Impact of high staff turnover on organisational performance: Study based on Hotel Sofitel Auckland

Running head: HOSPITALITY MANAGEMENT RESEARCH PROJECT
Hospitality Management Research Project
Research Proposal
Student’s name:
Name of the university:
Author’s note:

1HOSPITALITY MANAGEMENT RESEARCH PROJECT
Table of Contents
1. The title, background, aim and objectives of the research..........................................................2
1.1 Title........................................................................................................................................2
1.2 Background of the research project.......................................................................................2
1.3 Aim........................................................................................................................................3
1.4 Objectives..............................................................................................................................3
2. Research questions and literature review scope..........................................................................3
2.1 Research questions.................................................................................................................3
2.2 Literature Review Scope........................................................................................................4
3. The method explained and application, time frame.....................................................................5
3.1 Data collection methods........................................................................................................5
3.2 Data analysis..........................................................................................................................5
4. Conclusions..................................................................................................................................5
5. Recommendations........................................................................................................................6
Reference List..................................................................................................................................7

2HOSPITALITY MANAGEMENT RESEARCH PROJECT
1. The title, background, aim and objectives of the research
1.1 Title
Impact of high staff turnover on organisational performance: Study based on Hotel
Sofitel Auckland
1.2 Background of the research project
In last 100 years of international tourism has grown steadily and hospitality industry
provides 5% of overall New Zealand GDP (Kelsey, 2017). In New Zealand, overseas visitors
have topped 3.7 million and most of the travellers are coming from China, Australia, India, the
UK, Germany, Singapore, Canada and South Korea. The hospitality industry is expected to have
almost 4.9 million visitors in each year in coming years. However, the staffs in the hospitality
industry have been leaving the jobs after a certain period and the average figure touched 11.5%,
even in the year 2016, the staff turnover rate touched the mark of 18% in the hospitality industry
in New Zealand (Guilding, Lamminmaki & McManus, 2016). The hospitality industry is a
highly guest-service oriented market where the staffs must communicate well with the guests
(Qiu et al., 2015). Sofitel Hotel and Resort in Auckland is famous for in hospitality sector and it
is an upscale hotel. Sofitel hotel has been facing the issue of high staff turnover and the
management of the organisation cannot fill the gap of recruiting same numbers of staffs as the
skilled labour market is not strong in New Zealand (Sofitel.com, 2018). In Sofitel Auckland, the
management believes in high-performance work practices that may contribute the employee
development and retention. However, the management of hospitality industry is able to select the
staffs that may work in the organisation for a long time as the recruiters have the tendency to find
the employees job-fit rather than organisational-fit (Kandampully & Suhartanto, 2016).