Operational Plan for Employee Health and Safety

The assignment focuses on developing an operational plan aimed at improving the health and safety of employees within a company. The plan includes specific goals, such as reducing workplace injuries to zero and minimizing absenteeism due to health issues. It outlines various strategies, including comprehensive training programs, risk assessments, implementation of an OHS management system, employee wellness initiatives, and clear policies for safe work practices and equipment usage. The document also proposes the formation of a monitoring team to ensure adherence to procurement rules and policies, as well as recommendations for minimizing operational costs through technological advancements in procurement and distribution.

StorPlus Action Plan for Implementation
Executive Summary
The first task of this paper designs an operational plan for the company. The paper analyzes
the resources required and options for implementing the operational plan .The paper also
identifies the performance indicators and the problem solving methods to be used in case a
problem occurs. The paper also approximates the costs that need to be incurred to implement
the Action plan successfully. The expected benefits that the plan is expected to accrue to the
organization are also clearly explained in the report. The objectives of StorPlus Action
include
Introduction
The paper begins with an introduction of the company. The mission statement of the
company is to provide the highest quality supermarket services to our valued wholesale
customers. StorPlus vision is to become within five years a reputable premier supplier of
independent supermarkets within Southeast Queensland. The core values of the company
include innovation and continuous improvement, customer satisfaction and quality, team
work, health and safety. The strategic direction of the future is also discussed. The strategic
direction of the company include; engaging customers, increasing market share, growing
production capacity of the company and creating a high performance organization. The paper
also discusses the performance measures of used by the company and budget estimates for
the company. The organizational structure of StorPlus is also drawn and discussed in the

report. The procurement policies and laws of StorPlus are also discussed in this report. It is
based around purpose, scope and the resources itself. The relevant legislation regarding
procurement in this industry is also discussed. The legislation that governs procurement
includes non-discrimination, maximization of value for the company, risk management in
procurement, procurement planning and responsible management of finances.
Company’s Business Objectives
The objectives of StorPlus include:
 Reducing complaints per 100 orders to less than 2
 Increasing distribution by 15% within every financial year
 Increasing the volume of order handled by the company to more than $500,000
 Engaging workers in development of strategic goals of the business and professional
development.

TASK 1!!!! (fill out tables using the information provided in assessments and case studies)

1. Collate and analyse the operational resource requirements in consultation with your team to implement an operational plan to meet
the organization’s business objectives.
StorPlus Resource Requirements & Outcomes Plan
Prepared by: Position: Signature: Date:
Task Objectives
(based on the
company’s
requirements)
Performance
indicators
(extract from case
material)
Action plan/ Activities
(propose how to achieve
goals)
Resources needed
(what is needed to
support goals)
Implementati
on date
(when would
this be
introduced)
Success criteria/
Outcomes
(how would this benefit
the company)
Engage with
customers:
 Raise
organisational
profile by 20 %.
 Improve
customer
satisfaction
performance by
10%.
Percentage of
rejected orders
Percentage of
customers
satisfaction with
product line
Improve customer after
sale services.
Ensure easy and
effective
communication between
the company and the
customer by providing a
24 our communication
line and addressing the
concerns of customers
whenever they arise.
Telephone
IT infrastructure
Additional employee
to facilitate better
communication
Financial resources
Within three
months of
preparation of
the
operational
plan
Decrease in complains
to less than 2%
Improving customer
satisfaction by at least
10% within the first one
year.
Increase
Percentage of Increase the number of Human resources. Immediately Increase in value of

2. Provide a performance measurement plan to assist the organization to identify and monitor the expected organizational outcomes
StorPlus Balance Scorecard
Prepared by: Position: Signature: Date:
Objectives
(based on the company’s
requirements)
Measures
(what metrics to be used)
Targets(% to achieve) Initiatives
(supporting factors to assist desired
outcomes)
Q1 Q2 Q3 Q4
Engage with customers:
 Raise Organizational profile
by 20 %.
Percentage of increase in company
profile
Increased marketing
Improved communication between
the company and the customers

 Improve customer
satisfaction performance by
10%.
Percentage of increase in levels of
customer satisfaction.
Faster processing of orders and
delivery of goods to customers.
Introduction of faster and effective
ways of reducing the time taken to
load and unload goods.
Increase distribution capacity
by 15% overall within financial
year.
Percentage increase in volume of
orders
Improving distribution
infrastructure by entering into a
contract with a logistics company to
facilitate distribution.
Seeking for more customers to
increase the demand.
Control direct and indirect
costs of operations within
budget.
Percentage in reduction of costs to the
company
Outsourcing transportation services
Adoption of technology in
distribution and management of
orders.

