Analyzing Personality Traits with the Quinn Test
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AI Summary
This assignment focuses on understanding and analyzing personality traits through the lens of the Quinn Test. Students are presented with a series of statements reflecting various personality characteristics and asked to rate their agreement or disagreement with each statement. The results of this self-assessment are then used to calculate scores for different personality dimensions, providing insights into an individual's tendencies and preferences.
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1. Literature Review....................................................................................................................1
2. Self-Analysis...........................................................................................................................3
3. Action and Development Plan................................................................................................6
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................12
INTRODUCTION...........................................................................................................................1
1. Literature Review....................................................................................................................1
2. Self-Analysis...........................................................................................................................3
3. Action and Development Plan................................................................................................6
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................12
INTRODUCTION
Manager is an individual who works in coordination with other people in order to
drive an organisation towards achievement of success. These are those people who
formulate plans and strategies in order to support firm in accomplishment of business
objectives. Management is defined as the procedure of harmonising as well as
coordinating employees and their activity. Manager has to play several important roles in
an enterprise. It is essential for him to possess different qualities, skills and core
competencies. As development of core competencies will help manager in performing
their roles as well as fulling responsibilities in effective manner. Manager has high
influencing and decision making power which helps in differentiating them from other
people in a company. Purpose of report is to identify interpersonal role of manager. It
also has focus on developing understanding about capabilities which are required to be
possessed by manager.
1. Literature Review
As per the view of Anderson & Anderson, (2010) manager has mainly 10 roles to be
played in an organisation which can be categorised mainly into three groups which are
interpersonal, informational and decisional. The interpersonal functions include leadership,
liaison and figurehead. Informational function involves spokesperson, monitor and discriminator.
All these functions are directly linked to the success as well as growth of firm. As leadership
which is the part of interpersonal roles of manager is important in order to guide and motivate
people to work according the superscribed standards. This activity is also essential to be
performed by the manager in order to assist firm in maintaining or improving business
performance. The function of manager as an informer is to communicate business objectives and
strategies to employees as this will help workers in identifying their roles as well as
responsibilities.
The significance of decisional role performed by manager continues to attract the interest
of other people at workplace. Diary method in Managerial work observing senior managers at
work. Interpersonal role of manager in an organisation, which develop from position authority
and is concerned
1
Manager is an individual who works in coordination with other people in order to
drive an organisation towards achievement of success. These are those people who
formulate plans and strategies in order to support firm in accomplishment of business
objectives. Management is defined as the procedure of harmonising as well as
coordinating employees and their activity. Manager has to play several important roles in
an enterprise. It is essential for him to possess different qualities, skills and core
competencies. As development of core competencies will help manager in performing
their roles as well as fulling responsibilities in effective manner. Manager has high
influencing and decision making power which helps in differentiating them from other
people in a company. Purpose of report is to identify interpersonal role of manager. It
also has focus on developing understanding about capabilities which are required to be
possessed by manager.
1. Literature Review
As per the view of Anderson & Anderson, (2010) manager has mainly 10 roles to be
played in an organisation which can be categorised mainly into three groups which are
interpersonal, informational and decisional. The interpersonal functions include leadership,
liaison and figurehead. Informational function involves spokesperson, monitor and discriminator.
All these functions are directly linked to the success as well as growth of firm. As leadership
which is the part of interpersonal roles of manager is important in order to guide and motivate
people to work according the superscribed standards. This activity is also essential to be
performed by the manager in order to assist firm in maintaining or improving business
performance. The function of manager as an informer is to communicate business objectives and
strategies to employees as this will help workers in identifying their roles as well as
responsibilities.
The significance of decisional role performed by manager continues to attract the interest
of other people at workplace. Diary method in Managerial work observing senior managers at
work. Interpersonal role of manager in an organisation, which develop from position authority
and is concerned
1
With duties that are formal and symbolical in nature. The interpersonal function of
manager is to develop as well as maintain work relationships with colleagues and Subordinates.
The interpersonal role of managers as a liaison is to continue developing and maintaining the
relationship with internal and external stakeholders in order to gain useful information. As per
views of Daft (2014) this activity will assist manager in identifying the strategies for leading
people. It is required by the manager to facilitate continues as well as effective communication
with subordinates. As this strategy will support manager in influencing people to influence
employees to improve their performance at workplace.
