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Operational Management and Layout of Service Delivery

   

Added on  2019-12-04

10 Pages3460 Words424 Views
SERVICEAND OPERATIONALMANAGEMENT1
Operational Management and Layout of Service Delivery_1
Table of ContentsIntroduction..........................................................................................................................................3Overview of the chosen operation...................................................................................................3Analysis of the operational challenges ................................................................................................34V Operational Model.....................................................................................................................3Customer objectives and expectations and critically analyse performance against the objectives andexpectations..........................................................................................................................................5Types of layout and processes used in delivery of the service and Discuss the pros and cons of theseprocesses in meeting performance objectives .....................................................................................7Process Assessment..........................................................................................................................7Process Analysis..............................................................................................................................7Layout and its analysis.....................................................................................................................8Recommendations for improvements to the service delivery..............................................................8References..........................................................................................................................................102
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INTRODUCTIONOverview of the chosen operationCafe in the Woods Ltd is a small scale European cafe in the Chiltern Hills where people canget all types of food services while viewing fantastic scenes of the city (Rehman and et. al., 2012).The cafe has wide range of products and services such as baguettes, ice creams, drink facilities,takeaway foods and sandwiches. All the different categories of coffee and tea are there in theproduct line of Cafe in the Woods Ltd. The subsequent cafe seems to be committed to reduceunnecessary food packaging and sources it produces locally to all the customer segments possibly.Further, it is also well known among people because it emphasizes chiefly on recycling all plasticbottles, cans and glasses. The cafe is opened all year round and it also delivers hot meals, drinks andsnacks to the clients (Bissoondoyal, 2006). The cafe is located near Halton, Buckinghamshire nearWendover Woods. People can lunch at the cafe by viewing the beauty of the forest and for more adventure,several play games are also there nearby the cafe. The cafe is popular because it serves good food toall the local clients on affordable prices. Further, children also like the place because of the widerange of products and services involved in the product line like snacks, ice creams and otherbaguettes (Samaras and Yensuang, 2000). The major competitors of Cafe on the Woods Ltd arePavilion Cafe, Bistro Cafe and Velo Cafe. ANALYSISOFTHEOPERATIONALCHALLENGES4V Operational ModelOperational management is central function of any organization because it produces goodsand services and this gives business entities the reason for existence at the market place. Marketing,Sales & product and Service Development are the chief functions that are included in operationalmanagement. 3
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