Skills Workbook for CHC52015 Diploma of Community Services Specialising in Case Management

AssessmenWorkboo7
CHC52015
Diploma
of Community
Services
Specialising in Case
Management
Skills
Workbook

Skills
Workbook
Version No. 1.1 Produced 10 December
2o18
Version control & document history
Date Summary of modifications made Version
27 June 2017 Version 1 final produced
following assessment
validation.
1.0
10 December
2018
Changed an instruction in page
6 for better clarity. 1.1

Skills Workbook
© Compliant Learning
Version No. 1.1 Produced 10 December
2018
TABLE OF CONTENTS
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COURSE S TRUCTURE
...................................................................................6
VOCATIONAL P LACEMENT
........................................................................... 8
COMPETENCY-BASED ASSESSMENT
............................................................. 13
SUPERVISOR’S GUIDELINES
....................................................................... 14
PLACEMENT
GUIDELINES........................................................................... 16
Candidate Guidelines
............................................................................................... 16
Industry Placement Guidelines
................................................................................ 16
ACCESS AND EQUITY
................................................................................. 17
IMPORTANT INFORMATION
........................................................................ 17
SKILLS WORKBOOK COVERSHEET
............................................................... 18
VOCATIONAL PLACEMENT TIME LOG
................................................ 19
Vocational Placement Time Log
...................................................................20
SUBJECT 1 – LEGAL AND ETHICAL COMPLIANCE
.............................. 25
I. Work Health and Safety Policies and Procedures
................................ 27
II. Conducting Work Health and Safety
Review...................................... 31
Part 1 – Safety
Inspection...................................................................................... 32

Skills
Workbook
Version No. 1.1 Produced 10 December
2o18
Part 2 – Work Health and Safety
Review..............................................................38
III. Develop Work Health and Safety Action Plans
.................................. 47
IV. Deliver a Work Health and Safety Induction
..................................... 53
V. Observation Form
...................................................................................... 65
SUBJECT 2 – SOCIETY AND DIVERSITY
..............................................89
I. Researching on Society and
Diversity...................................................... 91
Part 1 – Researching Social and Cultural Factors and Issues
Impacting Clients in
Australian Society
.................................................................................................. 92
Part 2 – Researching on Workplace Diversity Data
.............................................98

Skills Workbook
© Compliant Learning
Version No. 1.1 Produced 10 December
2018
II. Facilitating Client Access to
Services.................................................. 109
Part 1 – Client Information and Action Plan
...................................................... 110
Part 2 – Implementation Outcomes
....................................................................121
Part 3 – Client Group/Community Information
................................................ 136
III. Workplace Diversity Policies and Procedures
................................. 142
Part 1 – Developing Diversity Strategies
............................................................. 143
Part 2 – Advocating for Diversity Strategies
....................................................... 150
IV. Reflective Journal
.................................................................................... 154
VI. Observation Form
.................................................................................... 168
SUBJECT 3 – PERSONAL AND PROFESSIONAL DEVELOPMENT ......
180
I. Managing Work Priorities
........................................................................ 183
II. Reflective Journal
.................................................................................... 185
Reflective Journal
Overview................................................................................ 186
III. Observation Form
.................................................................................... 218
SUBJECT 4 – CASE MANAGEMENT PART 1: WORKING WITH
CLIENTS
...........................................................................................................
230
I. Intake Interview
.......................................................................................... 232
II. Assessment Interview
............................................................................ 240
III. Develop Case Management Plan
..........................................................246
IV. Facilitate a Case Conference
................................................................. 252
V. Observation Form

Skills
Workbook
Version No. 1.1 Produced 10 December
2o18
........................................................................................ 260
SUBJECT 5 – CASE MANAGEMENT PART 2: WORKING WITH
PEER CASE
WORKERS................................................................................. 287
I. Debriefing and Crisis Procedures
...........................................................289
II. Monitor Wellbeing and
Performance.................................................293
Task 1 – Stress Questionnaire
.............................................................................294
Task 2 – Action Plan and Performance Standards Checklist
.............................303
III. Team Performance
Plan..........................................................................311
Task 1 – Team Performance
Plan........................................................................ 312
Task 2 – Performance Feedback
......................................................................... 315
IV. Observation Form
.................................................................................... 319

Skills Workbook
© Compliant Learning
Version No. 1.1 Produced 10 December
2018
SUBJECT 6 – PROGRAM DEVELOPMENT ..........................................
333
I. Consumer Participation and Engagement
........................................... 335
Task 1 – Consumer Participation Audit
.............................................................. 336
Task 2 – Discussion of Audit Outcomes in a Meeting
........................................346
Task 3 – Consumer Engagement Plan
................................................................ 349
II. Program Development
........................................................................... 355
Project Plan Template
......................................................................................... 357
III. Program Implementation and Monitoring
....................................... 367
IV. Program Evaluation
................................................................................ 370
SKILLS WORKBOOK CHECKLIST ......................................................
375
Task and Evidence Checklist (for Assessor’s Use Only)
.......................... 378

Skills
Workbook
Version No. 1.1 Produced 10 December
2o18
COURSE STRUCTURE
Candidates will complete their learning through both distance learning
and a practical placement, within the duration of the course, you will be
required to complete 100 hours of workplace-based experience to
demonstrate the performance evidence in working within the
Community Services sector.
The CHC52015 Diploma of Community Services Specialising in
Case Management course contains 16 units of competency. These units
are divided into 7 subjects:
 Subject 1 Legal and Ethical Compliance
 Subject 2 Society and Diversity
 Subject 3 Personal and Professional Development
 Subject 4 Case Management Part I: Working with Clients
 Subject 5 Case Management Part II: Working with Peer Case
Workers
 Subject 6 Program Development
 Subject 7 Skills Workbook
The first six (6) subjects focus on the theories and concepts required to
prepare you for your Vocational Placement activities. They include
assessment activities such as written questions, case studies, role playing
activities, and projects.
The major skills components of the course are assessed via workplace
assessment, using the Skills Workbook. The Skills Workbook will provide
you with detailed instructions and templates to document your successful
completion of each required task.
The Skills Workbook is divided into subject components. You are advised
to submit the Skills Workbook once completed.