As per the opinion of s (Dubrin, 2015). he has related the role of manager with
leadership. They state that role of manager is to develop relationships with other employees in an
enterprise, connect with them, motivate workers and provide subordinates with appropriate
directions. As per the views of (Chhokar, Brodbeck & House, (2013) manager who act as
figurehead plays an important role in fulfilling symbolic as well as social responsibilities. As per
the opinion of (Ladkin & Kichuk, (2017), interpersonal role of manager is to identify the
training need of employees and provide them with an appropriate training. As this activity will
help firm in increasing sustainability and gaining competitive strength .
Management education has been that exposure to the theories, concepts and techniques of
the various disciplines and functions of management will help managers do their work in
effective as well as efficient manner.
Manager can improve their skills and core competencies by developing the
understanding about several contingency approaches.
As per the views of (Brown, Treviño & Harrison. (2005), manager is required to be
involved in strategic planning, directing the organization and themselves. Management is a
procedure of getting work done and more precisely
As per the opinion of Eccles. (2014), manager or leader in an enterprise should develop
understanding that there is direct and strong relationship between organisational strategy and
business structure.
2
manager is to develop as well as maintain work relationships with colleagues and Subordinates.
The interpersonal role of managers as a liaison is to continue developing and maintaining the
relationship with internal and external stakeholders in order to gain useful information. As per
views of Daft (2014) this activity will assist manager in identifying the strategies for leading
people. It is required by the manager to facilitate continues as well as effective communication
with subordinates. As this strategy will support manager in influencing people to influence
employees to improve their performance at workplace.
As per the opinion of s (Dubrin, 2015). he has related the role of manager with
leadership. They state that role of manager is to develop relationships with other employees in an
enterprise, connect with them, motivate workers and provide subordinates with appropriate
directions. As per the views of (Chhokar, Brodbeck & House, (2013) manager who act as
figurehead plays an important role in fulfilling symbolic as well as social responsibilities. As per
the opinion of (Ladkin & Kichuk, (2017), interpersonal role of manager is to identify the
training need of employees and provide them with an appropriate training. As this activity will
help firm in increasing sustainability and gaining competitive strength .
Management education has been that exposure to the theories, concepts and techniques of
the various disciplines and functions of management will help managers do their work in
effective as well as efficient manner.
Manager can improve their skills and core competencies by developing the
understanding about several contingency approaches.
As per the views of (Brown, Treviño & Harrison. (2005), manager is required to be
involved in strategic planning, directing the organization and themselves. Management is a
procedure of getting work done and more precisely
As per the opinion of Eccles. (2014), manager or leader in an enterprise should develop
understanding that there is direct and strong relationship between organisational strategy and
business structure.
2
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People in several fields of business system may take leadership responsibilities on their
own.
As per the opinions of Stone, Padron, & et.al. (2017), leader’s ability to communicate is
more crucial than that of first level management because manager working at this level has to do
two-way communication that is with lower and with top level management team. Middle
managers communicate upward by offering suggestions and feedback to top managers that are
also responsible for carrying out the goals set by top management.
According to the views of Crashworthy, (2015). manager in order to perform
interpersonal role in effective manner requires to posses team building spirit. As this will assist
manager in promoting team work which is very important in order to drive company towards
achievement of business objectives
2. Self-Analysis
Self-assessment and personality test
I have been appointed as the manager in an organisation. I got the assignment to perform
different tasks and responsibilities. Among several works, my main role is to direct people,
manage their activities and get things done in an effective as well as efficient manner. I have to
perform mainly interpersonal functions. Being a human resource manager, my duties are
motivating workers at all levels of management to improve their performance and participate in
decision making procedure. I have to act as a representative leader of company and in this, I have
to undertake responsibilities of social or legal nature. When working in an organisation, I have
faced many difficulties in dealing with the legal issues due to lack of knowledge about company
norms and laws.
Leadership Traits
1. Persistent - Less effective
2. Good speaking ability - Most effective
3. Perfectionist - Less effective
4. Sociable - Less effective
5. Arrogation - Less effective
6. Cooperative - Effective
3
own.
As per the opinions of Stone, Padron, & et.al. (2017), leader’s ability to communicate is
more crucial than that of first level management because manager working at this level has to do
two-way communication that is with lower and with top level management team. Middle
managers communicate upward by offering suggestions and feedback to top managers that are
also responsible for carrying out the goals set by top management.
