Setting of research questionnaires

This document discusses the different types of questionnaires used in research, specifically focusing on the impact of managing employees from diverse cultural ethnicity on organizational performance. It includes sample questions and responses from restaurant managers and workers at McDonald's. The document also explores the benefits of cultural diversity, issues faced by the company, and strategies for managing diversity in the workplace.

Setting of research questionnaires

Table of Contents
DIFFERENT TYPES OF QUESTIONNAIRE............................................................................................3
Multiple Choice.......................................................................................................................................3
Opinion Questionnaire.............................................................................................................................9
Scaling Questionnaire............................................................................................................................12

TITLE: If McDonalds management methodology of managing employees from diverse
cultural ethnicity with diverse attitude towards work lead to better employees’
engagement.
DIFFERENT TYPES OF QUESTIONNAIRE
There are three different types of questionnaires and the questions are in two sets, first are
for the restaurant manager and second are for the restaurant workers. There are 50 sample size
chosen in which 20 are the managers of McDonald and 30 are the restaurant workers. The
different kinds of questionnaire given below:
Multiple Choice
First Set for Restaurant Managers
QUESTIONNAIRE
Q1) What are the benefits of cultural diversity to an organization?
a) Reduced employee turnover
b) Improved creativity
c) Enhanced productivity
Q2) What is the impact of working with group of employees from diver’s cultural ethnicity
with divers’ attitude toward work on performance of McDonald?
a) Arise interpersonal conflicts
b) Enhanced tendency of organizational personnel
c) Miscommunication
Q3) How does the cultural diversity impact on organizational performance?
a) Capability to attract human resources
b) Creativity
c) Organizational flexibility
Q4) According to your opinion, what issues faced through McDonald in managing the
diver’s cultural ethnicity with diverse attitude towards work of employees at workplace?
a) Language and Communication
b) Ethnic and Cultural Differences

c) Gender inequality
Q5) What are different ways you adopt to manage the group of staff members from diverse
cultural ethnicity?
a) Learn regarding different cultures
b) Develop equality and diversity policies
c) Provide diversity training
Q6) According to your opinion, what benefits McDonald can gain from managing diver’s
cultural ethnicity?
a) Improves cultural insights
b) Wider range of skills
c) Improved company reputation
THEME 1: Benefits of cultural diversity
Q1) What are the benefits of cultural diversity to an organization? Frequency
a) Reduced employee turnover 10
b) Improved creativity 4
c) Enhanced productivity 6
a) Reduced employee
turnover b) Improved creativity c) Enhanced
productivity
0
2
4
6
8
10
12
10
4
6
Interpretation: According to opinion of 10 respondents that the main benefit of cultural
diversity is to minimize the employee turnover rate because people from diverse culture are able
to make innovation at workplace. There are 4 respondents which said that cultural diversity is
helpful in improving the creativity at workplace. 6 remaining respondents are agreeing with
increased productivity of company.

THEME 2: Impact of working with group of employees from diver’s cultural ethnicity
with divers’ attitude toward performance
Q2) What is the impact of working with group of employees from
diver’s cultural ethnicity with divers’ attitude toward work on
performance of McDonald?
Frequency
a) Arise interpersonal conflicts 6
b) Enhanced tendency of organizational personnel 6
c) Miscommunication 8
a) Arise interpersonal
conflicts b) Enhanced tendency of
organizational
personnel
c) Miscommunication
0
1
2
3
4
5
6
7
8
9
6 6
8
Interpretation: There are 6 respondents and according to them impact of working with the
group of staff members with diverse cultural ethnicity arise interpersonal conflict at workplace
because people from different backgrounds are working together and they face complexities in
understanding the opinion of each other. There are 6 respondents which are agreeing with
enhanced tendency of organizational personnel. According to 8 respondents that diversity
cultural ethnicity develops miscommunication among the staff members of different
backgrounds.
THEME 3: Cultural diversity impact on organizational performance
Q3) How does the cultural diversity impact on organizational
performance?
Frequency
a) Capability to attract human resources 6
b) Creativity 8

