The report analyzes the strategic operations of Deloitte, including marketing, product development, innovation, growth, and change management strategies. Recommendations are provided for improving operations and attracting more customers.
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Running head: STRATEGIC ANALYSIS OF DELOITTE STRATEGIC ANALYSIS OF DELOITTE Name of the Student Name of the University Author Note
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1STRATEGIC ANALYSIS OF DELOITTE Executive summary The report is based on the detailed analysis of various aspects that are related to the operations of an organization named Deloitte. The analysis is based on the activities that are performed by the organization based on its operations, marketing product development, innovation, growth and the process of change implementation. The strategy that has been implemented by the organization based on the effective business operations is also a part of the analysis that is made in the report. The recommendations have also been provided based on the ways by which the organization can improve its operations in the industry and also attracthugenumberofcustomers.
2STRATEGIC ANALYSIS OF DELOITTE Introduction The purpose of the report is to analyse the strategy that is implemented by the organization named Deloitte that has been taken into consideration. The major parts of the report are mainly based on the different aspects of the business including, operations, marketing,productdevelopment,innovation,growth,changemanagementstrategies. Recommendations will also be provided in the report based on the implementation future strategies (Alvesson and Sveningsson 2015). DeloitteToucheTohmatsuLimited,commonlyknownasDeloitteisaglobal professional services based network. Deloitte has developed its position as one of “Big Four” accounting companies and the biggest professional services based network in the entire world. The position that has been developed by the organization is mainly based on the amounts of revenues that have been earned and the number of individuals who are a part of the company as well. The different types of services that are offered by Deloitte mainly include,tax,consulting,audit,financialadvisoryandenterpriseriskbasedactivities (Deloitte.com 2019). Summary of the organisation’s strategy The strategy and vision of Deloitte is mainly developed in proper collaboration with the member firm based partners from different parts of the world. The organization has implemented the strategy in order to deliver excellent services to the member firms. The business strategy of Deloitte is affected by eight different trends that are a part of the market. The trend of dynamism in the market is great and is able to affect the ways by which the business strategy is developed (Chambel, Castanheira and Sobral 2016). The first trend that is able to shape the business strategy of Deloitte is based on the changes that have taken place in the behaviour of consumers. The changes in the needs and
3STRATEGIC ANALYSIS OF DELOITTE demands of consumers or clients of Deloitte have an impact on the business strategy. The second trend is based on the levels of agility that have been gained by the small firms in the industry in comparison to the large firms (Deloitte.com 2019). The competition that is developed between the firms is mainly based on proper data analytic. The third trend is based on the changes that have taken place in the decision making process of organizations that has shifted from experience gained by leaders to the usage of data analytics. The changes that have started taking in organizational operations recently are thereby considered to be major trends that affect the business strategy of Deloitte (Deloitte.com 2019). Specific outline of how the organisation undertakes Operations The operations of Deloitte are mainly based on the services that are offered to the clients so that they are able to develop sustainable competitive advantage in the industry at different levels of business operations. The organization thereby aims at working in a collaborative manner with the clients in order to connect the strategic vision of the clients to gain results that are measurable(Deloitte.com 2019). The results mainly include operations of different areas like, industry operations, supply chain, transformation of business model and cost reduction. The operations of Deloitte are thereby based on the ways by which the company is able to improve the supply chain based activities of the member organizations based on the business strategy that has been developed. The merger and acquisitions that are made by the organizations are also affected by the advice that is provided by Deloitte (Fürst, Leimbach and Prigge 2017). Marketing The marketing strategies that are developed by Deloitte are based on the changes that are continuously taking place in the external business environment. The levels of complexity
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4STRATEGIC ANALYSIS OF DELOITTE have started increasing the highly competitive environment of business. The marketing executives of the member organizations of Deloitte are able to affect the organizational agendas that are developed. The growth strategy defined by organizations are able to provide major levels of support based on the proper development of marketing capacities and aligning the organization with the experience that is provided to the clients (Deloitte.com 2019). The innovation levels in the organizations are also driven with the help of marketing strategies that are developed and implemented by Deloitte. The new technologies based in marketing based activities have an impact on the short term related objectives that are developed by the organizations. The long term visions of the organizations are based on the ways by which short term objectives are fulfilled. The Marketing strategies professionals of Deloitte mainly aim at designing and delivering marketing related changes that can be implemented by the organizations in order to generate effective levels of growth for the company (Deloitte.com 2019). The three major types of transformation that are taken into consideration by Deloitte in order to offer the services include, marketing transformation, operations transformation and marketing analytics. The marketing based solutions that are offered by Deloitte are able to focus on the levels of competitive advantage that can be developed by the organizations in order to maintain their operations in the industry. The consumers of different member organizations are also taken into consideration for the analysis that is made with respect to the solutions provided by Deloitte (Deloitte.com 2019). The strategies that are developed by Deloitte are able to help the client organizations so that they are able to make significant levels of improvements in the organizational operations and the growth rates as well. The approach that is undertaken by the organizations are mainly based on the implementation of effective strategies that are able to fulfil the strategic needs and are able to help in proper implementation of the marketing strategies (Gao‐Urhahn, Biemann and Jaros 2016).
