Siebel and Teradata Customer Relationship Management System

STUDENT NAME
STUDENT ID
SUBJECT
TOPIC
INSTRUCTOR
DATE

TASK A
ICT SWOT ANALYSIS FOR NATIONAL AUSTRALIAN BANK (NAB)
Strengths:
 Incorporation of the Siebel and Teradata Customer Relationship Management (CRM)
systems in NAB’s operations has made it one of the leading financial service provider
and the largest business bank asset-wise.
 UBank delivers a way of saving and provides home loans online thus enhancing the
efficiency of operations in NAB.
 It also offers satisfactory personal and business financial services.
Weaknesses:
 UBank is unreachable by people with no access to the internet
 Inaccessibility by illiterate people
 It has no global approval
 Installation and maintenance expenses
 Subjectivity to system malfunction which could lead to loss of incredibly high amounts
of money as was the case in November 2010.
Opportunities:
o Fast growth as a result of increase in efficiency
o Increase in market size
o Customer satisfaction due to increased operational effectiveness.

o Ability to install modern technology as a result of its good revenue (Pandya, S., &
Pandya, S., 2017).
o Expansion of UBank in other countries all over the world
o Diversification of customer portfolios
o Incorporation of different types of loans, for example school fees.
Threats:
I. Competition from other financial institution who provide online customer services such
as Commonwealth Bank, Australia and New Zealand Bank (ANZ) and Westpac Bank.
II. Assimilation of Information Technology (IT) in the bank subjects it to cybercrimes, cyber
warfare and cyber espionage, such as hacking. This could lead to corruption of essential
irreplaceable files thus loss of currency and possibly some clients (Ramkuma et al, 2016).
III. Changing government policies such as decrease in interest rate
IV. Changing economic conditions which could lead to a recession.

TASK B
ENTERPRISE RESOURCE PLANNING (ERP)
Abstract
Enterprise Resource Planning (ERP) is an integration of a business’ fundamental processes
facilitated by technology and the organization’s need for expansion. It grasps all the departments
of the specific organization such as accounting and finance, sales, purchases, Supply Chain
Management (SCM) and inventory. Just like other technological aspects, ERP has evolved over
time aiming to capture all the essential features of a business. Its advantages include enhancing
flow of information in the business and protecting sensitive data from competitors and other
external agents while its drawbacks revolve around high installation and maintenance costs.
Connecting ERP to the plant floor data takes place in various ways such as direct integration and
custom integration solutions depending on the vendor involvement. ERP implementation can be
a long process depending on the organizational needs, number of modules, the organizational
promptness in obtaining the software, the size of the organization and availability of financial
resources.