Study Analysis Human relation theory

RUNNING HEAD: MANAGING CHANGE
1
Managing Change

Managing Change 2
Table of Contents
Introduction..........................................................................................................................3
Case Study Analysis............................................................................................................3
Conclusion...........................................................................................................................5
References............................................................................................................................6

Managing Change 3
Introduction
Managing change is considered as the structured approach that ensures that changes are
smoothly and thoroughly implemented in the organization with that long lasting advantages of
changes can be achieved (Burnes,2017). In order to understand the concept of managing change
a case study is choosen. In this report Starbucks case study is analyzed and different concepts are
implied in the case that includes use of human relation theory, contingency theory and pros and
cons of these strategies in the context of Starbucks. Further, organizational learning use by
Starbucks is addressed in the report.
Case Study Analysis
Human relation theory: This theory states that people desire to be part of a supportive
team that ensures growth and development of individuals. So, if employees get attention from
employers and are motivated or influenced to participate, they perceive that their efforts has
valued by the organization and due to that they stay motivated and more productive and resultant
in efficiency in the work (Burnes,2017).
In the context of Starbucks, the company is not able to built relationship with their
employees. As considering the scenario of Starbucks, employees after providing training are not
able to control the situation and deliver their work productively. This indicates that the company
failed to manage and implement change in the organization. Human theory at this stage states
that “people have emotional as well as economic needs and this need to be addressed by
organizations, and in order to implement change successful human participation is taken as the
important element in this theory. However, Starbucks lack the participation of employees and
lack implementation of new policies and plans in the organization effectively. As employees in
Starbucks were not that trained and no idea about when to call police and were not aware about
company policies and objectives (Starbucks,2018 a). Hence, due to lack of training, formal
structure, and low attention by employers to employees led to events that happened in Starbucks.
Contingency Theory and Cultural Excellence: The contingency theory developed in
the continuation of the concept of human resource theory. This theory focuses on, following
structure and practices according to the circumstance and situations. In some circumstances