c) Organizational flexibility 6
a) Capability to attract
human resources b) Creativity c) Organizational
flexibility
0
1
2
3
4
5
6
7
8
9
6
8
6
Interpretation: According to view point of 6 respondents that cultural diversity impact on the
organization performance is capability to attract human resources. There are 8 respondents he
said that cultural diversity helps in increase creativity at workplace. 60 respondents are agreeing
with organizational flexibility.
THEME 4: Issues faced through McDonald in managing the diver’s cultural ethnicity
Q4) According to your opinion, what issues faced through McDonald
in managing the diver’s cultural ethnicity with diverse attitude
towards work of employees at workplace?
Frequency
a) Language and Communication 5
b) Ethnic and Cultural Differences 10
c) Gender inequality 5

a) Language and
Communication b) Ethnic and Cultural
Differences c) Gender inequality
0
2
4
6
8
10
12
5
10
5
Interpretation: There are 5 respondents which said that Language and Communication is a
main diver’s cultural ethnicity issues that faced through McDonald because the different
background people have the different communication styles and language. 10 respondents said
that Ethnic and Cultural Differences arises main issues. 5 remaining respondents are agreeing
with the gender inequality issues.
THEME 5: Ways you adopt to manage the group of staff members from diverse cultural
ethnicity
Q5) What are different ways you adopt to manage the group of staff
members from diverse cultural ethnicity?
Frequency
a) Learn regarding different cultures 12
b) Develop equality and diversity policies 6
c) Provide diversity training 2
a) Learn regarding
different cultures b) Develop equality
and diversity policies c) Provide diversity
training
0
2
4
6
8
10
12
14
12
6
2

Interpretation: As per opinion of 12 respondents that learn about the different culture is one of
the effective ways that management of McDonald’s organization adopts to manage group of
employees from that diverse culture. From this, employees can able to support each other and
work for attaining the common objectives. 6 respondents are agreeing with develop equality and
diversity policies. There are 2 respondents and according to them, company needs to provide the
diversity training to staff members so that they can aware regarding the diversity at workplace.
THEME 6: Benefits McDonald can gain from managing diver’s cultural ethnicity
Q6) According to your opinion, what benefits McDonald can gain
from managing diver’s cultural ethnicity?
Frequency
a) Improves cultural insights 10
b) Wider range of skills 5
c) Improved company reputation 5
a) Improves cultural
insights b) Wider range of skills c) Improved company
reputation
0
2
4
6
8
10
12
10
5 5
Interpretation: 10 respondents said that managing the diverse cultural ethnicity helps in
improve cultural insights. 5 respondents are agreed with enhance wider range of the skills at
workplace. 5 remaining respondents are agreeing with improve reparation of an organization.
Second Set for Restaurant Workers
QUESTIONNAIRE
Q1) What are the issues you faced due to your culture in the workplace of McDonald?
a) Workplace bulling
b) Discrimination and Harassment

c) Poor performance
Q2) What are the benefits you get due to culture diversity ethnicity in the workplace of
McDonald?
a) Innovation
b) Wider range of skills
c) Better decision making
Q3) According to you, what are the strategies used by your organization for promoting
cultural diversity at workplace?
a) Organize event and activities
b) Opportunity for writing a blog
c) Development of internal communication channel
Q4) In your opinion, what strategies may be required by your company for managing
culture diversity ethnicity in the workplace?
a) Crete diversity friendly policies
b) Reassess employee benefit
c) Provide diversity training
d) Establish diverse mentorship
THEME 1: Issues you faced due to your culture
Q1) What are the issues you faced due to your culture in the workplace
of McDonald?
Frequency
a) Workplace bulling 10
b) Discrimination and Harassment 10
c) Poor performance 10

a) Workplace bulling b) Discrimination and
Harassment c) Poor performance
0
2
4
6
8
10
12
10 10 10
Interpretation: On the basis of 10 respondents that workplace bulling is a main issue that faced
through the staff members at McDonald’s because of the diverse culture employees. There are 10
respondents which agree with the discrimination and harassment issues faced due to culture in
the workplace of McDonald’s.10 respondents are agree with the poor performance.
THEME 2: Benefits you get due to culture diversity ethnicity in the workplace
Q2) What are the benefits you get due to culture diversity ethnicity in
the workplace of McDonald’s?
Frequency
a) Innovation 12
b) Wider range of skills 10
c) Better decision making 8
a) Innovation b) Wider range of skills c) Better decision
making
0
2
4
6
8
10
12
14
12
10
8

