Verbal Aggression in Healthcare Settings

Strategic Health Leadership and Management 1
Strategic Health Leadership and Management
Name
Professor
Institution
Date

Strategic Health Leadership and Management 2
Strategic Health Leadership and Management
Table of Contents
Verbal Aggression...........................................................................................................................3
Issue/Case Study..............................................................................................................................4
Strategies..........................................................................................................................................6
Effective Communication............................................................................................................6
Education and Training................................................................................................................7
Clinical Supervision.....................................................................................................................7
Medications..................................................................................................................................7
Bibliography....................................................................................................................................9

Strategic Health Leadership and Management 3
Verbal Aggression
Amongst nurses, the risk of facing aggression, particularly verbal aggression is
particularly relevant. Verbal aggression is a type of direct psychological violence, which
involves yelling at the nursing staff or making mocking or disgusting remarks, particularly to the
nursing staff in the healthcare settings. According to Edwards (2016), aggression towards nurses
can emanate from diverse sources: patient to nurse, patient relatives to nurse, nurse to nurse, as
well as physician to nurse (Edwards, 2016), Verbal aggression in the healthcare setting is the
most often experienced form of aggression and more nursing staff than the physicians are
experienced to aggression all through their profession. According to Viotti et al (2015), the
greater prevalence of verbal violence on nurses when contrasted with physicians can be
connected to factors that include duration of time spent with the patient or relatives, supposed
senior authority of doctors by patients when compared to nurses, misinformation and
communication style.
According to Stone, McMillan, Hazelton, & Clayton (2011), gender and professional
factors have been found to contribute to verbal aggression among nurses in the workplace.
Younger nurses and less knowledgeable nursing personnel are more at risk of aggression in the
place of work when contrasted senior nurses and more qualified registered nurses. Also, night-
shift nurses in addition to weekend nursing personnel are at more risk of workplace verbal
aggression. This can be associated with the comparative isolation where these nursing staff are
working plus lower staffing levels in “quieter” periods (Roche, Diers, Duffield & Catling-Paull,
2010). The nurse might also react to verbal aggression with non-attendance from job, changing