Factors Influencing Team Performance

This assignment delves into the multifaceted factors that influence team performance. It examines various concepts such as shared leadership, trust among team members, work engagement, and the role of positive emotions in enhancing team resilience. Additionally, it discusses the importance of job crafting at both individual and team levels for boosting work engagement and overall performance. The analysis draws upon empirical research and insights from prominent studies to shed light on the dynamics of successful teamwork.

Running head: TEAM PERFORMANCE
Team Performance
Name of Student
Name of University
Author Note

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Table of Contents
Task-1.........................................................................................................................................3
Q3 Working with team...............................................................................................................3
a. Considering strategies for planning process.......................................................................3
b. Considering idea for work..................................................................................................3
c. Considering team goals.......................................................................................................4
d. Considering strategies for gaining consensus.....................................................................4
e. Consider behaviour of group..............................................................................................5
Q4 Establishing ground rules for teamwork..............................................................................5
a. Strategies for team participation.........................................................................................5
b. Developing procedures for responsibility of team members..............................................6
Q5 Discussing team goals and ways to achieve it......................................................................6
Q6 Responsibilities to achieve goals..........................................................................................6
a. Determining outcome, output and KPIs.............................................................................6
b. Ensuring fair distribution of work......................................................................................7
Q7 Determining and agreeing on duties to support team members...........................................7
Q8 Developing individual performance plan.............................................................................7
Task-2.........................................................................................................................................9
Q4 Preparing for team meeting..................................................................................................9
a. Reflecting on achievement of team goals...........................................................................9
b. Identifying issue.................................................................................................................9

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c. Resolution of team issues.................................................................................................10
d. Developing a meeting agenda..........................................................................................10
e. Taking notes of the issues and solutions...........................................................................10
Q5 Participating in team meeting.............................................................................................11
b. Providing feedback to encourage team members.............................................................11
c. Asking questions to contribute to meeting.......................................................................11
d. Process to resolve team issues..........................................................................................11
e. Identifying performance problems and proposing solutions............................................11
f. Issues that can be resolved................................................................................................12
Task-3.......................................................................................................................................12
Q3 Discussing team performance issues..................................................................................12
Q4 Discussing solutions to improve team performance..........................................................12
a. Suggestions from managers..............................................................................................12
b. Suggestions to be given to team members.......................................................................13
Q5 Resolve team performance issues......................................................................................13
Q6 Preparing a report...............................................................................................................14
a. Describing open communication process.........................................................................14
b. Describing ways to maintain this process........................................................................14
c. Describing evolution of team performance......................................................................14
d. Describe corrective actions...............................................................................................14
Reference..................................................................................................................................16

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Task-1
Q3 Working with team
a. Considering strategies for planning process
In order to ensure that each team member can provide input into the planning process,
the managers of an organisation need to implement certain strategies. These include:
 Developing team cohesiveness
 Provide opportunities to team members to implement their thoughts
 Encourage and support team members in every step
 Provide feedback to the team members to encourage them
As observed by Bradley et al., (2013), these strategies are effective in developing a
sense of belongings among the team members and increase efficiency.
b. Considering idea for work
Development of responsibility is an important aspect for every individual. According
to De Jong, Dirks & Gillespie, (2016) in a team, every member needs to be responsible for
the actions they take and the results that arise due to the actions. In this regard, the ideas
needed for ensuring team responsibility include:
 Proper communication
 Boost the morale of the team
 Maintain and coach the members properly
 Provide every message that the managers sent for them
These ideas can help in motivating the team members in relation to taking
responsibility of the work done by them.