Interpretation: According to view point of 12 respondents that innovation is a main benefit that
employees get due to culture diversity ethnicity in the workplace of McDonald’s. 10 respondents
are agreeing with the wider range of the skills. On the basis of 8 respondents that through
working with the diverse background employees, they can able to take the better decision at
workplace.
THEME 3: Strategies used by your organization for promoting cultural diversity
Q3) According to you, what are the strategies used by your organization
for promoting cultural diversity at workplace?
Frequency
a) Organize event and activities 10
b) Opportunity for writing a blog 15
c) Development of internal communication channel 5
a) Organize event and
activities b) Opportunity for
writing a blog c) Development of
internal
communication
channel
0
2
4
6
8
10
12
14
16
10
15
5
Interpretation: On the basis of 10 respondents that McDonald’s needs to Organize the event
and activities for promoting cultural diversity at workplace. According to viewpoint of 15
respondents that employees can gain the opportunity for writing a blog. There are 5 remaining
respondents which agree with development of internal communication channel.
THEME 4: Strategies may be required by your company for managing culture diversity
ethnicity
Q4) In your opinion, what strategies may be required by your company
for managing culture diversity ethnicity in the workplace?
Frequency
a) Create diversity friendly policies 10

b) Reassess employee benefit 5
c) Provide diversity training 5
d) Establish diverse mentorship 10
a) Create
diversity friendly
policies
b) Reassess
employee benefit c) Provide
diversity training d) Establish
diverse
mentorship
0
2
4
6
8
10
12
10
5 5
10
Interpretation: There are 10 respondents and as per their opinion that McDonald’s needs to
Create diversity friendly policies so that each employee at workplace treated fairly. 5
respondents are agreeing with Reassess employee benefit. On the basis of 5 respondents that
McDonald’s should provide the diversity training to staff members so that they can able to
understand the culture f each other and work together. There are 10 remaining respondents which
agree with establish diverse mentorship.
Opinion Questionnaire
First Set for Restaurant Managers
QUESTIONNAIRE
Q1) According to your opinion, what is the impact of diver’s cultural ethnicity on operation
performance of McDonald’s restaurants?
Q2) What are the benefits organization get from hiring the employees from diverse
culture?
Q3) How does you manage employees from diver’s cultural ethnicity with divers’ attitude
towards work to give better customer satisfaction?
Q4) What are the issues faced by company from divers’ attitude of employees toward

work?
Q5) What are the different strategies you used to manage the staff members from diver’s
cultural ethnicity?
THEME 1: Impact of diver’s cultural ethnicity on operation performance of McDonald’s
restaurants
Interpretation: On the basis of 12 respondents that diverse cultural ethnicity develops the
positive impact on operation performance of the McDonald’s restaurants because in this the
people of diverse background work together and also bring the new ideas to make innovation at
workplace. It helps in enhance the performance as well as productivity of an organization. 10
remaining respondents said that cultural diversity develops the negative impact on organizational
performance as people from the differences background are work at common place and their
different opinions arise the miscommunication and conflict at workplace.
THEME 2: Benefits organization gets from hiring the employees from diverse culture
Interpretation: On the basis of 13 respondents that the main benefits company gets from hiring
the employees from the diverse culture is that they can bring the innovation at workplace and
company can get the benefit from recruiting the wider skills at workplace. According to opinion
of 7 remaining respondents that hiring the diverse culture people help in enhancing
organizational productivity.
THEME 3: Manage employees from diver’s cultural ethnicity with divers’ attitude towards
work to give better customer satisfaction
Interpretation: As per opinion of 15 respondents that management conduct the training
programs for the staff members so that they can understand the culture of each other and also
work together by sharing their opinions and ideas with the each others. According to them, this is
one of the effective ways. 5 remaining respondents said that
THEME 4: Issues faced by company from divers’ attitude of employees toward work

