SPARK NZ

Running head: SPARK NZ
SPARK NZ
Name of Student
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1SPARK NZ
Executive Summary
The Spark NZ is a company that provides telecommunication services to people in
New Zealand. It also provides data analysis services. These services help the customer in
various ways. It helps the customers to get assistance of experts for decision-making,
planning and many more. This report includes various information regarding the services
provided by the organization, the matrices that it has. It further discuses the risks faced by the
company and their mitigations.

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Table of Contents
Introduction................................................................................................................................2
Commercial activities and business processes.......................................................................2
Vision.....................................................................................................................................3
Present state of IT in the organization....................................................................................3
IT asset register and application portfolio..............................................................................3
IT vision.....................................................................................................................................4
Gap analysis and required projects........................................................................................4
Operational plan.....................................................................................................................4
Schedule and resources......................................................................................................4
Budget................................................................................................................................5
Risks...................................................................................................................................6
Performance Metris....................................................................................................................7
Finance Metris........................................................................................................................7
Customer Metris.....................................................................................................................8
Process Metris........................................................................................................................9
People Metris.........................................................................................................................9
IT management.........................................................................................................................10
Present issues and challenges...............................................................................................10
Organization Chart...............................................................................................................11
Staff training Plan................................................................................................................11
Conclusion................................................................................................................................12

3SPARK NZ
Introduction
SPARKZ NZ also known as Spark New Zealand is a company that provides
telecommunication services in New Zealand. This company provides telephone services,
mobile network and internet services (Sparknz.co.nz. 2018). This company is also a huge ICT
provider to the businesses dwelling in New Zealand. It has been providing services to the
country since 1987 (Sparknz.co.nz. 2018). This company belongs in the list of the largest
organizations that provide these services.
This report discusses regarding the company SPARK NZ (Sparknz.co.nz. 2018). It
further discusses the some activities that can be implemented by the company in order to
improve their business strategies.
Commercial activities and business processes
Spark helps in unleashing potential in all the New Zealanders. It is the largest supplier
of phone lines that are fixed (Sparknz.co.nz. 2018). It is also one of the biggest providers of
internet (Sparknz.co.nz. 2018). Almost half of the New Zealand uses the telecommunication
services provided by Spark. It has nearly 700000 customers that use its broadband services
(Sparknz.co.nz. 2018). This company is also the biggest provider of mobile.
The business processes used by the company in order to enhance its growth and
productivity are as follows
 Enhance the program model. The company designs a good program model in order to
function efficiently.
 The company takes initiative to improve the quality of partnerships with its
stakeholders as well as customers.
 Spark NZ takes initiative to empower as well as align the organization.
 The company drives depth into markets and adds new markets as well.

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 The company ensures that desired steps are taken for improving its performance and
increase the amount of customers using their services.
Vision
Spark NZ aims in serving its customers and earn revenues. They serve their customers
with their best online as well as offline services and experiences. Spark NZ also targets in
capturing global markets.
Present state of IT in the organization
Mobile as well as broadband data has been in demand since some decades. The power
of Information Technology inspires the company to innovate new technologies in order to
meet the needs of customers. This is because the company believes that their success depends
on the demand of their services. Presently Spark NZ has been investing in the best network
providers in data (Rappaport, Sun & Shafi, 2017). They also work for bringing innovation
with the help of recent digital solutions. The company also ensures they are updated with the
needs and wants of customers. They maintain a continuous touch with their customers. They
are currently investing in the growth areas like Light box and Cloud Services.
IT asset register and application portfolio
The asset register and application portfolio consists of complex networks, mobile
phones, telephones along with PCs having access to internet. These assembled in a system
allows people to share thoughts, speak as well as it helps in business (Strategy, 2015). The
business can be done with anyone irrespective of his geographical location. The company
also comprises of a group of national and regional operators. The offices where the functions
under this company are carried out are equipped with IT hardware as well as software. The
software is updated very often. The equipped hardware and software are of the categories
sales analysis tools, tools of data management, systems designed for processing the orders,

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protocols of information security, web services, system that manages customer relationship
and many more.
Some software applications used by Spark NZ include Microsoft Office. Excel is used
mostly for reporting. Microsoft Project, Microsoft Visio and a Terminal Emulation software
is used. These applications are used for various purposes. It also uses a software called
Operations Support Systems in order to manage the functioning of the back-end
telecommunication functions.
IT vision
Spark aims in making daily life of people easy by providing better IT services
(Oldham, 2017). They aim in turning the users’ data in actionable insights. This is done by
the smart use of data (Sparkdigital.co.nz. 2018). They also aim in helping people to find the
most effective solution. This is done with the help of the experts of strategic sourcing.
Gap analysis and required projects
In order to analyze the gaps the IT vision is divided into three major portions. First
being the integration of technology with business, second being familiar with clients and the
last being loved by the staffs.
 Integrate the business with technology: the company needs to integrate its
business with technology. The technology needs to be updated. Updated
technology would help the business to grow faster.
 Become familiar to clients: nowadays people tend to use net from their
phones. There has been an increment in people using internet. In order to be
familiar to the clients their app should be updated very often and they should
bring innovations in the app.