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c. Considering team goals
Every team need to formulate a setup goals that need to be achieved in order to maintain the
effectiveness of the team. These goals can help the team members to develop the best
approaches that are required for maintaining the effectiveness of the organisation. In this
regard, the goals that need to be maintained include:
 Support the team members
 Establish a proper team plan
 Set timelines and deadlines
 Delegate the tasks equally
According to D’Innocenzo, Mathieu & Kukenberger, (2016), one the best ways to
achieve the team goals is by ensuring that the team members are properly motivated and the
purpose of the formation of the team is clear to them. Without such knowledge, team goals
cannot be established.
d. Considering strategies for gaining consensus
As observed by de Jong, Dirks & Gillespie, (2015), every team consist of various
members with opinions that differ from one another. In this regard, it is necessary to develop
a sense of mutual agreement between the team members. The strategies to be considered
include:
 Identify issues that can hamper the progress in the team
 Encourage team to comprehend on issues
 Develop communication between the members
 Provide the team with scenarios that require teamwork to be done

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e. Consider behaviour of group
In order to present the ideas developed within the group, it is necessary that the
leaders and the managers work together to discover the behaviours of the group. This
involves monitoring the group and providing each member with situations that can define the
ways by which they can implement their skills. In this regard, ideas need to be developed that
can help in bringing the group together. Based on the analysis of the situation, team members
can be delegated roles that can help in shaping the team and making it effective in the
organisational context (Braun et al., 2013).
Q4 Establishing ground rules for teamwork
a. Strategies for team participation
The participation of team members can be ensured by identifying possible ways to
encourage the team members. This involves a series of steps that need to be formulated in
order to understand the team and encourage the willingness to participate. This includes:
 Share the vision of the organisation
 Maintain communication with the members
 Appreciate the members
 Encourage ideas
 Ensure that the members have a good coordination with one another
 Provide challenges
These strategies help teams to take active participation in any event that can help in
the progress of the organisation.
b. Developing procedures for responsibility of team members
According to Meneghel, Salanova & Martínez, (2016), ground rules in a group is
important for establishing responsibility among the members. These ground rules are based

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upon the ways by which the team members treat with other. Fairness among the group,
honesty and performance can lead a group to remain effective in the organisation. In this
regard, the procedure required for developing a sense of responsibility include:
 Develop a sense of honesty between the group members
 Delegate work in a manner that can allow every member to have equal share
 Highlight the importance of developing communication and listening skills
Q5 Discussing team goals and ways to achieve it
Development of team goals is required in order to maintain effectiveness within the
organisation. The team goals need to be comprehensive and clear. One of the important
aspects of the goals is that it needs to focus on the objectives of the organisation. In this
regard, the clarity of the goals needs to be maintained. The best way to manage team goals is
by motivating the team members and giving them an opportunity to implement their ideas in
the organisation.
Q6 Responsibilities to achieve goals
a. Determining outcome, output and KPIs
The agreed responsibilities between the group members working in Apparel Brands
need to be customer satisfaction. This is mainly because of the fact that the company is facing
competition from other brands and from economic policies that exist in the country. In this
regard, the KPIs of each group member needs to be meeting a standard quality and make
perfect research. Team meetings need to be done in order to determine the outcome and
analyse the output that is derived from the formulation of strategies. Thus, this can help
Apparel Brands to gain back the competitiveness in the market.

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b. Ensuring fair distribution of work
Boies, Fiset & Gill (2015) is of the opinion that a leader needs to delegate a work
equally among the group members. This can help in reducing the workload from one
particular employee. This can be done by having a team of members with multi-tasking
ability. The team members also need to have knowledge about the various aspects relating to
team roles. Thus, in this manner, managers and leaders can keep the members satisfied and
ensure that the work is done in an effective manner.
Q7 Determining and agreeing on duties to support team members
In order to support the team members with responsibilities, it is necessary that the
managers and leaders perform certain duties. These duties need to be such that the members
can work in a comfortable manner within the team. The duties that are needed to be
performed by the leaders include:
 Leaders need to lead from the front
 Leaders need to encourage the decisions taken by the team
 Provide motivation and develop a sense of communication
 Need to listen to any grievance that the team members bring about
 Leaders need to take control of situations that may hamper the progress of the team
Q8 Developing individual performance plan
Action 1 Action 2 Action 3
Description Encourage the team
members
Develop
coordination among
the people
Enable proper
communication