Interpretation: According to viewpoint of 11 respondents that the main issues faced by
McDonald’s restaurants from managing the divers’ attitude of employees toward work are
miscommunication. As at workplace, there are large number of staff members and they belong to
different background and this arise miscommunication at workplace. 3 respondents said that
from the cultural diversity, employees face the issues regarding acceptance of alternative
lifestyle. 6 respondents are agreeing with reduce the organizational productivity as the diverse
culture people arise conflict issue deuce to their difference in opinions and working styles.
THEME 5: Strategies you used to manage the staff members from diver’s cultural
ethnicity
Interpretation: On the basis of 15 respondents that McDonald’s should develop the open
communication so that people belong to different backgrounds are able to communicate with the
each other and also understand the each other culture in an effective manner. There are 5
remaining respondents which said that company should develop the equality and diversity
policies at workplace.
Second Set for Restaurant Workers
QUESTIONNAIRE
Q1) Does you company focus on managing the cultural diversity at workplace?
Q2) What issues you faced to work with the divers’ attitude of employees?
Q3) Does your manager provides you training so that you can able to work with the diverse
culture people at workplace?
Q4) As per your view point, what are the effective ways that would be used by your
organization for building diversity at workplace?
THEME 1: Company focus on managing the cultural diversity at workplace
Interpretation: There are 15 respondents with said that company focuses on managing the
cultural diversity at the workplace because it helps in bring the different cultural employees at
workplace together so that they can come up with the new ideas and make innovation at

workplace for attaining the aim and objective within a given period of time. There are 5
respondents which are not agreeing with the given statement.
THEME 2: Issues you faced to work with the divers’ attitude of employees
Interpretation: On the basis of opinion of 12 respondents that employees face the issue with the
diverse attitude of employees is miscommunication. The opinion and the viewpoint of the
different background people are different from the each other and they are not able to
communicate with each other in a proper manner. According to opinion of 15 respondents that
issue regarding arise conflict due to the difference in their opinions and ideas. There are 3
remaining respondents said that work with the diverse attitude of employee develop negative
impact on their performance level.
THEME 3: Manager provides you training so that you can able to work with the diverse
culture people
Interpretation: There are 20 respondents with said that manager provides the training to
employees so that they can able to work with the diverse culture and people at workplace. This
helps in understand and importance of culture of each other and work together in a group. There
are 10 respondents which are disagreeing with the given statement.
THEME 4: Ways that would be used by your organization for building diversity at
workplace
Interpretation: According to 18 respondents that McDonald’s company need to develop the
equality and diversity policies so that management can able to treat all the employees at
workplace equally regardless their age, color, gender and some other characteristics. There are
12 remaining respondents which said that there is a need to company to share the knowledge
about the diversity so that the issue arises from the cultural diversity can be reduced.
Scaling Questionnaire
First Set for Restaurant Managers
QUESTIONNAIRE
Q1) Do you have understanding about the diverse cultural ethnicity?

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q2) According to your opinion does your organization respects people and values their
differences?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q2) Do you face issues from the divers’ attitude of employees toward work on the
operation performance of McDonald’s restaurants?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q3) According to your opinion, does diverse cultural ethnicity develops the negative impact
in providing the services to customers?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q4) As per your opinion, does training helps diverse workforce to managing the employees
from diver’s cultural ethnicity?
a) Strongly agree
b) Agree
c) Neutral

d) Disagree
e) Strongly disagree
THEME 1: Understanding about the diverse cultural ethnicity
Q1) Do you have understanding about the diverse cultural ethnicity? Frequency
a) Strongly agree 6
b) Agree 3
c) Neutral 5
d) Disagree 3
e) Strongly disagree 3
a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
1
2
3
4
5
6
7
6
3
5
3 3
Interpretation: There are 9 respondents which are strongly agreed with understanding regarding
the cultural diversity at workplace. 3 respondents are agreeing with understand about the diverse
cultural diversity at workplace. 5 respondents have the neutral respond. There are 3 respondents
which are disagree with understand regarding the diverse ethnicity. 3 remaining respondents
which are strongly disagree to aware regarding the diverse cultural at workplace.
THEME 2: Divers’ attitude of employees toward work on the operation performance
Q2) Do you face issues from the divers’ attitude of employees toward
work on the operation performance of McDonald’s restaurants?
Frequency
a) Strongly agree 4

b) Agree 3
c) Neutral 3
d) Disagree 5
e) Strongly disagree 5
a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
1
2
3
4
5
6
4
3 3
5 5
Interpretation: There are 4 respondents which strongly agree with company face the issue from
diverse attitude of staff members for work operation of McDonald. 3 respondents are agreeing
with the issue faced by company from the diverse attitude of staff members. There are 3
respondents which have neutral response. 5 respondents are disagreeing with the statement that
diverse attitude of employees arise issue at workplace. There are 5 respondents which are
strongly disagreeing with the given statement.
THEME 3: Diverse cultural ethnicity develops the negative impact in providing the
services
Q3) According to your opinion, does diverse cultural ethnicity develops
the negative impact in providing the services to customers?
Frequency
a) Strongly agree 6
b) Agree 4
c) Neutral 5
d) Disagree 3
e) Strongly disagree 2