According to the views of Crashworthy, (2015). manager in order to perform
interpersonal role in effective manner requires to posses team building spirit. As this will assist
manager in promoting team work which is very important in order to drive company towards
achievement of business objectives
2. Self-Analysis
Self-assessment and personality test
I have been appointed as the manager in an organisation. I got the assignment to perform
different tasks and responsibilities. Among several works, my main role is to direct people,
manage their activities and get things done in an effective as well as efficient manner. I have to
perform mainly interpersonal functions. Being a human resource manager, my duties are
motivating workers at all levels of management to improve their performance and participate in
decision making procedure. I have to act as a representative leader of company and in this, I have
to undertake responsibilities of social or legal nature. When working in an organisation, I have
faced many difficulties in dealing with the legal issues due to lack of knowledge about company
norms and laws.
Leadership Traits
1. Persistent - Less effective
2. Good speaking ability - Most effective
3. Perfectionist - Less effective
4. Sociable - Less effective
5. Arrogation - Less effective
6. Cooperative - Effective
3
7. Afraid of failure - Less effective
As I perceived that I am more persistent. I posses effective communication skills,
evidence of this fact is that I have able to motivate my subordinate to improve their performance
at workplace. I have successfully influenced other people to adopt learning attitude. This is due
to effective communication ability that I have able to develop a healthy relationship with other
people at workplace. By analysing the outcomes of the test that I believe that I need to increase
my knowledge and required to participate in several activities. As with the help of this strategy I
will able to gain expertise in particular field. From the result, I have identified that I am very
much cooperative. This is the reason that I am able to achieve success in my life. But this also a
true that I have fear of getting failed which I believe that this is normal human behaviour. But at
the same time I also perceive that I need to be increase my risk taking ability in order to become
effective as well as successful leader.
I have also identified that my role is very important in terms of driving an organisation
towards success. I have also realised that I need to develop strong leadership qualities. I had also
analysed that Leaders have been seen to make changes that have surprised people throughout the
world since they have the respect as well as full attention on their subordinates. As a manager
with interpersonal role, I have to monitor and manage the activities of manager working in other
divisions in a company for which I need to improve management knowledge and managing
skills. I have realised that I possess coordination skills which has allowed me to become
managers of other branch and divisions. Due to which I have been successful in managing
several business operations in systematic manner.
I usually use this leadership style. I believe in providing guidance to team members. I
have interest in participating in group activities. . It also provides me an ease in measuring
employee’s performance and making suitable decision. I accept input from one or more group
members when making decisions and solving problems.
I also believe that I need to develop more understanding about different management
styles which will help in identifying the appropriate techniques for managing people and their
activities. It will help me in improving my performance at workplace. I have also realised that I
have to develop an understanding about the way workplace is changing, evolving and
4
As I perceived that I am more persistent. I posses effective communication skills,
evidence of this fact is that I have able to motivate my subordinate to improve their performance
at workplace. I have successfully influenced other people to adopt learning attitude. This is due
to effective communication ability that I have able to develop a healthy relationship with other
people at workplace. By analysing the outcomes of the test that I believe that I need to increase
my knowledge and required to participate in several activities. As with the help of this strategy I
will able to gain expertise in particular field. From the result, I have identified that I am very
much cooperative. This is the reason that I am able to achieve success in my life. But this also a
true that I have fear of getting failed which I believe that this is normal human behaviour. But at
the same time I also perceive that I need to be increase my risk taking ability in order to become
effective as well as successful leader.
I have also identified that my role is very important in terms of driving an organisation
towards success. I have also realised that I need to develop strong leadership qualities. I had also
analysed that Leaders have been seen to make changes that have surprised people throughout the
world since they have the respect as well as full attention on their subordinates. As a manager
with interpersonal role, I have to monitor and manage the activities of manager working in other
divisions in a company for which I need to improve management knowledge and managing
skills. I have realised that I possess coordination skills which has allowed me to become
managers of other branch and divisions. Due to which I have been successful in managing
several business operations in systematic manner.
I usually use this leadership style. I believe in providing guidance to team members. I
have interest in participating in group activities. . It also provides me an ease in measuring
employee’s performance and making suitable decision. I accept input from one or more group
members when making decisions and solving problems.
I also believe that I need to develop more understanding about different management
styles which will help in identifying the appropriate techniques for managing people and their
activities. It will help me in improving my performance at workplace. I have also realised that I
have to develop an understanding about the way workplace is changing, evolving and
4
diversifying. It will help in developing the appropriate strategies for supporting subordinates in
making significance contribution in bringing positive changes in an enterprise. I also have
analysed that I need to develop additional abilities as well as core competencies which will be
helpful as well as beneficial in managing people and activities at multi-cultural workplace. I
perceive that I can increase my competitiveness as well as productivity by accepting diversity
and exploring same.