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Dependencies Leaders Leaders Leaders
Timeline Need to be done on a
daily basis
Need to be done at
the initial stage
Need to be done
on a daily basis
Responsibility Leaders Leaders and team
members
Leaders and team
members
Resources Motivational skills Ability to manage
people
Listening skills
and oratory skills
Review dates On a daily basis After completion of
every project
On a daily basis
Measurement:
KPI;
Outcome
Based on the results
developed by the
team
Based on the
coordination that
exists
Based on the level
of communication
Support
duties
Leadership duties Management duties Encouragement
duties
Table 1: Individual performance plan
(Source: Created by author)

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Task-2
Q4 Preparing for team meeting
a. Reflecting on achievement of team goals
After comprehending the goals, it can be said that the goals achieved by the team are
the development of mutual coordination, making a balanced team and sharing tasks with one
another. These qualities have helped in the proper functioning of the team and have managed
to build a sense of trust among the team members. However, apart from personal goals,
organisational and team goals were set which have not been met. This includes finishing the
job on deadline. With the increased competition and economic crisis, this one goal needed to
be achieved by the team members.
b. Identifying issue
While carrying out the tasks there arose many issues that hindered the progress of the
team. With the combined effort of the team members and the leaders, every issue was
completely or partially solved. However, one such issue remained that could not be
accounted for. This issue was the ability to meet deadlines. Kim et al., (2016) was of the
opinion that every organisation needs to manufacture products within a specific time in order
to gain a competitive advantage in the market. In the same way, it is needed that the team
members submit the project in order to uphold the organisational objectives.
c. Resolution of team issues
In order to resolve the issues that developed within the team, it is necessary for the
leaders and the managers to formulate strategies that can ensure that such issues are not
repeated. The managers can develop a brainstorming session wherein the team members can
put the issues forward. The team members along with the leaders and the managers can solve
the issues and come to a negotiable agreement. Apart from this, an issue matrix can be

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formed that categorises the issues as per the threat it poses to the organisation and the team.
Based on that the issues can be solved in a chronological manner.
d. Developing a meeting agenda
According to Galegher, Kraut & Egido, (2014), a meeting agenda can help in the
formulation of strategies that can help in reducing any issues that exist within the team. The
meeting agenda needs to provide opportunities for all team members to provide ideas about
the ways to mitigate the issues. Furthermore, the ways by which these issues can be resolved
in a comprehensive manner needs to be discussed by the managers. The team members need
to come up with different solutions regarding ways to increase trust among team members
and delegate work.
e. Taking notes of the issues and solutions
After analysing the situation, it can be said that the issues faced by the team members
of Apparel Brands can pose threat to the organisation. This is because for members to work
effectively as a team it is necessary that a sense of coordination exists. The ability to meet
deadlines is required particularly given the situation that the company is at in the Australian
market. The brainstorming solution along with conducting a meeting agenda can help in
mitigating the problem to some extent. However, it is required that the managers come up
with a long-term solution for addressing these issues.
Q5 Participating in team meeting
b. Providing feedback to encourage team members
Fidalgo-Blanco et al., (2015) stated that in order to encourage team members to work
effectively it is necessary to provide motivation. The motivation can come in the form of
monetary or non-monetary rewards. The feedback given by the managers need to be provided
to the team members in order to motivate them. However, the feedbacks may be good as well

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bad. Nevertheless, both the forms can help in motivating the team to develop a sense of
responsibility and try to achieve greater goals.
c. Asking questions to contribute in meeting
One of the best learning experiences that the team members may get is from attending
meetings. These experiences can help a team to gather knowledge about the drawbacks and
ideas that can help in mitigating it. However, another mode of enhancing the knowledge is by
asking questions. The team members of Apparel Brands can ask questions related to the
economy of the country and the competition that has increased in the market. Furthermore,
questions can be asked regarding ways to mitigate the internal issues.
d. Process to resolve team issues
The duty of the managers and leaders is to entertain the grievances and issues that
exist among the employees. Therefore, a process needs to be formulated in order to resolve
the issues that arise among the team. In this regard, certain the leaders can use Belbin’s team
roles in order to mitigate the issues. According to Nancarrow et al., (2013), the roles are
divided based on the ability of the team members. This can help in understanding the
attributes of the team members and the work can be delegated based on the attributes.
e. Identifying performance problems and proposing solutions
One of the issues that arose in the team is the problem to perform effectively. This
resulted in the miss of deadline. In order to mitigate this, it is necessary that proper solutions
be formulated in order to prevent the occurrence in the future. Proper training of the
employees needs to be done in order to make the employees efficient. The efficiency of the
employees needs to be such that the ability to perform a task can be easily achieved. Thus,
training is necessary in order to mitigate the issues that exist presently.