5STRATEGIC ANALYSIS OF DELOITTE Product development The link that is developed between the operational and strategic vision of the organization is based on proper product development based activities that are performed. The organizations that mainly engage in the development of products have to face constant pressure in order to generate huge number of ideas that have the potential to achieve something in the market. The organizations thereby need to implement the ideas in such a manner that will help to develop and maintain their position in constantly changing business landscape. The proper compliance of the organizations with regulations is also based on the ways by which they are able to maintain their operations (Deloitte.com 2019). Deloitte mainly provides support to the product development based organizations so that they are able to combine the organizational improvements with the processes in order to implement modern product lifecycle management or PLM systems. The implementation of the PLM systems is also based on the proper alignment with operational and the strategic objectives that have been set by the organization in order to maintain its operations. The requirements of the organizations are aligned with the new technologies and processes that are implemented in different parts (Deloitte.com 2019). The levels of analytical excellence are able to play a major role in the ways by which Deloitte is able to develop its position. The approach that is implemented by Deloitte is mainly based on the effective collaboration as well as empowerment in order to offer high value to the consumers. The practitioners of Deloitte are also able to bring high levels of experiencetotheengagementaftertheyhavebeenabletoworkwiththecomplex organizations in different situations. The transformational projects that are designed by Deloitte have been able to provide major levels of support to the member organizations (Deloitte.com 2019).
6STRATEGIC ANALYSIS OF DELOITTE The broad resources that have been gained by Deloitte are able to play a key role in the ways by which strategies can be developed. The end-to-end services are offered by Deloitte on a global basis based on the ways by which different activities can be performed like, process designing and implementation, technology implementation and organizational change implementation and redesigning. The product development services that are provided by the organizations are able to offer the 360 Degree services in different service lines of the modern organizations (Movahedi, Miri-Lavassani and Kumar 2016). Innovation The innovation strategy that is developed by Deloitte is mainly based on the ways by which the members of the organizations are able to work in collaboration with the leaders. The organization thereby aims at exploring the forces based on change that are able to affect the enterprise and the industry as well. The member organizations of Deloitte have the idea that they need to implement innovation in their processes and operations. On the other hand, they are not able to decide the ways by which innovation can be implemented and sustained for a longer period of time (Deloitte.com 2019). Deloitte aims at combining the innovation base experience with the insights that are developed during the organizational operations. This is able to provide support to the organizations so that they can develop the effective strategies and implement them as well. The innovation based process thereby starts with the development of innovation ambition that can be effective for the organization (Yahaya and Ebrahim 2016). Further, the identification, structuring and leveraging of the effective approaches are possible. Digital innovation is also considered to be the most important part of the innovation base activities that are performed by Deloitte for the member organizations. The Digital innovation based strategy has the power of shaping the potential disruptors for gaining high levels of strategic advantage. The
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7STRATEGIC ANALYSIS OF DELOITTE different possibilities can be unlocked by the organization in order to help the organization to thrive (Naranjo-Valencia, Jiménez-Jiménez and Sanz-Valle 2016). Growth The growth rates that have been depicted by Deloitte have been quite high since the last few years. The organization reported an aggregate revenue from the member firms of 43.2 Billion US Dollars in the year 2018. The revenues of the organization have grown by around 11.3% from the previous year of its operations. The commitment that has been depicted by Deloitte towards the clients is considered to be a major reason behind the growth of the organization (Sarooghi, Libaers and Burkemper 2015). Change strategy implemented Change management has always been a critical part of the operations that have been performed by Deloitte in the industry. The transition of the organizations to a completely new level of operations is considered to be an important factor related to the process of change management that is followed in Deloitte (Deloitte.com 2019). The approach that has been implemented by Deloitte based on organizational transformation is quite comprehensive in nature and is able to support the leaders so that they can achieve smooth levels of transitions with minimum disruption to the business activities that are being performed by the member organizations (Valsania, Moriano and Molero 2016). Recommendations The major recommendations that can be provided to Deloitte based on its future operations are as follows, The development of better promotional activities in order to attract more clients towards the services that are being provided.
