Social Media and Conflict Management

Running head: SOCIAL MEDIA AND CONFLICT MANAGEMENT
SOCIAL MEDIA AND CONFLICT MANAGEMENT
Name of the student:
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1SOCIAL MEDIA AND CONFLICT MANAGEMENT
Table of Contents
INTRODUCTION:..........................................................................................................................2
SOCIAL MEDIA:............................................................................................................................2
CONFLICT MANAGEMENT:.......................................................................................................3
RELATION BETWEEN SOCIAL MEDIA AND CONFLICT MANAGEMENT:......................4
IMPLICATION AND MY FUTURE AND PRESENT ROLE:.....................................................5
CONCLUSION:..............................................................................................................................6
REFERENCES:...............................................................................................................................7

2SOCIAL MEDIA AND CONFLICT MANAGEMENT
INTRODUCTION:
The usage of social media in business has increased rapidly in recent years. It has become
near to impossible to globalise without the assistance of social media. The primary reason for
using social media in business is communication (Perrin, 2015). It is the communication with the
world and approaching potential customers worldwide that social media makes easy. Often
social media is used for communicating with investors, manifesting a company’s products and
services and creating the brand image (Dekker & Engbersen, 2014). Studies show that the correct
use of social media can have a positive impact on the organisation’s growths and improvement.
In this report, I will discuss regarding social media, conflict management and the ways the two
terms are interrelated. Firstly I will explain the concept of social media. Secondly, the idea of
conflict management will be explored by me. Thirdly, I will find out the relating existing
between social media and conflict management and its implications in my present and future role
in business. The report will consist of my perspective as well regarding the topics.
SOCIAL MEDIA:
There are undoubtedly numerous benefits of social media in business, and that is the only
reason for using social media widely by millions of organisations across the globe. Social media
can be defined as the collection of channels making communication possible around the world in
less or no time (Hays, Page & Buhalis, 2013). There are websites, blogs, forums, networking
platforms and many more useful tools that give millions of opportunities to the companies to use
them as business tools. Few of the critical social media platforms used extensively and
commonly are LinkedIn, Facebook, Instagram, twitter, youtube, Pinterest, Google+, Reddit and
Wikipedia (Curty & Zhang, 2013). Social media offers excessively easy ways to communicate. It