Engage workers with strategic
goals of business and support
professional development in
line with strategic goals.
(Targets to be set by individual
managers).
Percentage of performance
management process undertaken
Five hours of training for each team
members
Coaching of employees
Every department to set their own
performance targets
Improve health of employees
(range of specific areas).
Hours of OHS spent in consultation Increase in OHS hours consultation
to 2 hours for every quarter.
Approval  Yes  No
Name: Position: Signature: Date:
3. Discuss the possible risks to implementation of operational plan and potential control measures by discussing with your team member/s
on developing risk response and contingency plan.
StorPlus Risk Response and Contingency Plan
Prepared by: Position: Signature: Date:

Type of initiative
(based from Q2)
Identified risk
(what can
happen)
Likelih
ood
(rank 1
for low,
rank 5
for high)
Impac
t
(low/
mediu
m/
high
Response
(what will be the
consequences)
Contingency plan
(how to avoid it)
Who is responsible?
(assign staff to follow
up)
1. Improving after
sale services
Extra expenses
for the company
2
Mediu
m
Reduction in margins
by the company
Avoid additional use of resources
Customer relations
manager
2. Purchasing
addiitional staff
Failure to
increase
distribution
volumes
3
mediu
m
Proper deployment of
staff
Outsourcing transport of
customers goods
Marketing and Sales
manager
3. Sourcing new
suppliers with
cheaper
commodities
Drop in quality of
products offered
by the company
4 High
Loss of customer
loyalty and hence
decrease in revenues
Negotiation with suppliers Procurement manager
4. Increasing Wastage of man 2 Low Drop in productivity Hiring experienced and highly Human resource

training programs
and coaching
exercises
hours which may
reduce
productivity in
the short run
trained staff manager
5. Offering
employees new
and better
insurance covers
Risk in increase
of costs
5 High
Increasing employees
deductions
Divestment
Human resource
manager
6. Outsourcing
transportation and
distribution
Failure to meet
deadlines and
timely deliveries.
3
Mediu
m
Review of the
contract with the
company
Increase distribution channels Logistics manager
Approval  Yes  No
Name: Position: Signature: Date:
4. Develop a one-page draft business case for resourcing that the operations general manager may use to make proposal to board of

directors and include the approximate cost for each item, benefit to the organisation as well as a summary of delegation authorities and
the organisational procurement process.
StorPlus Business Case
Prepared by: Position: Signature: Date:
Problem/ opportunity
(based on the objectives)
Costs
(limitations/ concerns)
Benefits
(advantages)
Impacts
(how would it
affect the company)
Delegation
(who is
responsible)
Procurement
(what must be done to
achieve goals)
Increasing distribution by
20%
Increase in direct and
indirect costs
Cost of maintaining
high quality standards
and how
Increase in revenues.
This will in turn result to
an increase in profits and
hence improvement in
dividends paid to the
owners.
Better compensation of
employees to reward
their good performance
Growth in
company profile
and in customer
base. The increase
in distribution will
lead to increase in
customer base and
hence result to
more revenues for
Marketing
manager
Procuring more goods from
manufacturers to meet new
demand

and hence resulting to
higher employee
retention rate.
the company.
Reducing complaints to
less than 2%
Investing more in
quality management.
Costs of investing in
new communication
system to aid in
improvement of
customer services.
Improvement of
customer loyalty. Once
the complaints by
customers reduce, the
customers gain trust in
the company and they
end up being loyal to the
company.
Growth and
stability of the
company and
growth of the brand
name. The
provision of better
goods and services
will mean that
customers will gain
confidence in the
business and hence
contribute to its
stability in years to
Quality and
assurance team
Checking of goods quality
and state before delivery

come.
Reducing operational
expenses by 20%
Decrease in
productivity in some
departments.
Counter productivity
and hence
Increase in efficiency.
Efficiency means that the
costs of producing the
goods and delivering the
same to the customers.
Use of technology and
cut on unnecessary
expenditure will lead to
decrease in operational
costs for the business.
Improvement in
profit margins.
This is as a result
of decrease in
expenses even
though the sales
revenue remains
the same.
Operations
manager
Reduce transportation costs.
Reducing distribution costs
Approval  Yes  No
Name: Position: Signature: Date:2

