Significance of HRM and Operations of SingTel

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Human resource management

Human resource management
The primary motive of this essay is to discuss about the significance of HRM and further it also
explains the operations and activities of SingTel. It is the leading mobile network operators in the
marketplace. In today’s world, the corporation is maximizing the profitability and returns in the
competitive market. Strategic HRM process, managing performance and workplace diversity
also have been explained in the task. Apart from this, significance of SHRM and workplace
diversity in the context of SingTel also has been widely discussed in the essay. More detail of the
task is elaborated below.
Human resource management may be defined as term that is used to outline formal systems
devised for the supervision of people in a company. Various functions such as recruitment,
selection, staffing, compensation and rewards are done by the human resource management and
along with this, they also make unique and effective policies, strategies and plans to conduct
business activities and operations successfully and effectively. Moreover, HRM is the practice of
recruiting, deploying, hiring and managing the company’s employees.HRM may also defined as
a process of recruitment and selecting worker, rendering induction and orientation, training and
development (Berman et al, 2012).
SingTel is a Singaporean telecommunication corporation that is originated in 1879. It is the
biggest player in telecommunication industry that provides telecommunication and internet
products and services to the customers in Singapore. It is one of the leading and foremost listed
Singapore corporations on the Singapore exchange measured by market capitalization. The
company has a wide network of office throughout Europe, USA and Asia Pacific and further it
employs more than 23,000 employees internationally (Singtel, 2018). The primary vision of the
firm is to be Asia Pacific’s best communications technology corporation. In addition, the
objective of the company is to create sustainable enlargement and to provide superior returns to
shareholders in the marketplace. The core values include challenger spirit, customer focus,
personal excellence, teamwork and integrity. SingTel also provides IPTV, ISP, fixed line
telephony and mobile phone network services to the customers across the world. The corporation
also maintains ethics, values and code of conducts in the workplace to carry the business
operations globally. The board of directors is accountable for the company’s corporate
governance standards and policies their significance across the world.
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Human resource management
Strategic HRM process: The strategic human resource management process is the management
of the corporation’s human resource to entirely collaborate and communicate in the attainment of
the strategic objectives and goals of the company. It is noted that SHRM plays a significant role
in each and every company to deal and manage the issues related to performance management,
reimbursement, safety, organization development, benefits, employee motivation, training,
wellness and others (Sparrow, 2010). The SHRM also plays a strategic role in handling and
managing employees and workplace environment and culture. It has been found that SHRM
provides a clear and unique business strategy and vision for the future. It also puts a direct
impact on the process of retaining, recruiting, hiring and motivating the workers. Beside this,
SHRM helps in addressing people development issues effectively and systematically. The
company can also fulfill the needs and expectations of the consumers with the help of SHRM
process (Boxall and Purcell, 2011).
Managing performance: It is a significant function of HRM that help in improving and enhancing
the performance and productivity of the workers at the workplace. It has been found that
performance management includes actions or activities which ensure that goals and objectives
are frequently being met in an efficient and effective manner. Managing performance is a
constantly process that help in accomplishing the desired mission and vision (Berger and Berger,
2011). The success and growth of an organization depend on the performance and efficiency of
the workers. Therefore, performance management is developed and maintained by the companies
to judge and analyze the effectiveness of the subordinates. It is stated that performance
management ensure that worker performance contributes to both team objectives, goals and
those of the business as well. It is noted that performance management provides ample of
benefits to the employees. It helps in providing reorganization and rewards to the workers within
the organization. Regular feedback is collected by the top management and leaders to improve
the productivity of the workers. Performance management also helps in providing clear direction
or guidance to fulfill the long term requirements and needs of the business. By using analyzing
the performance of the workers, the organization has been able to improve and enhance the
skills, knowledge and talents of the workers in the international market. Along with this,
performance management system also helps in motivating and encouraging the workers to fulfill
the roles and responsibilities successfully (Aguinis, 2013).
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