The Impact of Social Media on Knowledge Management and Organizational Performance

Running head: STRATEGIC MANAGEMENT
Strategic Management
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Leonardi, P. M. (2017). The social media revolution: Sharing and learning in the age
of leaky knowledge. Information and Organization, 27(1), 47-59.
The respective article helps in analyzing that the social media is essential in the different
organizations for sharing of knowledge along with involvement of the information which is
essential for the overall success of the firm in a positive manner. This can be analyzed that social
media is useful for sharing of knowledge along with others retrieving knowledge which is
leaking from the social media.
Over the last few years, this has been noticed that the different organizations have tried in
adopting the different kinds of computer mediated kind of technologies as this helped in making
the process of knowledge easier in nature and gain more competitive advantage. The
methodologies which have been used in this respective article is both qualitative and quantitative
in nature wherein this has been noticed that interview were conducted among the officials of the
different financial service provider companies and helped in analyzing their views on the usage
of social media for managing the activities at workplace.
Stohl, C., Etter, M., Banghart, S., & Woo, D. (2017). Social media policies:
Implications for contemporary notions of corporate social responsibility. Journal of Business
Ethics, 142(3), 413-436
This article helped in identifying along with analyzing the usage of social media among
the different organizations and employees working in the organization. The different policies
related to social media have been taken into consideration which provided a brief overview on
the heightened focus on the corporate social responsibility. The digital communication is one of

2STRATEGIC MANAGEMENT
the most essential aspects which have been taken into consideration and this makes in
completing the different tasks in a much easier manner.
The research methodologies which have been selected in this respective article is relating
to the qualitative and quantitative methods in nature through which the interviews were
conducted among the different managers along with employees working in the organization. It
was found that the there are few organizations which are not able to use the social media for the
conducting of different CSR related activities and this affects the overall effectiveness of firms.
Sigala, M., & Chalkiti, K. (2015). Knowledge management, social media and employee
creativity. International Journal of Hospitality Management, 45, 44-58.
The respective article helps in analyzing the appropriate relationship between the usages
of the social media along with the analysis of the creativity of the employees effectively. With
the adoption of the approach of knowledge management, this helped in analyzing the overall
influence of the different social networks and interactions based on creativity of the individuals.
With the implementation of knowledge management, this can be seen that this helps in enriching
the creative and cognitive processes of the employees while performing the different activities.
With the usage of social media networks, this help in co-creating the different
information which is essential for boosting the morale of the employees working in the
organizations. The research methodology which has been used in the respective article is
qualitative in nature in which the different kinds of information are being gathered from different
journals and this helped in managing and identifying the micro level of the organizational
contexts effectively as well.