TASK 2:
You must:
● submit tools for assessment of candidate, list of questions dealing with each attribute
and sample answers, and plan for interview (create your one table and fill it out using
the information provided in case scenarios)
● submit procurement action plan with notes explaining how your plan covers
principles of procurement in organisational policies and procedures ((create your one
table and fill it out using the information provided in case scenarios)
● develop and submit an action plan for recruitment interviews and induction
according to organisational policy. Also see below induction checklist (for to
recruitment three pickers and packers, fill this out as per requirements of the
assignment)
● submit expenditure payment approval form.(see form below, fill the form out as per
requirements)
Sample question Sample answer Tool for interview Interview plan
Do you work well
with people?
I believe I work well
with people since am
able to cooperate with
my colleagues and
achieve targets
together?
Pre Interview
checklist-Knowing the
job,understanding the
environment
Introduction(2-4
minutes)
Why are you
applying to work in
Am applying to work
at StorPlus because I
believe my skills and
Understanding
yourself
Data collection(10-15
minutes)

StorPlus? expertise can be
utilized in the
organization and I can
contribute
significantly towards
the achievement of the
goals of this
organization.
It is important to
maintain the integrity
of information and
ensure review is done
appropriately?
Knowing the market Data presentation(10-
12 minutes)
Where do yourself in
five years?
I envisage myself as a
departmental manage
in this organization
since I intend to work
here for a long time
and help the company
grow
Know the candidate Position and vision(1-
2 minutes)
What are your
greatest strengths?
My greatest strength is
the ability to persevere
and to organize and
lead people towards a
particular goal
Preparation of all
candidates
Candidates
questions(2-3
minutes)
What do you Good customer service Preparation for the Closing (2-5 minutes)

understand by good
customer service?
is ensuring optimal
consumer satisfaction
through offering high
quality goods and
outstanding customer
services
interview
Why do customers
buy in StorPlus?
Customers buy at
StorPlus mainly
because of the
competitive pricing of
the company
Collecting all the
available data
concerning the
candidates
Summary of
interview-5 minutes
What salary do you
expect to earn?
Based on my previous
job,I would wish a
significant increase
since the
responsibilities and
tasks in this job are
more
Reference checking Reference checking
and background
search
Procurement action plan
Objective Outcomes Main actions and
commitments
Key performance
measurement
Non- discrimination
in procurement
All potential suppliers
have equal
opportunities
Ensuring professional
relations and no
interest in the supplier
Number of complaints
on unfair awarding of
contracts

Risk management in
procurement
Minimization and
prevention of risk
related to procurement
activities
Risk management
plan.
Continuous
monitoring and
evaluation
Percentage of
suppliers that do not
meet standards
Responsible
management of
finances
Approval of all
procurement budgets.
Minimizing costs
related to procurement
Making of
procurement budgets
early.
Amount ($) of
deviation from the
budget
Procuring locally
made goods as a
priority
Maximization of
opportunities for
Australian
manufacturers.
Comparing the costs
and quality aspects
between overseas
products and locally
manufactured
products before
making decisions
Percentage of
Australian
commodities procured
The procurement action plan covers the major policies governing procurement in the company.
The plan is also in line with the procurement aims and objectives. One of the policies of
procurement is to ensure that there is non-discrimination in awarding contracts. The policy of
risk management in procurement is also addressed with the procurement plan aiming to
minimize the risk associated with procurement activities. Financial management policy in regard
to procurement requires the company to prepare budgets and get approval from the other staff
before going ahead with the procurement activities.

