Operations Management

Running Head: OPERATIONS MANAGEMENT
0
Operations management
12/13/2018

OPERATIONS MANAGEMENT
1
Q1.
Service Adhesive Ltd represented the issues of unskilled workforce, which negative impacts
their efficiency and performance. Thus, the company at present employs 20% of their
workforce on the basis of short-term contracts, as the solution to their fluctuating orders in
the organisation. The approach of hiring and maintaining the 20% workforce on short-term
contracts basis will have major impact on their decision to adapt to the team-based working
structure. The case mentioned about the people working on short-term contracts, there were
certain issues related to these temporary staff in the organisation. Temporary staff in the
organisation overlooked the quality factor in the procedures used, and they also did not refer
to the written material given to them. This situation further led to the clashes between the
permanent and temporary staff working in the organisation, which would affect their team
spirit to work together. Thus, the organisation will fail in attaining their goals and objectives
due to the ineffective team-work, and unhealthy relations between them (Goetsch and Davis,
2014).
Q2.
Service Adhesives Ltd needs to change their working styles, and organisational culture to
improve their efficiency and low performance. Transition from a traditional work structure to
a team-based working structure, the company will face problems and there will be certain
hindrances in consideration to the team roles, and the positions held by the people in the
organisation. Five layers of operational management from the plant director at the top
position, leading to the shop-floor operatives at the lower-level of management, in the
company requires each position and role to be defined aptly. This will be one barrier as the
employees in the team-based approach will not be clear about their roles and position,
ambiguity of roles, communication issues, employees will resist to the change in the
organisation. Lack of effective communication in the team due to any one member, will lead
to a major impact on the work and performance of the whole team (Armstrong and Taylor,
2014).
Q3. According to the case the issues of the ineffective improvements initiatives in the past,
relates to the lack of cohesion in the organisation amongst the members. There were mainly
two issues described by the senior management, increasing production cost and inferior