a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
1
2
3
4
5
6
7
6
4
5
3
2
Interpretation: As per opinion of 6 respondents that they are strongly agreed with that diverse
culture ethnicity develops the negative impact in providing the services to customers in
restaurant. 4 respondents are agree with that cultural develop the negative impact as people
belongs to different background at workplace and they are not able to work together. 5
respondents do not have any opinion. 3 respondents are disagreeing that said that diverse cultural
ethnicity develops the positive impact in providing the services to customers. 2 remaining
respondents are strongly disagreeing with given statement.
THEME 4: Training helps diverse workforce to managing the employees from diver’s
cultural ethnicity
Q4) As per your opinion, does training helps diverse workforce to
managing the employees from diver’s cultural ethnicity?
Frequency
a) Strongly agree 3
b) Agree 5
c) Neutral 3
d) Disagree 4
e) Strongly disagree 5

a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
1
2
3
4
5
6
3
5
3
4
5
Interpretation: On the basis of 3 respondents that they are strongly agree with training help in
diverse employees in managing the staff members at workplace. 5 respondents are agree with the
training is helpful in managing the employees from the diverse culture as they can able to
understand the culture of each other. There are 3 restaurants which have neutral respondent. 4
respondents are disagreeing with training method to managing the diverse culture. Remaining 5
respondents are disagreeing with the given statement.
Second Set for Restaurant Workers
QUESTIONNAIRE
Q1) Do you experienced any issue regarding your culture diversity at workplace of
McDonald?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
Q2) Does culture diversity ethnicity at workplace reduces to performance and productivity
level?
a) Strongly agree
b) Agree
c) Neutral

d) Disagree
e) Strongly disagree
Q3) As per your view point, does employees from the diverse culture are treated fairly in
your organization?
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
THEME 1: Experienced any issue regarding your culture diversity at workplace
Q1) Do you experienced any issue regarding your culture diversity at
workplace of McDonald?
Frequency
a) Strongly agree 5
b) Agree 10
c) Neutral 5
d) Disagree 7
e) Strongly disagree 3
a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
2
4
6
8
10
12
Interpretation: 5 respondents are strongly agreed with the statement that they have experienced
issue regarding the cultural diversity at workplace. 10 respondents are agreeing with facing the
cultural diversity at workplace as there are different backgrounds employees are working at

workplace together. 5 respondents do not have the opinion regarding given statement. 7
respondents are disagreeing with the given statement. There are 3 remaining respondents and
they said that they never experienced cultural diversity at workplace.
THEME 2: Culture diversity ethnicity at workplace reduces to performance and
productivity
Q2) Does culture diversity ethnicity at workplace reduces to
performance and productivity level?
Frequency
a) Strongly agree 10
b) Agree 7
c) Neutral 5
d) Disagree 5
e) Strongly disagree 3
a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
2
4
6
8
10
12
10
7
5 5
3
Interpretation: There are 10 respondents which are strongly agree with cultural diversity
minimize the performance level of company because there are different background people
working and they have the different opinion with each other. 7 respondents are agreeing with the
given statement. There are 5 respondents which have neutral response. On the basis of 5
respondents that they are disagree with the statement that cultural diversity minimizes the
organization productivity. 3 respondents are strongly disagreeing with given statement.
THEME 3: Employees from the diverse culture are treated fairly
Q3) As per your view point, does employees from the diverse culture Frequency

are treated fairly in your organization?
a) Strongly agree 8
b) Agree 5
c) Neutral 10
d) Disagree 3
e) Strongly disagree 4
a) Strongly
agree b) Agree c) Neutral d) Disagree e) Strongly
disagree
0
2
4
6
8
10
12
8
5
10
3
4
Interpretation: There are 8 respondents which are agree with the statement that staff members
from the different backgrounds are treated in a fair manner in McDonald's organization. 5
respondents are agreeing with the given statement and they said that company treats all
background employees fairly and equally. 10 respondents have the neutral response. There are 3
respondents which disagreeing with the given statement. 4 respondents are strongly disagreeing
and they said that somewhere company makes the difference among the different background
employees.