Item Responsible Officer Completed (Sign-
off and date)
Hand out new employee folder, payroll
documents and organizational policies
Team Leader/Manager 12/6/2017
Introductions to all employees within team Team Leader/Manager 17/6/2017
Role, responsibilities and performance
expectations
Position description Team Leader/Manager 30/6/2017
Mission, values and relevant areas of business
plan/objectives
Team Leader/Manager 30/6/2017
Work plan/performance expectations Team Leader/Manager 1/7/2017
Performance evaluation Team Leader/Manager 17/8/2017
Reporting relationships Team Leader/Manager 23/8/2017
Organisational overview
History of the organisation Team Leader/Manager 12/8/2017
Organisational structure Team Leader/Manager 7/7/2017
Office facilities and equipment
Bathroom, kitchen, etc. Team Leader/Manager 26/9/2017
Introduction to work environment and tools Team Leader/Manager 16/9/2017
IT system set up, logon and password, if
applicable
Team Leader/Manager 02/9/2017-xcv3

Expenditure payment approval form
For completion by person verifying payment
Date 5/7/2017 Invoice date: 15/7/2017
Payee name:
Job/project
number: 033 Project title:
Description of
payment:
Payment amount: $ 380  ex GST  inc GST
Signature of person verifying
payment Signature of delegated manager
For completion by finance:
Account number Account name Amount
0788123 Fersu Pty 180
0956421 Cube motors 90
0945367 Alpha Ltd 10
Total Payable: $

Approved: Date:
Director: Yes 19/9/2017
CEO: Yes 19/7/2017
Finance
Manager:
Yes 20/9/2017

TASK 3
You must:
● submit coaching plan (dated to show prompt action) (see the table below an fill it out as
per requirements and case scenarios of the assignment)
● submit performance management plan (the table attached below)
● submit 2–3 recommendations on implementation of operational plan (as part of
management report). WRITE RECOMMENDATIONS 100 WORDS
Performance management plan template
Name/position: Manager: Review period:
Reference from operational
plan (objective)
Key result area
(strategic direction)
Indicator of
success/
performance
By
when
Done/
reported
Improving customer
satisfaction by 10%
Improved after sale
services.
Timely delivery of
goods to customers.
Percentage
increase in
customer
satisfaction levels
3/9/20
17
11/9/2017

Increase distribution capacity
be 15%.
Improvement in
efficiency of
processing orders.
Improving the
delivery of
commodities by
improving
transportation.
The percentage of
change in
distribution
capacity
18/5/2
017
4/7/2017
Reduction of costs Reduction in
transportation costs
by outsourcing
transport services.
Investing in
technology to reduce
dependence on
expensive labor
Percentage
reduction in costs
19/8/2
017
6/9/2017

Provide organizational development support for employees to achieve the expected operational efficiency by identifying knowledge/ skill gap
of the team
StorPlus Staff Development Plan
StorPlus operational plan (summary) FY 2012/2013 Identified gaps
(what are the
employees;
limitations)
Organizational
development activities
(sensitivity training,
goal setting and
planning, team
building, participative
management, quality
circles)
Costs
(how
much
would it
cost)
Timefra
me
(duration
of the
training
program)
Staff
responsible
(who will be
supervising
this training
initiative)
Objectives
(long-term
goals)
Performance
measures
(job scope)
Tasks
(expected work
perform)

 Percentage of
wholesale
customers with
overall positive
view of
StorPlus.
 Number of
wholesale
customer
complaints
 Conduct of
quarterly wholesale
customer surveys.
 Training needs
analysis and
training of
employees,
especially sales
employees.
 Continue to
collect information
from wholesale
customers on
Addressing the
needs of each
specific customer to
ensure customer
satisfaction.
Training and
coaching employees
to help them meet
the expectations of
consumers.
Maintaining the
Customer relations
training.
IT training to help
equip the employees
with the necessary
IT skills. This is
very crucial for
operation of the
supply chain of the
company. By doing
this, the company is
able to increase
efficiency and
hence achieve better
results for the
company.
Involving the
Financ
ial
expen
ses to
cater
for the
trainin
g
costs.
2
mont
hs
Human
resources
and
operation
s officer