I have experience when working as a manager that developing the understanding about
differences amongst people is not sufficient when dealing with a diverse workforce. I have to
face several challenges associated with diversity. The most important thing I have analysed is
that I need to develop understanding The most important issues or challenges which I have
experienced are related to changing the workplace environment and encouraging people to adopt
a learning attitude. I have realised that keeping the employees satisfied and fulfilling their
demand is a difficult process. I have also analysed that I need to increase my confidence level as
I had faced many issues in making decision. I always seek support from other people to make
judgement. These factors have great and direct impact on my personal as well as professional
growth.
I am more conscious about completing my work on time and concerned about finding
solutions to the problems faced by other people working with me. I have realised that I have
specialised quality that I can adjust myself with the other people at workplace. This trait has
supported be in becoming successful leader and gaining the popularity. I have identified from
the test results that I need to become more extrovert. I need to become more social. As this will
help me in increasing my knowledge and keeping updates my selves with the latest trends which
will further assist me in improving my performance at workplace.
It also demonstrates that I am committed and loyal towards my work as well as
organisation. In neuroticism, I have achieved the average score. This indicates that I am little
emotional which is good because this factor increases As I am much interested in learning new
things as I believe that this will help me in fostering my personal as well as professional growth.
On the basis of leadership matrix, I have gained score 4 in people section and I have achieved 6
points in task sections. The quadruplet where the two lines meet is the leadership style, in my
5
making significance contribution in bringing positive changes in an enterprise. I also have
analysed that I need to develop additional abilities as well as core competencies which will be
helpful as well as beneficial in managing people and activities at multi-cultural workplace. I
perceive that I can increase my competitiveness as well as productivity by accepting diversity
and exploring same.
I have experience when working as a manager that developing the understanding about
differences amongst people is not sufficient when dealing with a diverse workforce. I have to
face several challenges associated with diversity. The most important thing I have analysed is
that I need to develop understanding The most important issues or challenges which I have
experienced are related to changing the workplace environment and encouraging people to adopt
a learning attitude. I have realised that keeping the employees satisfied and fulfilling their
demand is a difficult process. I have also analysed that I need to increase my confidence level as
I had faced many issues in making decision. I always seek support from other people to make
judgement. These factors have great and direct impact on my personal as well as professional
growth.
I am more conscious about completing my work on time and concerned about finding
solutions to the problems faced by other people working with me. I have realised that I have
specialised quality that I can adjust myself with the other people at workplace. This trait has
supported be in becoming successful leader and gaining the popularity. I have identified from
the test results that I need to become more extrovert. I need to become more social. As this will
help me in increasing my knowledge and keeping updates my selves with the latest trends which
will further assist me in improving my performance at workplace.
It also demonstrates that I am committed and loyal towards my work as well as
organisation. In neuroticism, I have achieved the average score. This indicates that I am little
emotional which is good because this factor increases As I am much interested in learning new
things as I believe that this will help me in fostering my personal as well as professional growth.
On the basis of leadership matrix, I have gained score 4 in people section and I have achieved 6
points in task sections. The quadruplet where the two lines meet is the leadership style, in my
5
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case it depicts Authoritarian leadership style. According to the results of the test I believe that I
need to focus on managing people and understanding their needs as well as demands. As this
activity will assist me in developing strong relationship with subordinates. I have also analysed
that by using effective communication skills I can inspire people to execute particular task . By
the result of test I have also analysed that I need to adopt the time management strategy , as this
will help me in getting my work completed on time.
Lastly, on the basis of Quinn test, I have identified myself to be a broker with the highest
score of 69% among all other alternatives. In whose accordance,I have also analysed from the
test that I have been recognised as an encourager who cooperates in team work and strongly
believes in effective interaction with others. Also, I have good conflict management skills that
proves me efficient in terms of working in groups. Above all, I have been recognised as process
oriented.
3. Action and Development Plan
The purpose of development plan is to identify appropriate ways to improve my
knowledge and skills. I have created development plan for analysing sources for gaining
additional as well as specialised competencies which will help in improving my
performance at workplace.
