Attracting and Retaining Staff in Hospitality Industry

Attracting and Retaining Staff in
Hospitality Industry
Assessment 3
T1 2018
Student Name: Student ID:
Subject Name: Subject ID: HRMT20024

EXECUTIVE SUMMARY
Increasing globalisation has raised demand for new employees within the hospitality sector as
well. But there are certain inherent characteristics of industry that deters workforce presence.
There are some key challenges in attracting and retaining workforce within the industry. Through
literature review certain aspects of this work role have been analysed with building careful
arguments for the same. At the end some recommendations are provided that can allow
hospitality owners and managers to overcome these issues.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
1.0 INTRODUCTION.....................................................................................................................4
2.0 LITERATURE REVIEW..........................................................................................................4
2.1 Contemporary Recruitment Challenges in regards to Qualification......................................5
2.2 Generation Y expectation causing Challenge in Retention...................................................5
2.3 Lack of Management Development Support Systems...........................................................5
2.4 Lack of Training Needs within the industry..........................................................................6
2.5 Career Perception in relation to Appraisal and Reward.........................................................6
3.0 ARGUMENT.............................................................................................................................7
4.0 CONLCUSION AND RECOMMENDATIONS......................................................................9
5.0 REFERENCE LISTS...............................................................................................................11

1.0 INTRODUCTION
Globalisation and technology advent have created immense scopes and prospects for hospitality
industry (D'Annunzio-Green, 2008). Due to rapid development of the hospitality industry,
workforce requirement has increased rapidly. In today's atmosphere it is very important,
attraction and retention activities plays an important role. Human resource manager knows all the
challenges of acquiring intelligence staff along with time, energy and money needed in this
process. Therefore many hospitality companies have begun to focusing more on management
methods and development programs designed to maintain best job. Service within hospitality
sector has become a professional design contributing in attracting customers. Hence, it is
important to strengthen the workforce such service experience and crew along with leading
executives. Hospitality organizations apply varied methods to identify and develop attitudes of
interest. With globally expanding need and requirement in workforce, there need to be adequate
number of employees that are trained and inducted into their job roles. However, there have been
major challenges faced in attracting right type of employees and in retaining them (Barron,
2008). The current scope of analysis deals including literature analysis of various articles along
with relevant arguments to arrive at findings related to the same. In the end several
recommendations are provided for overcoming the current challenge.
2.0 LITERATURE REVIEW
Human resource challenges are far stretched and extend into every other industry with increasing
complexity of job roles. Within current industry analysis exists various challenges with regards
to attracting and retaining workforce. Critical analysis of relevant literature sources is undertaken
whereby past annotated bibliographies along with peer-reviewed articles have been taken into
consideration.
2.1 Contemporary Recruitment Challenges in regards to Qualification
Management of career dispositions must be encouraged in the current age of hospitality sector.
Saad (2013) in his article Contemporary Challenges of Human Resource Planning in Tourism
and Hospitality Organizations: A Conceptual Model proposes various contemporary challenges.
According to him not everyone can be qualified for a job. The hotel industry will encourage