8STRATEGIC ANALYSIS OF DELOITTE The development of effective services that are able to provide support to the client organizations and can help Deloitte to maintain its position in the industry. Conclusion ThereportcanbeconcludedbystatingthatDeloittehasbeensuccessfulin maintaining a profitable position in the highly competitive industry of its operations with the help of its effective services. The organization has been able to gain a huge base of clients with the help of high levels of efficiency of the services and support that it provides to the them. The improvement of the revenues of Deloitte is based on the ways by which the organization can develop effective promotional services in order to attract more number of clients towards the operations and the services that are offered as well.
9STRATEGIC ANALYSIS OF DELOITTE References Alvesson, M. and Sveningsson, S., 2015.Changing organizational culture: Cultural change work in progress. Routledge. Chambel, M.J., Castanheira, F. and Sobral, F., 2016. Temporary agency versus permanent workers: A multigroup analysis of human resource management, work engagement and organizational commitment.Economic and Industrial Democracy,37(4), pp.665-689. Deloitte.com2019.Deloitte’sChangeManagementapproach|DeloitteCIS|Human Capital|Changemanagement.[online]DeloitteRussia.Availableat: https://www2.deloitte.com/ru/en/pages/human-capital/articles/our-change-management- methodology.html# [Accessed 10 May 2019]. Fürst, A., Leimbach, M. and Prigge, J.K., 2017. Organizational multichannel differentiation: an analysis of its impact on channel relationships and company sales success.Journal of Marketing,81(1), pp.59-82. Gao‐Urhahn, X., Biemann, T. and Jaros, S.J., 2016. How affective commitment to the organization changes over time: A longitudinal analysis of the reciprocal relationships betweenaffectiveorganizationalcommitmentandincome.JournalofOrganizational Behavior,37(4), pp.515-536. Movahedi, B., Miri-Lavassani, K. and Kumar, U., 2016. Operational excellence through businessprocessorientation:Anintra-andinter-organizationalanalysis.TheTQM Journal,28(3), pp.467-495. Naranjo-Valencia, J.C., Jiménez-Jiménez, D. and Sanz-Valle, R., 2016. Studying the links between organizational culture, innovation, and performance in Spanish companies.Revista Latinoamericana de Psicología,48(1), pp.30-41.
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10STRATEGIC ANALYSIS OF DELOITTE Sarooghi, H., Libaers, D. and Burkemper, A., 2015. Examining the relationship between creativity and innovation: A meta-analysis of organizational, cultural, and environmental factors.Journal of business venturing,30(5), pp.714-731. Valsania, S.E., Moriano, J.A. and Molero, F., 2016. Authentic leadership and intrapreneurial behavior: cross-level analysis of the mediator effect of organizational identification and empowerment.International Entrepreneurship and Management Journal,12(1), pp.131-152. Yahaya, R. and Ebrahim, F., 2016. Leadership styles and organizational commitment: literature review.Journal of Management Development,35(2), pp.190-216.