1. Swot analysis
Strengths
I have good managing skills
Knowledge about the field
Team work spirit
Focused on goals
Self-motivated
Weaknesses
Lack of knowledge about the norms as
well as government regulations
Ineffective communication skills
Low decision making power
Opportunities
To achieve good position in an
organisation
To foster personal as well as
professional growth
Threats
Social and personal factors can
influence or might have effect on my
performance as well as behaviour
within an enterprise.
6
need to focus on managing people and understanding their needs as well as demands. As this
activity will assist me in developing strong relationship with subordinates. I have also analysed
that by using effective communication skills I can inspire people to execute particular task . By
the result of test I have also analysed that I need to adopt the time management strategy , as this
will help me in getting my work completed on time.
Lastly, on the basis of Quinn test, I have identified myself to be a broker with the highest
score of 69% among all other alternatives. In whose accordance,I have also analysed from the
test that I have been recognised as an encourager who cooperates in team work and strongly
believes in effective interaction with others. Also, I have good conflict management skills that
proves me efficient in terms of working in groups. Above all, I have been recognised as process
oriented.
3. Action and Development Plan
The purpose of development plan is to identify appropriate ways to improve my
knowledge and skills. I have created development plan for analysing sources for gaining
additional as well as specialised competencies which will help in improving my
performance at workplace.
1. Swot analysis
Strengths
I have good managing skills
Knowledge about the field
Team work spirit
Focused on goals
Self-motivated
Weaknesses
Lack of knowledge about the norms as
well as government regulations
Ineffective communication skills
Low decision making power
Opportunities
To achieve good position in an
organisation
To foster personal as well as
professional growth
Threats
Social and personal factors can
influence or might have effect on my
performance as well as behaviour
within an enterprise.
6
To increase my knowledge about
business activities or about particular
field
To gain expertise in specific area
Date Hours
Per
Day
Activit
ies
Locati
on of
activit
y
Cost Reflect
ive
Accou
nt
2 to
April
to 10
April
2 hours
alternat
e days
Attendi
ng
semina
rs and
lecture
s
provid
ed by
expert’
s team
in
organis
ation
Semin
ar hall
Semin
ars
Fees
Travell
ing
expens
es to
be bear
in
order
to
reach
semina
r hall.
This
activity
will
enable
me to
increas
e my
knowle
dge
about
managi
ng
activiti
es as
well as
people
at
workpl
ace.
10 to 1 hour Visitin Coachi Travell This
7
business activities or about particular
field
To gain expertise in specific area
Date Hours
Per
Day
Activit
ies
Locati
on of
activit
y
Cost Reflect
ive
Accou
nt
2 to
April
to 10
April
2 hours
alternat
e days
Attendi
ng
semina
rs and
lecture
s
provid
ed by
expert’
s team
in
organis
ation
Semin
ar hall
Semin
ars
Fees
Travell
ing
expens
es to
be bear
in
order
to
reach
semina
r hall.
This
activity
will
enable
me to
increas
e my
knowle
dge
about
managi
ng
activiti
es as
well as
people
at
workpl
ace.
10 to 1 hour Visitin Coachi Travell This
7
20
April
g
institut
ion for
gaining
technic
al
knowle
dge
ng
centre,
trainin
g
session
within
a
compa
ny
ing
expens
es
will
help
me in
develo
ping
technic
al and
innovat
ive
skills
that I
can use
for
improv
ing
mine as
well as
team
membe
r’s
workin
g
efficien
cy
(Brown
, 2013)
21 to
30
April
1 hour Person
ality
develo
pment
Coachi
ng
centre,
Travell
ing
expens
e,
This
would
assist
me in
8
April
g
institut
ion for
gaining
technic
al
knowle
dge
ng
centre,
trainin
g
session
within
a
compa
ny
ing
expens
es
will
help
me in
develo
ping
technic
al and
innovat
ive
skills
that I
can use
for
improv
ing
mine as
well as
team
membe
r’s
workin
g
efficien
cy
(Brown
, 2013)
21 to
30
April
1 hour Person
ality
develo
pment
Coachi
ng
centre,
Travell
ing
expens
e,
This
would
assist
me in
8
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classes college purcha
se of
station
ery
improv
ing my
persona
lity and
improv
ing
writing
as well
as
commu
nicatio
n skills.
1 may
to 11
may
1 hour Medita
tion
At
home,
in
organis
ation
during
lunch
or tea
break.
No
expens
es
This
will
assist
me in
improv
ing my
concent
ration
and
observa
tion
power.
