Operation and Service Management: Analysis of Sainsburry's Operational Management Practices

OPERATION AND
SERVICE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Operation management practices in the organization.................................................................3
Assessment of operation management practice in the organization...........................................3
Assessment of use of technology embedded in process.............................................................3
Supporting functions linked to operation management practice and assessment of them for
how they can help in success of the business..............................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Operation management refers to the important practices which are used by organizations
for creating advanced level of skilfulness and effectual in the organization. It also covers raw
material conversion into finished products and services with effectiveness to maximize the
profits of the company. It helps the organization to manage the operations and processes of
company effectively. It is the management of systems and process which creates products and
services. It is related to designing and controlling of resources for manufacturing goods and
services. It also involves preparation,organise, coordinative and dominant all materials required
for manufacturing productsand services. For this report Sainsburry is chosen which is the second
largest retail chain of supermarkets in UK. It deals in groceries and general merchandise. It was
founded in 1869 by John James Sainsburry and has almost more than 1400 stores. This project
highlights the analysis of operations management service practices of the Sainsburry. It will also
mention how operations management practices affect the business efficiency and roles of
technology in the process. Further it explains different supporting functions linked to practices of
operations management and how they help the business success in the report.
MAIN BODY
Operation management practices in the organization
Operation management is the most important part of the business. It is refereed to as the
practices used by the company to create high level of efficiency in the compan(Bajaj, Garg and
Sethi, 2018).There are different operation management practices used by companies for carrying
the operations smoothly and achieve objectives and goals. With the increasing alteration and
direction huge figure of companies are experiencing issues in operations and these can be solved
by introducing of best exercise methods like quality management regulation and system,stock
relation,supply chain management and info management. In this project total quality
administration pattern is interpreted. Total quality management is refereed to as the procedure of
examine,deciding and reduction mistake in production and contour demand series administration
and also leads to increase in consumer experience. It mainly focuses on increasing the overall
quality of companies outputs including the products and services,it is known as the structured
approach for the overall organizational management. In this case of Sainsburry,it is the second
most successful brand in United Kingdom and internationally in terms of sales. Sainsbury is

known for effectiveness in operations management which enables for maintaing stocks at
optimal level. Sainsburry guarantees quality products,standards in total quality management
operations(Dabboussi, Victor. and Prinz, 2021). The organization uses total quality
administration effectively as trading operations management activity as it helps them for
maintaing quality in their goods and services which leads to pull huge numbers of consumers and
increase the whole execution.
In Sainsburry the different key rules of TQM are-
 Consumer focus- It is one of the important rule of total quality management which leads
to consumer focal point. Important aspect in TQM system is determination of quality
measured by consumers. Consumers feedback and reviews helps companies to
understand the quality of goods and services is high or low. In Sainsburry the
organization mainly focus on consumers,takes consistent feedback as reviews,surveys
etc. It helps them to improve the quality(Dahlgaard-Park, Reyes and Chen, 2018).
 Employees engagement- Another important principle of TQM is engagement of
employees. Every person in the company has duty towards quality maintaing in goods
and services. Workers of the company must make sure that quality is offered to target
consumers. In Sainsburry,executives make sure that workers are authorised for taking
their own conclusion as it will help them to be invested with in the process of quality
management.
 Constant improvement- By using the rule of TQM it helps the company to make
betterment in the procedure and offering prime services to the consumers. In Sainsburry
by using principle of lean six sigma helps company for building culture of
improvement,encouraging employees for offering superiors services to consumers and
be more in competitory in markets.