Room Division Operation Management

ROOM DIVISION OPERATION
MANAGEMENT
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
State the functioning of the sub departments of Room Division management...........................3
Define the roles and responsibilities of rooms division position within Sofitel.........................5
Determine the legal and statutory regulations within the hotel industry....................................7
Critically identify the Yield management and revenue management and how it can increase
the Occupancy and Average Daily Room rate (ADR)................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Operation management is a business approach through which an organisation build high
level of efficiency for the business (Barnes, 2018). The functions of management are related
with designing, monitoring and controlling the process of production and redesign business
operations through which an organisation can effective produce and manufacture goods and
services. Room division is an essential service which is provided by hotels through which they
can generate maximum revenues than other divisions. There are several functions which are
carried out by room division management, some of the managerial activities which are
performed are: front office, room reservations, guest services, communication , housekeeping
security and other related services. Sofitel London St James is a 5 star hotel in London, United
Kingdom. This luxury hotel is based on 1,25,000 sq ft which was established in 2002. The aim
of the hotel is to focus towards sustainable development. This project report is based on the room
division operation management and how hospitality industry perform their function and
managerial activities through which they can gain competitive advantage.
TASK
State the functioning of the sub departments of Room Division management
Room division management are function which are performed by the hospitality industry
through which they can provide services to their customers through which maximum customer
satisfaction can be met. The services which are provided with the help of room division
management includes front office and house keeping services. The functions of room division
management are explained below:
Front office sub departments:
The duties of front office department is to provide guest services and constantly develop
their services through which they can meet requirements of their guests (Choi, Cheng and Zhao,
2016). The front office department acts as the representative of the hotel as thus they focus on
maintaining good sound relation with clients through which they can meet demands of their
customers.
 Reception- It is one of the most crucial segment of front office management as they are in
regular touch with the guest from their arrival to their departure time from their hotel.
The role of the reception department is to welcome the guest, register their details and
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