Small Business Management Assignment: Answers

Running head: MANAGEMENT
Management
Name of the student
Name of the university
Author note

MANAGEMENT1
Table of contents
Question 1: providing consultation about training small business by following the strategic
training process................................................................................................................................2
Question 2: Forces that affect training and development in your small business and process to
mitigate this.....................................................................................................................................3
Question 3: Design and develop a relevant training program for your small business...................4
Question 4: Importance of strategic training in small business.......................................................6
References and bibliography...........................................................................................................9

MANAGEMENT2
Question 1: Provide consultation about training small business by following the strategic
training process.
Strategic training and development is almost similar to the strategic planning process. Here,
identifying the needs of the training program, solution is being introduced (Sung and Choi 2014).
In the evaluation process, developing the competencies of the employees, better workplace
environment is being promoted. In the words of Sitzmann and Weinhardt (2018), Training
delivery approaches are very important in the strategic training and development process that can
significantly support the talent management. Strategic training is about the proper utilization of
the human resource. In case of integrating the long term planning and managing the strategies,
this technique is beneficial for both the small and large sized organization.
In the strategic training process, the customized solutions are being provided against the needs
identified in the workplace (Sheehan, Ellinger and Ellinger 2014). In case of promoting the
strategic training program, technology specific skills can be beneficial for the company where
the company can be able to stationary the employee needs and also can properly meet the
business goals. In the strategic training process, knowledge transferring, training event, learning
emphasis, performance result and business results are significantly interconnected with each
other (Noe . and Kodwani 2018. ). Through the alignment between the business and learning
goals, overall business impact can be measured in the workplace. By continuing this, it can be
said that delivering the standard approaches, the strategic learning process can design the
standard leadership plan that can generate better culture. Therefore, following the strategic
learning process, mission and values of the company can be properly explained to the employees
that can improve the outcomes.

MANAGEMENT3
Maintaining the four stages, strategic training process is being maintained. The first stage is
about business strategy where mission values and goals are included. For the particular
organization. While developing the strategic training program, strategic goals of the company for
developing the particular program can be shared. The major benefits of the strategic training
process is here developing the diversified learning portfolio, the book store can improve its
customer satisfaction. By continuing this it can be said that while developing the training and
developing activities, the mandatory requirements can be added such as increasing amount of
customer satisfaction employee efficiency, proper delivery process and knowledge sharing
process. In the evaluation process, use of metric value of the training program can be increased
(Momin and Mishra 2015). Through the performance improvement process, Knowledge and
Faith Bookshop can be able to reduce the customer dissatisfaction rate and it can help to retain
employees.
Question 2: Forces that affect training and development in your small business and process
to mitigate this.
In case of small business like Knowledge and Faith Bookshop, due to improper management
structure, the implementation process become quite challenging. It is true that cost is an
important force that can promote the effective training plan in the workplace, which can
influence the training standard in the workplace (Keep and Storey 2014). Especially in case of
small organizations, it has been identified that lack of adequate resource can create challenges
for the owner to promote effective training program. In vase of book store, customer
management and customer satisfaction are the two important strategic elements that can generate
the better sales. In that case, increasing the employee efficiency, it is important for the owner to
appoint the efficient trainer for the process. In this case, due to the limited budget, sometimes it