This research paper consists of six chapters, which describe the service attribute factors affecting Customer Satisfaction and repeat purchases. The transportation industry is one of the largest sectors in the global economy; it changes in tandem rapidly with the innovations of technology. Pickme is one of the latest technological advancements developed in the transportation industry of Sri Lanka. The primary purpose of this research is to measure customer satisfaction levels with the service attributes of Pickme. This research will outline the issues of service attributes of Pickme with customer satisfaction and repeat purchases.