Staff Development and Engagement Training

Staff development
and engagement
training

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Critical analysis of Systematic approach to performance management process in context of
hospitality industry ................................................................................................................1
Stages of team development process in relation to Royal Hotel ...........................................3
Leadership in the 21st century in relation to The Royal Hotel ..............................................5
Reasons of dispute, conflict management skills and strategies required in leadership
development process .............................................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCE...................................................................................................................................6

INTRODUCTION
Human resource development is a crucial part of the hospitality industry as every staff
member of in this sector has to directly interact with the consumer base. Skilled human resources
help organisations in the hospitality sector increase employee satisfaction which helps firms
increases consumer retention and profitability of hospitality businesses (Al-Ajlouni, 2020). The
royal hotel is the selected hospitality business for this report. The first Royal Hotel was opened
in the year 1889 and is located in Weymouth, Dorset, England. This business firm has royal
legacy as various members of the British royal family have dined at the Hotel in the past. The
construction and architectural design of this hotel depicts late Victorian architecture. This report
includes critical analysis of systematic approach to performance management process as a part of
human resource development within the hospitality industry. In addition to this phases of team
progress during formation of an effective team are provided in this report for the royal hotel.
Discussion about leadership in the 21st century is provided in this report along with reason of
dispute, dispute management skills and strategies in context of the leadership development
process are provided in this report.
MAIN BODY
Critical analysis of Systematic approach to performance management process in context of
hospitality industry
Performance management is defined as the strategy approach to ensure development and
maintenance of enhanced performance of workers which increases effectiveness of
establishments. In context of Hospitality industry, the role of performance management is to gain
a high performing workforce and avert terminating and disciplining poor performance. The
Royal hotel utilises performance management in order to build a highly skilled workforce and
rehabilitating poor performers instead of direct termination.
The royal hotel utilises systematic approach to Performance management process as it
helps the company ensure optimum utilisation of resources and helps align every employee with
business objectives of the enterprise (Antal and et. al., 2019). The process of systematic approach
to performance management is provided below:
 Planning: This part of the process include formation of detailed description of the job,
creating attainable goals and forming measurement parameters for attaining the defined
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goals. After construction of goals it is important to gain employee input as they have
profound knowledge about tasks of the job. In context of the respective Hotel, this part of
the process involves constructing SMART goals and collaborating with employees to
improve such goals for each individual.
 Coaching: The second step of the performance management process is centred around
training employees to continuously enhance their skill set. This task can be accomplished
by conducting training sessions, providing virtual training and personnel mentoring. In
addition to this step involves conducting frequent meeting with employees in order to
understand effect of training on their performance and gain their feedback (Berko, Z.,
2021). The Royal Hotel provides training to various staff members according to their job
roles which such as providing servicing or remedial training to the staff. The company
ensures that each employee is able to provide feedback about training sessions to ensure
continuous improvement.
 Reviewing: This step of the performance management process is concerned with
evaluating employee performance and identifying the contribution of performance
management process in increasing organisational output and attaining business objective.
This is is usually accomplished by conducting an annual performance appraisal of each
employee where the management and employees determine progress of the employee in
the past year. This is followed by review of goals set at the beginning of this process to
which involves identifying accomplished objectives along with challenges faced during
completion of each objective. Contribution of each members in completion of objective is
also assessed in this part of the process. In relation to the respective organisation, this part
of the performance management process includes conducting performance appraisal of
each employee and determining the success of the process in attaining SMART goals
(Braithwaite and et. al., 2020). In addition to this the management of the establishment
takes and receives feedback from employees about their performance and contribution of
management in helping them improve their performance.
 Action: This step of the performance management process is centred around rewarding
and appreciating deserving employees which have made a high contribution in helping
the company attain business objectives. The royal hotel provides rewards to deserving
employees and recognises their contribution in attainment of growth of the company.
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