Recruitment and Selection Process for Sip and Savour Cafe

This presentation explains the recruitment and selection process for Sip and Savour Cafe, a business located in London, UK. It includes a job description, person specification, job advertisement, and application form. The job title is Customer Service Assistant and the department is Sales and Marketing.

Business –
Recruitment and selection

Table of content
 INTRODUCTION
 MAIN BODY
 Description of the business
 Job Description using the correct template
 Person Specification using the correct template
 Job Advertisement
 Application Form taking into account relevant legislation
 CONCLUSION
 REFERENCES

Introduction
Business is an enterprise or an organisation that is involved in conducting
commercial, professional and industrial activities. There are different ranges of business and it
includes sole proprietorship, limited liability company, partnerships, corporations and many
more (Albert, 2019).

Description of the business
The café Sip and Savour is going to recruit a new team member in order to run the
business in an effective and efficient manner (Abbasi and et.al., 2020). The respective café is
located in London, United Kingdom and offers variety of food products and beverages such as
coffee, tea, pasta, pizza, cakes and pastries, noodles, etc.

Continue
Within the business, there are already
10 employees working and performing
different functions of business management
like finacing, marketing, production,
manufacturing, human resource, etc. Now as
per given scenario, one more team member is
going to be recruited in order to run the
business in smooth way (Ore and Sposato,
2021).

Job Description
Job Title: Customer Service Department: Sales and Marketing
Job Summary: The Customer Service assistant will oversee and assist customer service employees in the
performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Responsibilities:
 Recruits, interviews, hires, and trains new staff.
 Oversees the daily workflow of the department.
 Provides constructive and timely performance evaluations.
 Handles discipline and termination of employees in accordance with company policy.
Education and Experience:
 High school diploma or equivalent.
 At least two years related experience required.
Physical Requirements:
 Prolonged periods of sitting at a desk and working on a computer.
 Must be able to lift up to 15 pounds at times.

Job Description
Job Title: Customer Service Department: Sales and Marketing
Job Summary: The Customer Service assistant will oversee and assist customer service employees in the
performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Responsibilities:
 Recruits, interviews, hires, and trains new staff.
 Oversees the daily workflow of the department.
 Provides constructive and timely performance evaluations.
 Handles discipline and termination of employees in accordance with company policy.
Education and Experience:
 High school diploma or equivalent.
 At least two years related experience required.
Physical Requirements:
 Prolonged periods of sitting at a desk and working on a computer.
 Must be able to lift up to 15 pounds at times.

Person Specification

Job AdvertisementWE ARE HIRING
CUSTOMER SERVICE ASSISTANT
Hurry Up! Hurry Up! Hurry
Up!
Skills required:
 Excellent interpersonal and customer service skills
 Excellent verbal and written communication skills
 Excellent organisational skills
 String analytical and problem solving skills
Location:
Willesden, London, U.K.
Only few seats left

Application Form taking into account relevant
legislation
SIP and SAVOUR
JOB APPLICATION FORM
Date of Application:
Personal Details
Name:
Address:
Contact Phone (Home): (Mobile): Email:
• What are your preferred hours of work?
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
• How many hours are you available to work on a weekly basis?
• Will there be any future commitments that may affect your availability? (For example: university exams, holidays, sporting commitments)
Yes / No
If Yes, please provide details.
• Experience: (Tick the areas you have experience in)
Customer service Yes No Espresso coffee Yes No Cash register and money handling Yes No Sandwich
preparation Yes No Cleaning duties Yes No Salad preparation Yes No
Food merchandising Yes No Baking/Cooking Yes No
• What other skills and experience do you have to offer Sip and Savour Cafe?
• Describe any customer service work experience you have had.
• Our team and this position
• Why do you want to be part of our friendly Sip and Savour Cafe team?

CONCLUSION
From above explanation of presentation, it has been concluded that different
functions of business management helps an organisation in running its operations in
an effective as well as efficient way. Within this presentation, a team member has
been recruited within the business of café. Different aspects regarding the recruitment
and selection process have been described in this presentation which are concerned
with the process.

References
 Abbasi and et.al., 2020. Examining the relationship between recruitment & selection
practices and business growth: An exploratory study. Journal of Public Affairs, p.e2438.
 Albert, E. T., 2019. AI in talent acquisition: a review of AI-applications used in
recruitment and selection. Strategic HR Review.
 Ore, O. and Sposato, M., 2021. Opportunities and risks of artificial intelligence in
recruitment and selection. International Journal of Organizational Analysis.

Thank You