Developing Communication Strategies for Conflict Resolution

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EMOTIONAL INTELLIGENCE
STUDENT NAME
TASK 1 MANAGE IDEAD AND INFORMATION
1.1 Develop communication strategies for the achievement of work responsibilities
The employees at the Perfect coffee bar have been engaging in conflicts
which violate the company’s regulations. The company has not encountered
such incidents for years, which is why I have to take measurable steps to
eliminate any chance as such from happening further.
Communication is significant in any workplace. Employees should communicate with each
other and their superiors regularly. The superiors and authorities must maintain
communications with their workers. This is the simplest way to remind the workers of their
work responsibility. For an employee, it is essential to follow the company’s rules and
policies in the workplace. Usually, the rules and policies include ethical policies, and anti-
discrimination regulations against anyone based on any of the following factors, age, gender,
ethnicity, color, etc. In this scenario, Jay and Amjad have engaged in conflict with each other.
As a supervisor, I must develop some effective strategies to build communications with them
and between them.
The first step would be to have a meeting with both of them. In the meeting, both of the
parties will share their versions of the incidents and I should listen to it carefully without
missing any details. Another important thing here is that a person should be designated to be
a part of this meeting to take notes in short points and paragraphs so that no details go
overlooked. As a supervisor, it is my responsibility to discuss the work ethics and to remind
them of their inappropriate behavior in the workstation. Both of the employees must
understand the anti-harassment policy enforced by the company and how they cannot
discriminate with each other or comment on each other because of their cultural difference or
different religious values1. Moreover, an employee cannot convey a rude comment to another
1KamathSucheta, "Closing The Gap Between Potential And Achievement: Simple Executive Function
Strategies That Work" (2010) 4 Frontiers in Neuroscience.

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in a matter of dispute. After the meeting, there should be written emails from my side
including the inappropriate behaviors and company’s values which it goes against.
Afterward, I must have one on one meeting with both of them separately and listen to what
they have thought about their actions and whether they realize their mistake as well as the
company values to not repeat it. It is my responsibility to create a serious, confident and
understanding environment in the meeting for both of them to understand that their actions
are not acceptable. I would also issue an official memo to ensure that everyone knows the
rules and I will make it available on the company notice board and website.
Purpo
se
Durati
on
Te
Daily meeting To discuss about the perfect
coffee bar’s company policies
about harassment and
discrimination
45 minutes Jay
Weekly team meeting To resolve the conflict
between them via
communication
45 minutes Jay
Monthly team meeting To learn about how
employees can better handle
conflicts in the workplace
45 minutes Jay
Quarterly team meeting To discuss on how to build
work relationship
45 minutes Jay
One on one monthly meeting To conduct meetings for
ensuring that work
relationships are being
developed and maintained
12 weeks Jay
Six-month performance review To assess the implemented
strategies to ensure that
cdifficulties in workplace
have been identified,
managed and resolved.
45 minutes Jay
Twelve-month performance
review
To implement action plans for
employees to address any
difficulty
45 minutes Jay
1.2Develop team charter to ensure consultation
Sections Body Text Comments
Team purpose To promote safe, harassment-
free, anti-discriminating

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workplace
Mission Objectives To communicate with all
employees and educate them
on the company policies, and
to encourage them for
consultation with the shop
supervisor in case confusion
or experiencing conflicts in
the workplace
Roles and responsibilities
Supervisor
Communicate with the
employees, educate them
about the rules and
regulations and conduct one
on one and team meetings
Employees Communicating to the
supervisor about issues in the
workplace, be aware of the
company’s regulations,
understanding the policies,
having basic respect for other
workers regardless of their
beliefs and other differences,
abiding by the rules and
maintaining communication
to other as well
Consultation procedures Making own self aware of
the company’s policies,
communicating with other
co-workers and the
authorities, and attend the
meetings with the supervisor
and other superiors
Consultation strategies To be familiar with the
coffee bar company’s policy

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about workplace harassment
and conflict
To report any incident of
conflict to the supervisor
based on any factor or
harassment or discrimination
To avoid engaging in
conflicts and take help from
the supervisor to prevent it
To be present in the team
meetings and communicate
with everyone to be an active
part of it and reading the
official follow up emails or
memos on it
1.3 Develop processes to ensure that issues are resolved
The most effective manner to solve an issue is to map it in a certain format and come up with
several probable solutions that may work to solve it. There are some proficient processes to
do this. Having direct communication with all the parties engaged in the conflict and talking
to them one at a time should be the start of it. The common ground of both those employees’
conflict was their difference in religious beliefs which led to having disrespect for each other
without any solid reason. Besides, both of them had been involved in similar incidents before
which gives enough evidence to state that they have stereotypical hatred for each other and
rude behavior is a regular part of it.Amjad was late from coming back from recess
and Jay was waiting for him to come so that he can go out as well. This led
to Jay being rude to Amjad and yelling at him saying that he should not be
in the company and the perfect coffee bar should fire him. There was a