Throug
hout
Year
Half an
hour
Readin
g
newspa
per and
magazi
At
home,
during
free
time in
Norma
l cost
for
purcha
sing
This
will
help
me in
keepin
9
se of
station
ery
improv
ing my
persona
lity and
improv
ing
writing
as well
as
commu
nicatio
n skills.
1 may
to 11
may
1 hour Medita
tion
At
home,
in
organis
ation
during
lunch
or tea
break.
No
expens
es
This
will
assist
me in
improv
ing my
concent
ration
and
observa
tion
power.
Throug
hout
Year
Half an
hour
Readin
g
newspa
per and
magazi
At
home,
during
free
time in
Norma
l cost
for
purcha
sing
This
will
help
me in
keepin
9
nes office newspa
per,
magazi
nes,
etc.
g
myself
update
d with
the
latest
busines
s
knowle
dge and
allow
me to
enhanc
e my
general
knowle
dge.
I will evaluate my learning and performance by seeking feedback from other
people within an organisation. I have set some specific targets as well as standards which
will help in measuring my own performance.
ACTIVITY(6 Month) SKILLS Achieved Time scale
Training and
development
Technical capabilities'
knowledge about
computer system. From
training and
development session I
have learned to prepare
PowerPoint
Within 17 weeks
10
per,
magazi
nes,
etc.
g
myself
update
d with
the
latest
busines
s
knowle
dge and
allow
me to
enhanc
e my
general
knowle
dge.
I will evaluate my learning and performance by seeking feedback from other
people within an organisation. I have set some specific targets as well as standards which
will help in measuring my own performance.
ACTIVITY(6 Month) SKILLS Achieved Time scale
Training and
development
Technical capabilities'
knowledge about
computer system. From
training and
development session I
have learned to prepare
PowerPoint
Within 17 weeks
10
presentation. I have
able to develop
innovation abilities
which has helped me in
improving my
presentation skills as
well as I have able to
increase my working
efficiency .By gaining
the knowledge about
use of computer I have
able to create self-
developed network of
outside contacts and
informers who provide
favours and supply
useful information.
survey I have acquired the
communication and
presentation skill. In
addition to this, I have
been able to increase
my confidence level
(Management tools &
trends, 2015.)
Within 20 weeks
CONCLUSION
It has been identified from the above report that manager plays an important role
in driving firm towards achievement of success. All the functions of manager are equally
important in terms of supporting organisations in accomplishment of business objectives.
11
able to develop
innovation abilities
which has helped me in
improving my
presentation skills as
well as I have able to
increase my working
efficiency .By gaining
the knowledge about
use of computer I have
able to create self-
developed network of
outside contacts and
informers who provide
favours and supply
useful information.
survey I have acquired the
communication and
presentation skill. In
addition to this, I have
been able to increase
my confidence level
(Management tools &
trends, 2015.)
Within 20 weeks
CONCLUSION
It has been identified from the above report that manager plays an important role
in driving firm towards achievement of success. All the functions of manager are equally
important in terms of supporting organisations in accomplishment of business objectives.
11
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It has been concluded from the report that manager in an enterprise is required to possess
specialised abilities as well as core competencies which will support them in performing
their roles in systematic manner. It is required by the manager to have knowledge about
several laws which will aid them in eliminating legal obligations.
12
specialised abilities as well as core competencies which will support them in performing
their roles in systematic manner. It is required by the manager to have knowledge about
several laws which will aid them in eliminating legal obligations.
12
REFERENCES
Books and Journal:
Ladkin A. & Kichuk A. (2017). Career Progression in Hospitality and Tourism Settings.
Stone M.J. Padron T.C.& et all. 2017. Career desires and expectations of event management
students. Journal of Hospitality and Tourism Management 32. pp.45-53.
Daft, R., (2014). The leadership experience. Cengage Learning.
Anderson, D. & Anderson, L. A., (2010). Beyond change management: How to achieve
breakthrough results through conscious change leadership. John Wiley & Sons
Dubrin, A., (2015). Leadership: Research findings, practice, and skills. Cengage Learning.
Chhokar, J. S., Brodbeck, F. C. & House, R. J., (2013). Culture and leadership across the world:
The GLOBE book of in-depth studies of 25 societies. Routledge.
Brown, M. E., Treviño, L. K. & Harrison, D. A., (2005). Ethical leadership: A social learning
perspective for construct development and testing. Organizational behavior and human
decision processes 97(2). pp. 117-134.
