Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 1. Define critical components of Amazon Fresh business model with use of business canvas model tool....................................................................................................................................1 2. Critically analyse the term as empathy mapping and journey mapping to identify the critical elements of online shopping........................................................................................................2 3. Define Amazon fresh business model to identify what opportunities might exist to partner with 2nd tier industry...................................................................................................................3 CONCLUSION...............................................................................................................................4 REFERENCES................................................................................................................................5
INTRODUCTION Strategic evaluation defined as assessment process that measures out the evaluation of the health and productivity of the firm and future undertakings (Punt and et.al., 2016). It is defined as process that aids to determine the effectiveness of given strategy in order to achieve the organisational objectives. This is the final step of strategy management process. Therefore, this determines the corrective actions that has to be taken to carry out business activities. The present report is based on critically analysing the capabilities of Amazon Fresh to successfully meet out the requirements of those customers. Henceforth, report will cover the critical components of Amazon Fresh business model with use of business canvas model, use range of design thinking methodologies such as empathy mapping and journey mapping to identify critical elements. Lastly, identify the opportunities that might exist to partner with 2nd tier industry player as MAIN BODY 1. Define critical components of Amazon Fresh business model with use of business canvas model tool. Amazon fresh business model has clear strategic intent to have expansion continually at across any available and viable global markets. This is firm that mainly apply its expertise in responsive delivery and efficient logistic with huge scale to ensure high level of sourcing and distribution efficiency (Weijerman, Fulton and Brainard, 2016). Therefore, critical components of Amazon fresh business modelwith use of Business canvas model defined in following term as- Business canvas model-Being the strategic tool for designing quickly and defining business idea or concept. This is effective in terms to help and to understand business model in structured manner. Therefore, this defined in following manner as- Key partners- This is one of the innovative enterprise and this firm has their central focus on obsession of customer. It is firm that focusing over business to consumer connections between itself and clients and relationship between supplier and the facilities as online purchase, self- service, co-creation and automated service (Surma, and et.al., 2018). Therefore, the main partner of the firm are as affiliates, network of sellers, publisher and join ventures etc. Keyactivities-ThemainoftheactivitiesthatoffersbytheextraordinaryeCommerce marketplace is to provide the unified state in which customer can interact with all the site that is 1
retail stire. Henceforth, the key activities of this entity is to deal in merchandising and activities as design & production. Key resoruces-The key resoruce of this entity are as physical warehouses and human web application & development practices. Thus, primary resoruces of this enterprise are as brand, platform, staff, Robotic system. Henceforth, it is the company that majorly focus over the innovation strategy that is centered around customer driver innovation. Value proposition- Being the most innovative and customr centric firm that always looks for the satisfaction of the customers. Henceforth, this entity has three customer value proposition as low prices, fast delivery speed and vast selction of the commodities. Therefore, the main key activities of Amazon as to deal in process of merchandising, production and design. Herein, they undertakes the R&D to enhance the automation and to stramline the lower cost and price of the commodities. Hence, this firm has their core value proposition as convenience, price, vast selection and instant fullfilment with the eReader. Low cost structure-The service of the Amazom mainly put their focus over the key activities as IT and fullfillment infrastructure and economies of scale (Dawson and et.al., 2016). Therefore, they aimed at offering the maximum value for the customers at the lowest rate of prices in addition to wrapping business around the customers. Customer relationship-Amazon has the reputation for providing the customers with the things thet need in convenient space. Henceforth, customer gest benefitited with this firm s they focus over providing lower priced commodities. Hence, the service of this firm avail to the customers who are certainly aimed at wide audience that intersted in internet shopping. Therefore, the main aim is to target the customer of the all ages. Customer segmentation-This entity has take their initiative in terms to hav the customer segment on the basis of terms as individual leverage, group leverage and at the level of global consumer market. This kind of working provide better and effective support from the customers. 2. Critically analyse the term as empathy mapping and journey mapping to identify the critical elements of online shopping. Designing and developing the commodities involves the large team of the people with the differ background and experiences (Gupta and Muhuri, 2019). Hence, the main aim of using this mapping is to enhance the online shopping of customers within the market. Henceforth, there ar e two mapping as empathy and journey mapping as- 2
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Empathy mapping-It is defined as the colloaborative visvulisation tool that aids to articulate the knowledge about the user in terms to creation of the shared understanding of the needs of the users and to aid in making decision of the customers. Therefore, it is the kind of colloborative tool that works as to gain the deeper insights into their customers needs. Henceforth, by focussing the needs of the customers the online shopping can be enhanced. Therefore, to enhance thegrowtrhofonlineshoppingthefirmhastoputtheirmajoremphaisesonstrategic opportunities, customer perception and to generate the innovative ideas. Customer Journey mapping-It is the map that defines the visual presentation of the experience of the customers. This is very effective in order to determining the customer experience and to build the long term relationship. With help of this tool, there can be improvement in needs and requirement of the customers, define prospective customers in relation to complete the purchase of the customers. Thus, it is very interactive model as it allows customer to make interaction with business. By focussing over the needs and preference the entity can work as to maximise the effectiveness. Henceforth, it can be concluded that empathy mapping and journal mapping are the both crucial term that aids to develop and enhance the shopping experience of the customers. Thus, this both tool aids to have identification of the need of the customers. 3. Define Amazon fresh business model to identify what opportunities might exist to partner with 2ndtier industry. The merger of Amazon fresh model with the Woolworths group is one of the major australian company with extensive retail interest. Therefore, this is frim that engaged in the grocery store chain that provuides the innotaive services to the customers. If the Amazon fresh merged with the Woolworth Ltd, it aids to create the stragic map that aids to identify the acquicition targets. Furthermore, the one of the major benefit of the merger and acquistion is to merge their power and control over the markets. Thus, Amazon fresh deal in the online services and this aids to have enhancement in value genration, increase in cost efficiency and to enhance market share that all leads to enhanced value generation for the enterprise (How does Amazon Work: Insights into Business Model and Revenue Analysis,2018). Henceforth, Woolworth is also a super market retail chain that engaged in providing grocery products to the customer. By having online services they can able to get reach to the more number of the customer and this leads to enhance the profitability and productivity within the enterprise. 3
On the other hand, it can be stated that merger of the enterprise leads to reduction in the competition and to lead the higher prices for the consumers. This aids to enhance the market share of the enterprise. Therefore, merger and acquisition is need to be done in order to stimulating growth, competitive advantage, to enhance market share and influenciong the supply chains. Merger and acquision leads to gain the economies of the scale and this could leads to higher the selling graph of the enterprise. It is very beneficial in terms to enhance the market share of the enterprise so that sales growth of the firm can be enhanced and entity can able to gain the competitive advantage within the market. CONCLUSION Hereby, it can be concluded that stratgic evaluatiopn means collecting the information about the stragic plans to determine the effectiveness of gaining enterprise objetives. It is very efefctive as it aids to maintain the up to date data of theenterprise.Thus, preset report was based on the business activities of Amazon fresh and this firm deal in providing online services to the customers. Henceforth, report has covered the activities as to define the Azazon fesh business model with help of business canvas model, to analysed the term as empathy and journal mapping to fosters the shopping experience of the customers and opportunities has been idenfied of getting partnering with Amazon fresh model in order to gain competitive advantage within business enterprise. 4
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