Service Management in Hilton Hotel | Assignment
Added on 2020-03-16
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Running head: SERVICE MANAGEMENTService ManagementName of the student:Name of the University:Author Note:
1SERVICE MANAGEMENTTable of ContentsIntroduction......................................................................................................................................2Service Issues of the Hotel from Key Findings...............................................................................3Recommendations for improvement on the service strategies........................................................5Conclusion.......................................................................................................................................8References........................................................................................................................................9
2SERVICE MANAGEMENTIntroductionThe hotel and hospitality industry is one of the most flourishing industries in today’sworld. This industry requires effective service management and efficient customer services, inorder to ensure the success of this industry. This assignment highlights the background of HiltonHotel. The Hilton hotel and resorts is one of the global brands of full-service hotels and resortsthat have been catering to the needs of the customers for years. The company was founded in theyear 1919. Headquartered in Virginia, US, the hotels and resorts operate with more than 570hotels worldwide. This assignment highlights the background of the company Hotel Hilton,along with highlighting the various services management issues that occur in the businessorganization. The various service management issues that occur in the hotel have beenhighlighted, along with summarising the issues and findings. Recommendations have beenprovided, for the enhancement of the service management, such that the customers servicesprovided to the guests and customers are of high quality. The recommendations should bedirected towards the improvement of the service strategies. Finally, conclusion should be addedin order to summarise the issues and recommendations. Background of the HotelHilton Sydney Hotel is situated in the heart of the city. It is known for its huge hotelaccommodation, large guest rooms, and spacious suits. It has at least 28 conference rooms andhence scores high in a corporate destination. The meeting space is about 400 square carpet areaswhich can cater 1200 delegates. The meetings rooms are further subdivided on the basis of level1, level 2, level 3, level 4 and other staging connections. The guest rooms are decorated withking size bed along with blackout blinds. The rooms are also equipped with LED TV, alarm
3SERVICE MANAGEMENTclock, MP3 players and wireless internet connectivity. It is also fitted with a glass top work desk.The classification of the guest rooms occur on the basis of guest room, guest room plus, deluxeroom, deluxe plus, executive, relaxation room relaxation suit and junior king size suit, mastersuit and king suit. The hotel is located near the Sydney Harbour Beach, Darling Harbour andBondi Beach and has excellent connectivity to the entire major tourist destination in Sydney. Thehotel offers several cuisine options in the form of glass breakfast, glass brasserie, zeta bar,marbel bar and caffe cino. The glass wine bar is brimmed with 440 boutique wines and is poenfrom 12pm till late in mid night. The timings of the wine bar are extended during the weekends.The hotel also takes care of the relaxation regime of its delegates via bestowing them with healthand beauty treatments like Livingwell Hilton Health Club, Alysium Spa, Pierre Haddad.Livingwell Hilton Heath Club provides goodness of health via providing interactive Precorcardio equipment. It also provides options for Zumba, spin, Yoga and Pilates. It also has 25meter stretch swimming pool steam rooms. Hilton Sydney hotel also provides special packagesfor honeymoon couple and other surprising gift vouchers for birthday and anniversaries (HiltonSydney 2017). Service Issues of the Hotel from Key FindingsWith the growing intensity of competition in the hotel and hospitality industry, there areseveral issues that are compromising upon the issues related service quality. All the major large
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