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f. Issues that can be resolved
During the meeting, the issue that could be solved verbally is the ability to develop
coordination among the team members. This could be done by presenting a scenario and
arranging a debate between the team members regarding the topic. By arranging such debate,
an organisation can get the members to coordinate and improve communication. Such an
activity can also enhance the listening skills and communication skills of the employees.
Task-3
Q3 Discussing team performance issues
As stated by Costa, Passos & Bakker, (2014) working in a team provides issues at the
initial stage. These issues need to be solved in order to make the team work effectively. After
analysing the situation of Apparel Brands, it can be said that the organisation faces issues
related to coordination among the team members. Consequently, the issue gives rise to
performance issues thereby making the team to lose focus from the organisational objective.
Q4 Discussing solutions to improve team performance
a. Suggestions from managers
According to the suggestions given by the manager, it is needed that the team be
prepared in a way so that they can perform every activity in an efficient manner. This can
help in meeting deadlines as every member of the team can understand the job and contribute
to making the work in a proper manner. The managers also suggested that the team develop
coordination among the members to effectively deal with the work pressure.
b. Suggestions to be given to team members
Tims et al., (2013) is the view that the feedback from the managers needs to be
forwarded to the team members. This can help the team members to understand the faults and

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rectify it quickly. In the case of Apparel Brands, the managers wanted every individual to
understand the roles and responsibilities that they possess. This can help in the delegation of
jobs and provide every team member with the ability to execute the skills that they possess.
This is an important aspect of the development of a complete and effective team.
Q5 Resolve team performance issues
Did the candidate provide you with information from manager? Yes
What was the information?
The candidate provided information regarding the concerns of the managers. The
manager wanted to develop a team in which every member can provide support to
other members without any issues.
Did the candidate help you to achieve goals by overcoming issues with
achieving activities on performance plan?
Yes
Describe how:
The candidate suggested that more training could help in mitigating the issues. The
training can act as a learning experience for the candidate in this regard.
Table 2: Team performance issues
(Source: Created by author)
Q6 Preparing a report
a. Describing open communication process
Mäkikangas et al., (2016) stated that the stakeholders form an important part in the
management of an organisation. The ideas provided by the stakeholders can help an
organisation to procure certain strategies that can help in rebuilding the organisation. Thus, in
the case of Apparel Brands, the communication process that needs to be developed between

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the team and the managers include a continuous email from both sides. The two entities can
communicate with one another using emails to generate ideas to each other. This is an
effective mode of communication in the modern era.
b. Describing ways to maintain this process
The process can be maintained by installing proper IT system. With the help of
updated and virus free systems, the exchange of emails can be effective. The leaders need to
encourage the team members in checking the emails and responding to any type of issues that
may exist within the team. Apart from this, the managers can also communicate with the
employees by putting up suggestions on the bulletin boards. Official portals can also be used
to maintain the communication between the managers and the team members.
c. Describing evolution of team performance
As stated by Costa, Passos & Bakker, (2015) the behaviour of the groups is essential
in order to build proper understanding among the members. It can be said that support of the
team members is required through effective leadership skills and ability to delegate tasks in
an equal manner. The techniques used for resolving the issues that arise within the team are
effective only if implemented properly. In order to do so, it is necessary that the team
members cooperate and coordinate with one another to meet the organisational objectives.
d. Describe corrective actions
The corrective actions taken in order to ensure that the goals are achieved include
continuous monitoring of the team members. This is done in order to understand the
problems that the members are facing in case of working together as a team. Apart from this,
training and coaching sessions are being provided in order to enhance the skills of the
employees. Thus, these can help in mitigating the issues caused by the team.

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