Eccles, R. G. (2014). "The performance measurement manifesto." Harvard Business Review
January-February: 131-137
Chakravarthy, B. S. (2015). "Measuring strategic performance." Strategic Management Journal
7: 437-458
Brown, A., (2013). Managing challenges in sustaining business excellence. International Journal
of Quality & Reliability Management. 30(4). pp.461-475
Online
Management tools and trends, 2015. <. http://www.bain.com/publications/articles/management-
tools-and-trends-2015.aspx>
13
Books and Journal:
Ladkin A. & Kichuk A. (2017). Career Progression in Hospitality and Tourism Settings.
Stone M.J. Padron T.C.& et all. 2017. Career desires and expectations of event management
students. Journal of Hospitality and Tourism Management 32. pp.45-53.
Daft, R., (2014). The leadership experience. Cengage Learning.
Anderson, D. & Anderson, L. A., (2010). Beyond change management: How to achieve
breakthrough results through conscious change leadership. John Wiley & Sons
Dubrin, A., (2015). Leadership: Research findings, practice, and skills. Cengage Learning.
Chhokar, J. S., Brodbeck, F. C. & House, R. J., (2013). Culture and leadership across the world:
The GLOBE book of in-depth studies of 25 societies. Routledge.
Brown, M. E., Treviño, L. K. & Harrison, D. A., (2005). Ethical leadership: A social learning
perspective for construct development and testing. Organizational behavior and human
decision processes 97(2). pp. 117-134.
Eccles, R. G. (2014). "The performance measurement manifesto." Harvard Business Review
January-February: 131-137
Chakravarthy, B. S. (2015). "Measuring strategic performance." Strategic Management Journal
7: 437-458
Brown, A., (2013). Managing challenges in sustaining business excellence. International Journal
of Quality & Reliability Management. 30(4). pp.461-475
Online
Management tools and trends, 2015. <. http://www.bain.com/publications/articles/management-
tools-and-trends-2015.aspx>
13
APPENDIX
Leadership styles
Leadership self-assessment
Item Score Item Score Item Score
1 5 2 4 3 2
4 5 5 5 6 4
7 5 8 4 9 2
10 4 11 5 12 5
19 5 14 5 15 2
22 5 17 5 18 2
25 4 20 5 21 5
28 5 23 5 24 3
26 5 27 5
29 5 30 5
Total 38
Authoritarian
Style
43
Participative
styles
35
Delegation
style
Highest score: 43 participative leadership style
Second score: 38 Authoritarian Style
Lowest score: 35 Delegation style
Leadership matrix survey
Rat
ing
I.... Ratin
g
I.....
14
Leadership styles
Leadership self-assessment
Item Score Item Score Item Score
1 5 2 4 3 2
4 5 5 5 6 4
7 5 8 4 9 2
10 4 11 5 12 5
19 5 14 5 15 2
22 5 17 5 18 2
25 4 20 5 21 5
28 5 23 5 24 3
26 5 27 5
29 5 30 5
Total 38
Authoritarian
Style
43
Participative
styles
35
Delegation
style
Highest score: 43 participative leadership style
Second score: 38 Authoritarian Style
Lowest score: 35 Delegation style
Leadership matrix survey
Rat
ing
I.... Ratin
g
I.....
14
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1 1. Am the life of the party. 3 26. Have little to say.
5 2. Feel little concern for others. 5 27. Have a soft heart.
5 3. Am always prepared. 1 28. Often forget to put things back in their
proper place.
4 4. Get stressed out easily. 1 29. Get upset easily.
5 5. Have a rich vocabulary. 1 30. Do not have a good imagination.
4 6. Don't talk a lot. 3 31. Talk to a lot of different people at parties.
5 7. Am interested in people. 1 32. Am not really interested in others.
3 8. Leave my belongings around. 1 33. Like order.
2 9. Am relaxed most of the time. 1 34. Change my mood a lot.
4 10. Have difficulty understanding
abstract ideas.
5 35. Am quick to understand things.
5 11. Feel comfortable around people. 3 36. Don't like to draw attention to myself.
1 12. Insult people. 5 37. Take time out for others.
5 13. Pay attention to details. 3 38. Shirk my duties.
3 14. Worry about things. 1 39. Have frequent mood swings.
3 15. Have a vivid imagination. 1 40. Use difficult words.
2 16. Keep in the background. 5 41. Don't mind being the centre of attention.
3 17. Sympathize with others' feelings. 5 42. Feel others' emotions.
1 18. Make a mess of things. 5 43. Follow a schedule.
