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Sound knowledge Assignment PDF

   

Added on  2021-06-14

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Running head: JOB QUESTIONSJob questionsName of the student:Name of the university:Author note

1JOB QUESTIONSAnswer 1:I am working as a retailer in the ANZ Bank Australia for the past six months. By workingin a MNC, I have the opportunity to interact with a diverse workforce. In this way, I haveimbibed relevant experience and a sound knowledge in providing administrative support duringcultural conflict. For instance, there was a conflict within the bank between two employeesregarding their habit of greeting. One employee was used to shaking hands whereas the other onewas accustomed to bowing. Shaking hands was not accepted as a good gesture in the culture ofthe second employee so he got very angry on the first employee. In such a case, I resolved theconflict by explaining them the reason for their difference in greeting style. They were convincedby my interaction skills and the heated situation was cooled down. This incident has taught methat I possess the required skills of being a good communicator. Answer 2:Before joining ANZ bank in Australia, I used to work as a liquor- land manager andcustomer service manager. Having an experience of 2- 3 years, I was well aware of thetechniques that are used in managing clients from diverse background. I have always worked inteams in both my previous and present companies. Therefore, I am acquainted with the detailedprocedure of managing and working in a diverse team. In my present company, the offices arelocated in different countries and the issue of virtual team is prominent. There wascommunication barrier due to employees belonging from different countries. One employeecould not understand the meaning and interpretation of the other employees. In this way, therewas a raging issue of miscommunication among the employees. Therefore, I suggested thatsocial media needs to be used effectively in order to bridge the gap among virtual teams.

2JOB QUESTIONSAnswer 3:Apart from managing the virtual teams in my company, I have also showed my skills inmanaging office support technology. As I did a diploma in computer science, therefore I had agood knowledge of Microsoft office as well as other computer software. It was not a normalworking day and the technical team was not present. A severe issue was found in the computer ofthe HR manager where he could not find the personal list of all the employees. Although it wassaved, but the file could nowhere be found. I took a lead in that crisis and showed my ability byrecovering the files from my sound knowledge in computer. Everyone and specially the HRmanager could not help to thank me for saving the most important documents. I also helped himby creating a back up of the documents, which will be of immense help for similar crisis in thefuture. Answer 4:In my previous company, I was involved in a leadership workshop, which has helped mein acquiring the skills of a potential leader. Therefore, when I was offered the position of leadingthe retailing team in ANZ bank I could not help but the grab the opportunity immediately.Leadership was my innate characteristic and the workshop helped in enhancing the same. As it asmentioned in my job resume therefore I was assigned with the tasks of administering the bankingactivities apart from looking over the retailing activities. I came out successfully in both the jobroles as mentioned by the bank manager and it helped in adjusting the required workflow. Thiswas possible because I had conditioned myself as per the job priorities and allocated specifictime accordingly. In this way, I managed to work in both the positions without hampering eitherof the two.

3JOB QUESTIONSAnswer 5:As I was in the position of dealing with the clients for 2- 3 years therefore, I could readtheir pulse easily in comparison to the other individuals in my department. I never lost patiencein answering numerous queries of the customers throughout the day. Especially in bankingposition, customers have a trend in clarifying things more as it is related to money matters. Ialways helped them in addressing their queries and issue and provided potential solution for thesame. The customers were always satisfied with my problem- solving skills as I lend a patienthearing to them. Once I had successfully pacified a client who was ready to file a complaintregarding his issue. I used my extraordinary oratory skills in that case in order to calm down thesituation and retain the client. Answer 6:As I have done graduation in journalism and mass communication, therefore I havedeveloped high- level skills in all the three areas of interpersonal, verbal and writtencommunication. My work experience in client serving was helpful in enhancing my verbal skills.My prior experience of interning with a magazine company helped me in developing my writingskills as well. I could use my verbal and interpersonal communication skills in addressing theissues of the customers and the writing skills were used in the administrative process. Forinstance, my manager could rely on me whenever there was a need of negotiation with theworkforce of the organization. My remarkable communication skills were helpful in swaying theworkforce regarding sensitive issues such as delayed salary or no incentive. I could easily mix upwith the employees and convince them to adjust to a crisis when the bank was facing financialissues.

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