Service Quality Issues and Associated Companies in Quality Letter Assessment

1Discuss about the
service quality issues
and associated
companies in Quality
letter assessment

Executive summary
An increasing trend of service sector in the global economy nowadays company is
focusing on supply chain and operations management in service context. For instance, logistics
solution for quality services needs to be taken into consideration by using ERP systems as an
advanced technology for managing supply chain in service firms. This report is going to discuss
about challenged related to supply chain and Customer waiting is also argued to impact the
buying behaviour, so company can improve its performance by reducing customer waiting time,
increase service capacity by having queue management and models like queuing systems,
scanner, online payment modes etc.

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
1. Brief background about the company Woolworths.................................................................3
2. conceptualisation of the company’s supply chain of the chosen service provision................4
3. Identification of problems of the supply chain and how it can be better.................................5
4. Recommendations....................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
In today’s business environment companies are facing service quality which needs to be
taken into consideration such as communication issues, credibility issues, reliability and
responsiveness and competency. The major purpose of the study is to highlight the key problems
in the measurement of service quality and why company’s management team are ignoring some
of costs of poor service quality. The present report will be based on retail company Woolworths,
provides groceries to customer and help them eat healthier and fresher food. The report will
provide information on supply chain of the service provision and also identify problems of the
supply chain just because of emerging trends in the retail industry. Further it will give
recommendations to overcome with the challenges.
1. Brief background about the company Woolworths
Woolworths is one of the most popular brand in the world, it provides grocery items to
customers. It is largest retail brand in Australia by revenue and achieved second position in the
New Zealand. In 20th century the company have experience steady growth because of it
fantabulous performance and began to diversify its business. The company has also undergone
significant consolidation, since 2012 plus, divesting its online shopping, physical stores, home
improvements and fuel retailing in order to concentrate on supermarket retail. The firm owns
supermarkets known as Woolworths supermarkets. Also offers varieties of benefits such as
customer loyalty program everyday rewards and provides discounts on products in stores. Also,
it provides major benefits in the supermarkets of New Zealand such as fresh choice and super
value (Kasanagottu and Bhattacharya, 2018). In the recent years that is 2019, Woolworths
admitted to having underpaid its staff members by millions of dollars. This controversy has
impact the business operations of the company. In the year 2021, it was further revealed that the
company underpayment of employees was more extensive. Not only this, the company also
founded guilty of breaching spam laws and failing to unsubscribe clients from, their mailing lists.
However, the company has effective deal with this situation and make a good come back as now