erall within financial year.
 Productivity
figures for
individuals/
teams
o time to pick
order
o average time
spent
building
skills/
building
skills of
others
o time to
load/unload
vehicles
o number of
accidents
 Investigate
resourcing needs
for StorPlus:
personnel, plant and
equipment.
 Fulfill
resourcing needs in
accordance with
policies and
procedures.
 Development of
contingency
Marketing to
increase customer
base.
Increasing the
transport network to
cater for the
increase in demand.
More sales
promotion
activities.
Planning for improved
capacity of the
distribution network.
Team building in all
departments to help the
company attain its sales
targets through the
expansion of
distribution.
Training employees
how to handle goods
better in order to avoid
high rate of spoilage.
Marketing
costs.
Training
costs
4 months
Operations

t and indirect costs of operations within budget.
 General ledger
accounts;
financial
statements:
o wages
o cost of goods
sold
o $ Value of
wasted or
spoiled items.
 Renegotiate with
suppliers.
 Research potential
new suppliers.
 Reduce expenses
due to wastage.
 Encourage
management
engagement with
employees to
achieve greater
employee support
of organizational
goals.
 Greater use by
managers of
budgets to
Reducing
employees in order
to reduce costs of
wages.
Proper handling
and packaging of
goods to reduce
wastage as a result
of spoilt items.
Retrenchment of
some employees
Re-negotiating
with employees
to reduce the
cost of goods
sold and hence
reduces direct
cost of goods.
Minimizing cost
of distribution by
streamlining the
supply chain of
the company.
Minimizing
usage on non-
core activities of
Costs of
employing
new
technolog
y in
procureme
nt.
Costs of
paying
retiring
employees
their
benefits.
6
mont
hs
CEO

business and support professional development in line with strategic goals. (Targets to be set by
 Percentage
completion of
performance
plans and
performance
management
process.
 Numbers of
coaching
sessions
completed.
 Numbers of
operational –
 Management
engagement with
employees to
achieve greater buy
in of organizational
goals.
 Regular coaching.
 Training needs
analysis and
training.
 Strategic goals
included in
induction program.
 Employee
incentives for
improved
performance and
Need for employee
reward and employee
motivation schemes.
This will contribute to
increase in costs for
the company.
Employees may lose
interest in training
since most of them
have been in their jobs
for a long time and
hence, the training
may not achieve its
intended purpose.
Retaining of highly
trained and qualified
employees.
Increasing
coaching and
training sessions.
Rewarding
employee
performance and
loyalty.
Setting
individual
employees
targets and
motivating them
to achieve these
targets.
Ensuring that the
training and
coaching
Cost
of
trainin
g the
emplo
yees.
Cost
of
reward
and
motiva
tion
schem
es for
emplo
yees
After
every
6
mont
hs
Human
resource
manager

f employees (range of specific areas).
 Numbers of
injuries (Target
= 0)
 Numbers of
absentees
(Target = <3%
of total hours.
 Training need
analysis and
training on
machinery.
 OHS committee
meetings.
 OHS Risk
assessment
conducted
regularly.
 Research
possible
introduction of
OHS management
system and
employee wellness
program.
 Research
Avoiding injuries
that may not be
work related.
Costs of catering
for health may be
too high for the
employees.
Maintaining the
production
systems and the
machines is risky
and may lead to
injuries for
employees
Training
employees on
safe usage of
machine and
equipment.
Conducting
seminars to
educate
employees on
healthy lifestyles
and changes in
health and safety
policies at the
workplace.
Traini
ng
costs.
Emplo
yee
medic
al
cover
costs
Yearl
y
Employee
welfare
director
and the
C.E.O

Approval  Yes  No
Name: Position: Signature:
Dat
e:
Recommendations on operational plan
The operational plan needs to be implemented carefully in order to be able to achieve its goals as well as those of the whole organization. The
managers of the company need to be aware of the roles that they are expected to play in the implementation of the plan so as to ensure proper
coordination of activities. The following are the recommendations for implementation of the above operational plan:
 A monitoring team should be constituted to monitor the implementation of the operational strategy and to ensure that the procurement rules and
policies are adhered to. This team should be composed of representatives from different departments in the organization so as to every aspect
addressed in the operational plan is monitored keenly. This will help the organization to achieve its objectives.
 Minimize operational costs through application of technology systems in procurement and distribution of commodity. The company needs to use
technology systems to reduce the time for loading and unloading tracks. It should also develop a software of tracking quality of goods from the
manufacturer to the final consumer. This will ensure quality assurance and efficiency in operations of the company.