submitting
according to the instructions provided and I am aware that
my assessor will not assess work that cannot be clearly
identified and may request the work be resubmitted
according to the correct process.
 This work is my own and contains no material written by
another person except where due reference is made. I am
aware that a false declaration may lead to the withdrawal of
a qualification or statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my
performance or observable skills (where applicable). I give
my consent to contact these parties for verification
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purposes.
Name : Signature: Date:
IMPORTANT! PLEASE READ
Before proceeding with the RPL assessments included in this kit,
ensure that you:
Have spoken to your Assessor through initial consultation.
Have been provided feedback from your Assessor that you
are eligible for Recognition of Prior Learning for the
following unit of competency:
 BSBWOR502 Lead and manage team
effectiveness
Have submitted the Authority to Release Information
duly completed and signed by your workplace supervisor/
representative to your assessor.
Important: If you have not completed any of the above, contact
your Assessor now for further guidance on how to proceed with
your application for Recognition of Prior Learning (RPL) Kit.
IMPORTANT: If you have already completed the unit
BSBWOR502 – Lead and manage team effectiveness through a
registered training organisation – please upload a certified copy
of the statement of attainment for this unit / copy of
qualification which includes this unit.
The code and name of the unit must exactly match the one
named above – if it does not, please proceed with completion of
this booklet or contact the trainer/assessor for further advice.
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BSBWOR502 – LEAD AND MANAGE TEAM EFFECTIVENESS
I. Knowledge Assessment
The questions in this part of the booklet cover the generic
underpinning knowledge in the following relevant unit of competency:
BSBWOR502 – Lead and manage team effectiveness
You must answer all questions using your own words. Some
questions cover processes you would have likely encountered in your
previous or current workplace. Ideally, you should be able to answer
these questions based on the processes in place at the workplace.
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I. KNOWLEDGE ASSESSMENT
1. How can group dynamics support team performance? Give two (2)
reasons and explain each.
a. Group dynamics greatly supports the performance of the team
and it is seen that a team which boasts of a positive group
dynamics have a higher level of trust among its different team
members. This in turn facilitates the effective completion of the
different tasks or the job roles which are being given to the
team and thereby ensures the fact that the members of the
team are being able to attain the goal or the objective which
are given to them (Levi, 2015).
b. A positive group dynamics among the different members of a
particular team also fosters innovation as well as creativity
among its various members. This is important since over the
years it had been seen that the teams or the individuals who
take the help of the entities of innovation and creativity are
more likely to gain success than the ones who do not (Nollet,
Beaulieu & Fabbe, 2017).
2. How can group dynamics hinder team performance? Give two (2)
reasons and explain each.
a. In some of the cases it is seen that a positive group dynamics
can adversely affect the performance of the team. For example,
if a high level of engagement exists between the different team
members then this is likely to shift the focus of the members of
the team from the task that had been given to them to mere
social interactions or engagement (Han, Kim & Jeong, 2016).
Thus, the team leaders need to ensure the fact that the right
level of group dynamics exists within the team which rather
than affecting its performance boosts it.
b. It is seen that if a negative attitude or dynamics exists between
the different members of a team then this can substantially
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