1 19. Seldom feel blue. 1 44. Get irritated easily.
1 20. Am not interested in abstract ideas. 3 45. Spend time reflecting on things.
3 21. Start conversations. 3 46. Am quiet around strangers.
1 22. Am not interested in other people's
problems.
5 47. Make people feel at ease.
1 23. Get chores done right away. 3 48. Am exacting in my work.
15
5 2. Feel little concern for others. 5 27. Have a soft heart.
5 3. Am always prepared. 1 28. Often forget to put things back in their
proper place.
4 4. Get stressed out easily. 1 29. Get upset easily.
5 5. Have a rich vocabulary. 1 30. Do not have a good imagination.
4 6. Don't talk a lot. 3 31. Talk to a lot of different people at parties.
5 7. Am interested in people. 1 32. Am not really interested in others.
3 8. Leave my belongings around. 1 33. Like order.
2 9. Am relaxed most of the time. 1 34. Change my mood a lot.
4 10. Have difficulty understanding
abstract ideas.
5 35. Am quick to understand things.
5 11. Feel comfortable around people. 3 36. Don't like to draw attention to myself.
1 12. Insult people. 5 37. Take time out for others.
5 13. Pay attention to details. 3 38. Shirk my duties.
3 14. Worry about things. 1 39. Have frequent mood swings.
3 15. Have a vivid imagination. 1 40. Use difficult words.
2 16. Keep in the background. 5 41. Don't mind being the centre of attention.
3 17. Sympathize with others' feelings. 5 42. Feel others' emotions.
1 18. Make a mess of things. 5 43. Follow a schedule.
1 19. Seldom feel blue. 1 44. Get irritated easily.
1 20. Am not interested in abstract ideas. 3 45. Spend time reflecting on things.
3 21. Start conversations. 3 46. Am quiet around strangers.
1 22. Am not interested in other people's
problems.
5 47. Make people feel at ease.
1 23. Get chores done right away. 3 48. Am exacting in my work.
15
2 24. Am easily disturbed. 1 49. Often feel blue.
5 25. Have excellent ideas. 4 50. Am full of ideas.
E = 20 + (1) _1__ - (6) __4_ + (11) _5__ - (16) __2_ + (21) _3__ - (26) __3_ + (31) 3___ - (36)
_3__ + (41) _5__ - (46) _3__ = _____ A = 14 - (2) _5__ + (7) _5__ - (12) __1_ + (17) 3___ -
(22) _1__ + (27) __5_ - (32) _1__ + (37) __5_ + (42) _5__ + (47) _5__ = _____ C = 14 + (3)
_5__ - (8) 3___ + (13) ___5 - (18) _1__ + (23) __1_ - (28) __1_ + (33) _1__ - (38) ___3 + (43)
__5_ + (48) 3___ = _____ N = 38 - (4) _4__ + (9) ___2 - (14) __3_ + (19) _1__ - (24) __2_ -
(29) __1_ - (34) _1__ - (39) __1_ - (44) ___ 1- (49) _1__ = _____ O = 8 + (5) 5___ - (10) 4
___ + (15) _3__ - (20) __1_ + (25) _5__ - (30) _1__ + (35) __5_ + (40) 1___ + (45) __3_ + (50)
_4__ = _____
16
5 25. Have excellent ideas. 4 50. Am full of ideas.
E = 20 + (1) _1__ - (6) __4_ + (11) _5__ - (16) __2_ + (21) _3__ - (26) __3_ + (31) 3___ - (36)
_3__ + (41) _5__ - (46) _3__ = _____ A = 14 - (2) _5__ + (7) _5__ - (12) __1_ + (17) 3___ -
(22) _1__ + (27) __5_ - (32) _1__ + (37) __5_ + (42) _5__ + (47) _5__ = _____ C = 14 + (3)
_5__ - (8) 3___ + (13) ___5 - (18) _1__ + (23) __1_ - (28) __1_ + (33) _1__ - (38) ___3 + (43)
__5_ + (48) 3___ = _____ N = 38 - (4) _4__ + (9) ___2 - (14) __3_ + (19) _1__ - (24) __2_ -
(29) __1_ - (34) _1__ - (39) __1_ - (44) ___ 1- (49) _1__ = _____ O = 8 + (5) 5___ - (10) 4
___ + (15) _3__ - (20) __1_ + (25) _5__ - (30) _1__ + (35) __5_ + (40) 1___ + (45) __3_ + (50)
_4__ = _____
16
Quinn Test
17
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